:root{--accent: #0c84d9;--accent-light: #0c84d9;--accent-glow: rgba(12, 132, 217, 0.25);--bg-widget: rgba(255, 255, 255, 0.97);--bg-toolbar: rgba(255, 255, 255, 0.99);--bg-history: rgba(248, 247, 246, 0.95);--bg-input: rgba(255, 255, 255, 0.98);--bg-msg-user: var(--accent);--bg-msg-bot: rgba(255, 255, 255, 0.9);--border: rgba(0, 0, 0, 0.12);--border-light: rgba(0, 0, 0, 0.06);--text-primary: #1A1210;--text-muted: rgba(26, 18, 16, 0.45);--text-toolbar: #1A1210;--shadow-widget: 0 32px 80px rgba(0, 0, 0, 0.12), 0 0 0 1px var(--border), 0 0 60px var(--accent-glow);--shadow-btn: 0 4px 24px rgba(12, 132, 217, 0.5);--radius-widget: 20px;--radius-bubble: 16px;--radius-input: 14px;--font-ui: "Source Sans 3", "Helvetica Neue", Helvetica, Arial, sans-serif;--transition: all 0.28s cubic-bezier(0.4, 0, 0.2, 1);--discussion-minimized-window-width: 550px;--discussion-minimized-window-height: 75dvh;--discussion-maximized-window-width: 680px;--discussion-maximized-window-height: 90dvh}@media(max-width: 768px){body.chat-support-open{overflow:hidden}body.chat-support-open::before{inset:0;content:"";z-index:999;position:fixed;background:rgba(0,0,0,.25)}body.chat-support-open #enable_ada_trigger,body.chat-support-open .uwy .uai{display:none !important}}@keyframes chatSupportSpin{to{transform:rotate(360deg)}}.chat-loading-indicator{display:flex;padding:16px 0;justify-content:center}.chat-loading-indicator .chat-loading-spinner{display:inline-block;width:28px;height:28px;border:3px solid rgba(0,0,0,.15);border-radius:50%;border-top-color:currentColor;animation:chatSupportSpin .8s linear infinite}#chat-support{right:20px;bottom:20px;z-index:9998;position:fixed;font-size:14px;line-height:2.4rem;font-family:var(--font-ui)}#chat-support .trigger{width:45px;height:45px;display:flex;border:none;cursor:pointer;position:relative;border-radius:50%;align-items:center;justify-content:center;transition:var(--transition);animation:trigger-pulse 1.6s ease-in-out infinite;background:linear-gradient(135deg, var(--accent) 0%, var(--accent-light) 100%)}#chat-support .trigger svg{fill:#fff;width:24px;height:24px;transition:transform .3s cubic-bezier(0.34, 1.56, 0.64, 1)}#chat-support .trigger:hover{transform:scale(1.08);box-shadow:0 6px 32px rgba(12,132,217,.65)}#chat-support .trigger:hover svg{transform:rotate(-8deg) scale(1.1)}#chat-support .trigger:active{transform:scale(0.95)}#chat-support .discussion{right:0;bottom:0;display:none;overflow:hidden;position:absolute;flex-direction:column;background:var(--bg-widget);max-height:calc(100dvh - 110px);border:1px solid var(--border);box-shadow:var(--shadow-widget);border-radius:var(--radius-widget);width:var(--discussion-minimized-window-width);height:var(--discussion-minimized-window-height);backdrop-filter:blur(24px) saturate(160%);-webkit-backdrop-filter:blur(24px) saturate(160%)}#chat-support .discussion::before{top:0;left:0;right:0;z-index:2;content:"";height:1px;position:absolute;background:linear-gradient(90deg, transparent, rgba(255, 255, 255, 0.12), transparent)}#chat-support.open .discussion{display:flex;animation:widget-in .35s cubic-bezier(0.4, 0, 0.2, 1) both}#chat-support.open>.trigger{display:none}#chat-support.maximized .discussion{border-radius:var(--radius-widget);width:min(var(--discussion-maximized-window-width),100vw - 32px);height:calc(100dvh - 110px)}#chat-support.maximized .toolbar .menu button[data-action=maximize]{display:none}#chat-support.maximized .toolbar .menu button[data-action=minimize]{display:flex}#chat-support .toolbar{display:flex;height:56px;flex-shrink:0;padding:0 16px;position:relative;align-items:center;background:var(--bg-toolbar);justify-content:space-between;border-bottom:1px solid var(--border)}#chat-support .toolbar::after{left:0;right:0;bottom:0;height:2px;content:"";opacity:.7;position:absolute;background:linear-gradient(90deg, var(--accent), var(--accent-light), transparent)}#chat-support .toolbar .title{gap:8px;display:flex;font-size:15px;font-weight:600;align-items:center;letter-spacing:.02em;color:var(--text-toolbar)}#chat-support .toolbar .title::before{content:"";width:8px;height:8px;border-radius:50%;background:#22c55e;box-shadow:0 0 0 2px rgba(34,197,94,.25);animation:trigger-pulse 2.5s ease-in-out infinite}#chat-support .toolbar .title button{font-size:12px;padding:3px 6px;margin-left:10px}#chat-support .toolbar .title button:hover{background:rgba(0,0,0,.08)}#chat-support .toolbar .menu{gap:4px;display:flex;align-items:center}#chat-support .toolbar .menu button{width:30px;height:30px;border:none;display:flex;cursor:pointer;border-radius:8px;align-items:center;color:var(--text-muted);justify-content:center;background:rgba(0,0,0,0);transition:var(--transition)}#chat-support .toolbar .menu button[data-action=minimize]{display:none}#chat-support .toolbar .menu button:hover{color:var(--text-primary);background:rgba(0,0,0,.08)}#chat-support .toolbar .menu button.end:hover{color:var(--accent);background:rgba(255,81,0,.15)}#chat-support .toolbar .menu button svg{width:1em;height:1em;display:block}#chat-support .panel-prechat{overflow:auto}#chat-support .history{flex:1;gap:12px;display:flex;overflow-y:auto;overflow-x:hidden;flex-direction:column;scroll-behavior:smooth;background-color:rgba(250,250,250,.7803921569);padding:10px 16px 20px 16px}#chat-support .history::-webkit-scrollbar{width:4px}#chat-support .history::-webkit-scrollbar-track{background:rgba(0,0,0,0)}#chat-support .history::-webkit-scrollbar-thumb{background:rgba(12,132,217,.5);border-radius:4px}#chat-support .history::-webkit-scrollbar-thumb:hover{background:rgba(12,132,217,.8)}#chat-support .history .disclaimer{font-size:12px;color:#898f9b;text-align:left;line-height:1.3;margin-bottom:20px}#chat-support .history .disclaimer a{color:#6b7280;text-decoration:underline}#chat-support .history .message{display:flex;max-width:90%;flex-direction:column;animation:bubble-in .25s ease both}#chat-support .history .message .col-placeholder{width:45px;flex-shrink:0}#chat-support .history .message .col-events{display:flex;flex-direction:column;align-items:flex-start;justify-content:flex-start}#chat-support .history .message .message-row{gap:12px;display:flex;flex-direction:row;align-items:flex-end;justify-content:flex-start}#chat-support .history .message.bot{align-self:flex-start}#chat-support .history .message.user{align-self:flex-end}#chat-support .history .message.user .message-row{justify-content:flex-end}#chat-support .history .message .avatar{width:45px;height:45px;display:flex;flex-shrink:0;overflow:hidden;align-items:center;justify-content:center;background:var(--bg-msg-bot);border-radius:var(--radius-bubble);border:1px solid var(--border-light)}#chat-support .history .message .avatar img{width:100%;height:100%;-o-object-fit:cover;object-fit:cover;-o-object-position:center;object-position:center}#chat-support .history .message .avatar.agent img{width:30px;height:30px}#chat-support .history .message .bubble{font-size:16px;line-height:1.3;padding:10px 14px;word-break:break-word;border-radius:var(--radius-bubble)}#chat-support .history .message .bubble .sender{display:block;font-size:11px;font-weight:600;opacity:.65;margin-bottom:3px;letter-spacing:.01em}#chat-support .history .message .bubble .agent-indicator{color:var(--accent)}#chat-support .history .message .bubble .intro{width:100%;display:flex;margin-bottom:12px;justify-content:center}#chat-support .history .message .bubble .intro img{width:95px;font-smooth:always;-webkit-font-smoothing:antialiased}#chat-support .history .message .bubble ol li,#chat-support .history .message .bubble ul li{line-height:normal;margin-bottom:16px}#chat-support .history .message.bot .bubble{background:var(--bg-msg-bot);color:var(--text-primary);border:1px solid var(--border-light);border-bottom-left-radius:4px}#chat-support .history .message.bot .sender{color:var(--accent)}#chat-support .history .message.bot.handover{width:100%;display:block;padding-bottom:4px;border-bottom:1px solid rgba(0,0,0,0);-o-border-image:linear-gradient(135deg, #22c55e 0%, #4ade80 100%);border-image:linear-gradient(135deg, #22c55e 0%, #4ade80 100%);border-image-slice:1}#chat-support .history .message.bot.handover .bubble{border:0;color:#888;font-size:13px;padding:0 0 0 4px;background:rgba(0,0,0,0);color:var(--text-muted)}#chat-support .history .message.bot.handover .timestamp{display:none}#chat-support .history .message.user .bubble{color:#fff;border-bottom-right-radius:4px;background:linear-gradient(135deg, var(--accent) 0%, var(--accent-light) 100%)}#chat-support .history .message.user .bubble .sender{color:rgba(255,255,255,.85)}#chat-support .history .message .quick-replies{gap:8px;display:flex;flex-wrap:wrap;margin-top:8px}#chat-support .history .message .quick-replies .btn[data-value=Yes],#chat-support .history .message .quick-replies .btn[data-action=confirm-clear-no],#chat-support .history .message .quick-replies .btn[data-action=bot-ended-restart],#chat-support .history .message .quick-replies .btn[data-action=email-transcript-yes],#chat-support .history .message .quick-replies .btn[data-action=confirm-restart-yes],#chat-support .history .message .quick-replies .btn[data-action=ticket-ended-restart],#chat-support .history .message .quick-replies .btn[data-action=start-new-conversation]{color:#fff;background:linear-gradient(135deg, #22c55e 0%, #4ade80 100%)}#chat-support .history .message .quick-replies .btn[data-value=No],#chat-support .history .message .quick-replies .btn[data-action=confirm-clear-yes],#chat-support .history .message .quick-replies .btn[data-action=confirm-restart-no],#chat-support .history .message .quick-replies .btn[data-action=email-transcript-no]{color:#fff;background:linear-gradient(135deg, #ef4444 0%, #f87171 100%)}#chat-support .history .message .timestamp{font-size:11px;color:var(--text-muted);padding:0 4px}#chat-support .history .message.bot .timestamp{align-self:flex-start}#chat-support .history .message.user .timestamp{align-self:flex-end}#chat-support .history .message.contact .bubble{border-color:rgba(12,132,217,.8);box-shadow:0 0 0 3px var(--accent-glow)}#chat-support .history .message.contact .contact-method{gap:8px;display:flex;flex-direction:column}#chat-support .history .typing-indicator{gap:5px;display:flex;align-items:center;padding:10px 14px;align-self:flex-start;background:var(--bg-msg-bot);border-radius:var(--radius-bubble);border-bottom-left-radius:4px;border:1px solid var(--border-light);animation:bubble-in .25s ease both}#chat-support .history .typing-indicator span{width:6px;height:6px;border-radius:50%;background:var(--accent);display:block}#chat-support .history .typing-indicator span:nth-child(1){animation:typing-dot 1.2s 0s ease-in-out infinite}#chat-support .history .typing-indicator span:nth-child(2){animation:typing-dot 1.2s .2s ease-in-out infinite}#chat-support .history .typing-indicator span:nth-child(3){animation:typing-dot 1.2s .4s ease-in-out infinite}#chat-support .history .searching-text button{border:0;padding:0;color:#333;margin-top:8px;cursor:pointer;background:rgba(0,0,0,0);text-decoration:underline}#chat-support .history .searching-text button:hover{color:#000;text-decoration:none}#chat-support .history .searching-indicator{gap:8px;display:flex;color:#888;font-size:13px;padding:8px 12px;align-items:flex-start;border:1px solid var(--border-light)}#chat-support .history .searching-indicator .searching-spinner{width:14px;height:14px;flex-shrink:0;margin-top:3px;border:2px solid rgba(0,0,0,.15);border-top-color:currentColor;border-radius:50%;animation:chat-support-spin .8s linear infinite}#chat-support .history .searching-indicator .searching-text{line-height:2rem}@keyframes chat-support-spin{to{transform:rotate(360deg)}}#chat-support .interaction{padding:12px;flex-shrink:0;background:var(--bg-input);border-top:1px solid var(--border)}#chat-support .interaction.disabled{opacity:.6;pointer-events:none;background-color:#eee}#chat-support .interaction form{gap:8px;display:flex;flex-direction:row}#chat-support .interaction form .input-holder{flex:1;gap:6px;display:flex;flex-direction:column}#chat-support .interaction form .input-holder .contact-method{gap:8px;display:flex;flex-direction:column}#chat-support .interaction form .input-holder .contact-method