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Maria gave me the very best customer service.

Maria gave me the very best customer service. Maria was very kind, patient, and helpful. Maria helped me with the process of moving my SIM card from my old phone to my new phone and verifying that it worked. I have multiple lines with Tello, since Tello has the best customer service, great plan prices, and great cell connection.

Disappointed in billing cycle

Last year, we discovered that we were billed more than once a month. When I contacted customer support, they told me they bill every 30 days, not once a month. This resulted in one more payment; not 12 but 13 for the year. This has not happened before.

knowledgeable, patient and courteous

Tello customer service rep Sebastian was very knowledgeable, patient and courteous. He listened to my issue, offered multiple solutions and guided me through each resolution step. Excellent customer service!