Great prices. We've had a bit of trouble with the refurbished phone we purchased but ...
good prices and great customer service
Great prices. We've had a bit of trouble with the refurbished phone we purchased but the customer service was very good and they are sending us a replacement.
Excellent LTE speed and cus...
Excellent customer service. I can use the online chat and they would answer very quic...
Excellent LTE speed and customer service
Excellent customer service. I can use the online chat and they would answer very quickly. I have been with Tello for over a year and their customer service has always resolved my issues quickly, efficiently, and courteously. I think the biggest caveat is coverage. As their coverage map looks like it's mostly concentrated in the more populated areas and roads. So check the map before you sign up. But since I live in New York, I rarely have dead spots. Their LTE is very fast and quite reliable. I love that you can change your plan anytime. I don't get surprise bills. They even lowered my bill twice. I really got the feeling that they are not out to scam me. Switching phones is easy (I do it very often). It can be done online and activate pretty much instantly, if you follow their instructions. Didn't try porting numbers though so can't speak to that. Also they have no roaming contracts with anyone so if you travel a lot Tello might not be for you. But as a leisure traveler, I've spent the weekend in miami and philly and data signal was just as good as in New York. Btw, I live in Queens, so their coverage is even good out there, not just Manhattan. I also like how their customer service really tries to help you, not like the big companies who just want to get rid of you and give you answers like "I don't know what to say". (That's a real-life example from T-Mobile when I told them I don't get calls. I dumped them like a hot potato obviously) I feel like Tello, RingPlus, and Verizon (consumer wireless not business wireless) are the only cellular provider I've tried who don't raise my blood pressure. (And I've tried quite a few) Overall, very happy with Tello and will probably stick with them until I need unlimited data or they raise their rate significantly. PS Tello's throttled unlimited data is quite unusable in my personal experience (besides simple texts or emails). But I have been researching on tricks like using Puffin browser etc so maybe that will change.
Very good. The perfect plan for my son. Just needed call and text, no data. And the b...
Very good. The perfect plan for my son. Just needed call and text, no data. And the bring your own phone was perfect. No one else comes close to Tello's prices.