input{width:100%;height:36px;outline:none;font-size:14px;line-height:1.4;padding:6px 12px;color:var(--text-primary);font-family:var(--font-ui);transition:var(--transition);box-sizing:border-box;border:1px solid var(--border);border-radius:var(--radius-input);background:rgba(255,255,255,.04)}#chat-support .interaction form .input-holder .contact-method input::-moz-placeholder{color:var(--text-muted)}#chat-support .interaction form .input-holder .contact-method input::placeholder{color:var(--text-muted)}#chat-support .interaction form .input-holder .contact-method input:focus{box-shadow:0 0 0 3px var(--accent-glow);border-color:rgba(12,132,217,.8);background:rgba(255,255,255,.06)}#chat-support .interaction form .input-holder .contact-method input:-moz-read-only{background:rgba(255,255,255,.02);border-color:rgba(0,0,0,.06);color:var(--text-muted);cursor:not-allowed;box-shadow:none;opacity:.6;pointer-events:none}#chat-support .interaction form .input-holder .contact-method input:read-only{background:rgba(255,255,255,.02);border-color:rgba(0,0,0,.06);color:var(--text-muted);cursor:not-allowed;box-shadow:none;opacity:.6;pointer-events:none}#chat-support .interaction form textarea{width:100%;height:43px;resize:none;outline:none;font-size:16px;line-height:1.6;padding:6px 12px;overflow-y:scroll;color:var(--text-primary);font-family:var(--font-ui);transition:var(--transition);box-sizing:border-box;border:1px solid var(--border);border-radius:var(--radius-input);background:rgba(255,255,255,.04)}@media(min-width: 768px){#chat-support .interaction form textarea{font-size:14px;line-height:1.5;padding-top:10px;padding-bottom:10px}}#chat-support .interaction form textarea::-moz-placeholder{color:var(--text-muted)}#chat-support .interaction form textarea::placeholder{color:var(--text-muted)}#chat-support .interaction form textarea:focus{box-shadow:0 0 0 3px var(--accent-glow);background:rgba(255,255,255,.06);border-color:rgba(12,132,217,.8)}#chat-support .interaction form textarea::-webkit-scrollbar{width:3px}#chat-support .interaction form textarea::-webkit-scrollbar-thumb{background:var(--border);border-radius:3px}#chat-support .interaction form>div{display:flex;justify-content:flex-end}#chat-support .interaction form button[type=submit]{display:flex;width:40px;height:42px;border:none;color:#fff;flex-shrink:0;cursor:pointer;border-radius:12px;align-items:center;justify-content:center;transition:var(--transition);background:linear-gradient(135deg, var(--accent) 0%, var(--accent-light) 100%)}#chat-support .interaction form button[type=submit] svg{transition:transform .25s cubic-bezier(0.34, 1.56, 0.64, 1)}#chat-support .interaction form button[type=submit]:hover{transform:translateY(-2px)}#chat-support .interaction form button[type=submit]:hover svg{transform:translateY(-2px)}#chat-support .interaction form button[type=submit]:active{transform:translateY(0) scale(0.95);box-shadow:0 2px 8px var(--accent-glow)}#chat-support .interaction form button[type=submit]:disabled{opacity:.4;transform:none;cursor:not-allowed}@media(max-width: 768px){#chat-support{right:16px}#chat-support .discussion{left:0;right:0;bottom:0;position:fixed;box-shadow:none;max-height:none;width:100% !important;height:100dvh !important;border-bottom-left-radius:0;border-bottom-right-radius:0;border-radius:24px 24px 0 0}#chat-support.open>.trigger{display:none}#chat-support .toolbar .menu button[data-action=maximize],#chat-support .toolbar .menu button[data-action=minimize]{display:none !important}#chat-support .toolbar .menu button svg{width:2em;height:2em}}@keyframes widget-in{from{opacity:0;transform:translateY(24px) scale(0.96)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes bubble-in{from{opacity:0;transform:translateY(8px) scale(0.97)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes trigger-pulse{0%{box-shadow:0 0 0 0 var(--accent-glow),var(--shadow-btn)}100%{box-shadow:0 0 0 8px rgba(0,0,0,0),var(--shadow-btn)}}@keyframes typing-dot{0%,80%,100%{opacity:.4;transform:scale(0.6)}40%{opacity:1;transform:scale(1)}}
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