Help Center

After creating your Tello online account, you will be prompted to set up a Tello Security PIN.
You have a limited period of time to set up your Security PIN after you create your Tello online account. After this, you will need to use a reset code to set up a new Security PIN. Therefore, it might be easier to set up your Security PIN right after you create your Tello account.
A security PIN is a 4-digit number which serves as an extra security feature, granting you exclusive access to request specific account changes, such as device changes, SIM changes, port-outs, and account deletion.

It's important to note that the Security PIN does not replace the password of your online account and it is distinct from the port-out PIN required when leaving Tello and porting out your phone number.