Do my phone plan minutes/data roll over from one month to another?
Any unused minutes or data will be lost after 30 days, when your prepaid plan is automatically renewed. However, they roll over ONLY if you manually renew or change your plan before the end of your current billing cycle and ONLY if the new plan contains the services that you previously had. For example, the minutes & data of your current plan will roll over if the new plan has minutes & data. However, if you decide to buy data only, the minutes will not roll over.
How am I charged for Mexico, Canada or China calls if I have a prepaid plan?
If you have an active prepaid plan with talk included, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
Can I call Mexico, Canada and China with the minutes included in my prepaid plan?
Yes, you can! Once you finish your call, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
Tello is excellent because it provides a great product at an excellent price. On top ...
Best Cell Phone Company Ever
Tello is excellent because it provides a great product at an excellent price. On top of that, their customer service is better than any I've dealt with from any company. They solve problems so fast. They don't mess around. I'll be with Tello as long as they're around because I tried to switch from them, and it didn't work out. The other company's service was abominable. You can't get quality for this cheap. Tello took me back without any fees. I even signed my dad up for a phone so he could get used to having and using one. He likes it a lot. Also, on top of everything, Tello doesn't charge you when you reach your plan's data limit. They just throttle it, so I never have to worry about getting a huge charge on my bill when I go over. Tello is the best!
It's been really good
It's been really good - good service experience, much lower cost. My only reservatio...
It's been really good
It's been really good - good service experience, much lower cost. My only reservation for giving it 5 stars is that I still on occasion have issues with text messages coming on time, or phone calls that seem to go straight to voice mail. This really could be an issue with the network itself in my area. But overall it works really well.
what a breath of fresh air ...
what a breath of fresh air !!! the transfer of my phone number was a breeze , the sup...
what a breath of fresh air !!
what a breath of fresh air !!! the transfer of my phone number was a breeze , the support crew is great , the price is just what is advertised. i rated tello at a 4 star only because i have been with them only a short time and as we know time will tell-o lol