Calls to 60+ countries included

Frequently Asked Questions

• How Does "Free International Calling" work?
  It’s so simple.
  If you have a Tello calling plan and the international destination is on our FREE list, then your call to that international destination comes at no extra cost.
  The minutes used for that international call simply get deducted from the minutes' balance of your regular Tello calling plan.
  This also includes plans with unlimited minutes/text.
  There are over 60 international destinations on the FREE list right now, so check the list here.
• How do I dial an international destination?
  There are 2 ways:

  1. From your phone's keypad:
     • Dial "+" then the "country code" then "area code" then "phone number"
     • Dial "011" then the "country code" then "area code" then "phone number"
  2. From the "My Tello" App
     • Dial the destination number from the App keypad (always include country code) or choose from your phone "Contacts" tab (ensure the number is already saved in international format).

  Please note that using the App to make calls will also deduct the minutes of your plan.
• What if the destination I want to call is not on the FREE list?
  If the international destination is not on our FREE list it means that you will need Pay As You Go credit to connect a call to that destination.
  You can see the call rates for calling that destination by entering the country name in the field provided on the International Calling page.
  Our Pay As You Go page will tell you how many minutes for $20.
• Will "Free International Calling" work when I’m outside the USA?
  Yes. It certainly will. The "Free International Calling" feature depends only on where you are calling, not where you are calling from. However, for the service to work abroad, you will still need a network connection. We have a few options for you to accomplish this:
  
  1. Wi-Fi Calling & Text
  This is a feature available on the vast majority of Tello-compatible phones and you can check your phone settings to confirm.
  It allows for calling & texting (sending & receiving) via the closest available Wi-Fi network which could be at a hotel, your office, at home, or even a Wi-Fi hotspot.
  If you have set up Wi-Fi Calling correctly, it does not use up data from your Tello data plan, it just uses minutes from your calling plan as long as the destination you are calling is included in our 60+ countries list.
  See full details on this blog.
  
  2. International Roaming.
  You can now benefit from international roaming in 250+ countries and territories.
  Roaming calls, texting, and data costs are charged from your Pay As You Go balance, so you need a minimum of $5 Pay As You Go credit to activate international roaming.
  Check our International Roaming page rates and information.
  
  3. "My Tello" App
  You also have the option of using our free "My Tello" app to make calls through Wi-Fi.
  You cannot RECEIVE calls via the App and texting is also NOT available via the App - it is only to make calls.
  The "My Tello" app is free to download for iOS and Android users.
  To make a call, simply dial the destination number from the keypad (always include country code) or choose from your phone "Contacts" tab (ensure the number is in international format).
  
  Please note that using the App to make calls will also deduct the minutes of your plan.
• How are international calls charged?
  If the international destination you want to call is listed as FREE on our International Calling page, then the minutes of the international call are simply deducted from the balance of your plan - just like calling domestically.
  
  If the destination is not FREE then you will need to purchase Pay As You Go credit to call that destination and you will be charged the rate you see on that page.
• Which Tello plans include international calls & texts?
  All Tello plans with minutes include free calls & texts to 60+ international destinations.
  To see if the destination you want to call is included, go to our International Calling page:

  • In the "Search Country" field type in the country name.
  • You will be given 3 results - rate to call landline, rate to call a mobile, and cost per text.
  • If the destination says FREE, that means it is included in your plan and any minutes spent calling that destination will just be deducted from your normal balance - just like calling domestically.
  • If the destination is not FREE then you will need to purchase Pay As You Go credit to call that destination and you will be charged the rate you see on that page.