Do my phone plan minutes/data roll over from one month to another?
Any unused minutes or data will be lost after 30 days, when your prepaid plan is automatically renewed. However, they roll over ONLY if you manually renew or change your plan before the end of your current billing cycle and ONLY if the new plan contains the services that you previously had. For example, the minutes & data of your current plan will roll over if the new plan has minutes & data. However, if you decide to buy data only, the minutes will not roll over.
How am I charged for Mexico, Canada or China calls if I have a prepaid plan?
If you have an active prepaid plan with talk included, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
Can I call Mexico, Canada and China with the minutes included in my prepaid plan?
Yes, you can! Once you finish your call, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
I'm a new customer and am impressed with your prompt and courteous service when I nee...
Great job, Tello!
I'm a new customer and am impressed with your prompt and courteous service when I needed help. And the price can't be beat. Keep it up, Tello. You have one very happy customer!
Great except for one connec...
My experience with Tello so far has been great except for my connection is weak with ...
Great except for one connection
My experience with Tello so far has been great except for my connection is weak with one cricket subscriber in Millington, TN. I think he can hear me but I have trouble hearing him. (We talk for about 2 hours about twice a week.)
Great service, great compan...
After alot of research my husband and I decided to make the switch to Tello. It went...
Great service, great company!
After alot of research my husband and I decided to make the switch to Tello. It went seamless getting our phone numbers switched and then beginning out service. We did have to get some assistance with switching over our numbers, customer service was excellent helping us. We have now been a customer for several months and highly recommend this company. Thank you Tello, keep up the good work!