Frequently Asked Questions

• Do you offer international roaming?
  Yes, with Tello you can benefit from international roaming in 250+ countries and territories. Roaming calls, texting, and data costs are charged from your Pay As You Go balance, so you need a minimum of $5 Pay As You Go credit in order to activate international roaming. This can be done from your account -> My Settings.
• How can I activate my international roaming service?
  Activating your international roaming service is very easy. First, make sure you have at least $5 worth of Pay As You Go credit. Then go to your account Settings and turn international roaming ON.
• How will I be charged for international roaming?
  You will be charged from your Pay As You Go balance, according to the fees for the services you use and the country you're in, as listed on this page. Your Pay As You go balance for international roaming usage will update within 3 days.
• What is your international roaming coverage?
  International roaming is available in 250+ countries and territories. Click here for the entire list of available destinations.
• Will Wi-Fi calling still work if roaming is activated?
  Yes, Wi-Fi Calling will still be available. Even when you're in a foreign country, if you have an active Wi-Fi connection you can still call and text at domestic rates. Roaming charges will be incurred if you call and text while not being connected to a Wi-Fi network or if Wi-Fi Calling is not enabled.
• Why is Auto Recharge not triggered by roaming usage?
  When using international roaming, your Pay As You Go balance will update within 3 days. To avoid unexpected charges, the Auto Recharge feature will not be triggered. You can manually recharge your account with Pay As You Go credit whenever necessary.
• How can I access my voicemail when traveling abroad?
  When traveling abroad, you can access your voicemail in 2 ways:

  • if your international roaming service is active, you will need to call your own number in international format and enter your voicemail code
  • if you have an active Wi-Fi connection and Wi-Fi Calling is enabled, press and hold the 1 key or dial 123 on your device dial pad.