Do my phone plan minutes/data roll over from one month to another?
Any unused minutes or data will be lost after 30 days, when your prepaid plan is automatically renewed. However, they roll over ONLY if you manually renew or change your plan before the end of your current billing cycle and ONLY if the new plan contains the services that you previously had. For example, the minutes & data of your current plan will roll over if the new plan has minutes & data. However, if you decide to buy data only, the minutes will not roll over.
How am I charged for Mexico, Canada or China calls if I have a prepaid plan?
If you have an active prepaid plan with talk included, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
Can I call Mexico, Canada and China with the minutes included in my prepaid plan?
Yes, you can! Once you finish your call, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
Excellent price for phone service; I appreciate how easy it was to get/set up and rea...
Thank You, Tello!
Excellent price for phone service; I appreciate how easy it was to get/set up and really like being able to customize my plan. Four stars so far, as I have only needed customer service for one issue - that even though I have a Sprint phone and Sprint is supposed to work where I live, I cannot get any service in my home town. This is not a big deal because I really need a cell phone when I travel and for that it has worked great! Customer Service agents have all been considerate and helpful. I have already recommended Tello to others!
Good service and great pric...
Good service and great price. I do not get dropped calls, and I have not ran out of ...
Good service and great price
Good service and great price. I do not get dropped calls, and I have not ran out of Data. Communications are clear, no static or other issues.
I got this phone service fo...
I got this phone service for my mom's friend at a nursing home in the middle of nowhe...
I got this phone service for my mom's…
I got this phone service for my mom's friend at a nursing home in the middle of nowhere. She has great service there with Tello and I have no service there with T-Mobile. Now I'm thinking of switching over to Tello 👍