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Frequently Asked Questions
When ordering a device or SIM from us, you may choose between three shipping methods:
- USPS First-Class Mail Priority Shipping ($0)
Shipment takes between 3-5 business days.
- USPS Priority Mail ($5)
Priority shipment takes between 2-3 business days.
- UPS 2nd Day Air ($15)
Shipping takes 2 business days.

The first two are performed by USPS and the two-day shipping "UPS 2nd Day Air" is performed by UPS.
A certified refurbished phone is a tested and completely reconditioned device that looks like new. The parts used during the reconditioning process (such as display, case, jack, etc) are new but are not original. Refurbished phones are usually phones that were returned in the following days after purchase and were completely reconditioned. Their functionality was 100% tested and even if refurbished phones may not have the original box, they are shipped with charger & battery (minimum 80% of the original capacity of the battery). It will not contain any manual or guide or earbuds or other accessories. Certified Refurbished Grade A stands for the very best quality that you could expect from a refurbished phone.
You can upgrade your phone at any time. You can buy a phone from our phone collection, you can buy one from anywhere else and bring it to Tello or you can simply enroll a device you already own. The new phone will be automatically enrolled into Tello, while the old one will be replaced in your account.
Yes.
You can go to the Family Plan page and add as many phone lines as you want to your existing account.
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