Help Center

If you want activate your Tello eSIM from outside the US, please note the first thing you need to do is set up WI-FI Calling in your Tello account and phone.

To set up WI-FI Calling, follow the steps available in My Settings:

1. WI-FI Calling section - Emergency E911 Address, save an address from the US.
2. Enable WI-FI Calling from your phone settings.
3. Restart your device.

If by any chance its shows failed or not activated, do not delete the eSIM, and contact Customer Support for further assistance.