Do my phone plan minutes/data roll over from one month to another?
Any unused minutes or data will be lost after 30 days, when your prepaid plan is automatically renewed. However, they roll over ONLY if you manually renew or change your plan before the end of your current billing cycle and ONLY if the new plan contains the services that you previously had. For example, the minutes & data of your current plan will roll over if the new plan has minutes & data. However, if you decide to buy data only, the minutes will not roll over.
How am I charged for Mexico, Canada or China calls if I have a prepaid plan?
If you have an active prepaid plan with talk included, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
Can I call Mexico, Canada and China with the minutes included in my prepaid plan?
Yes, you can! Once you finish your call, we'll deduct the number of minutes used to call Mexico, Canada and China from your phone plan balance.
My husband and I had been with Tracfone & Net10 for a long time, and AT&T before that...
Excellent Customer Service at a Cheap Price
My husband and I had been with Tracfone & Net10 for a long time, and AT&T before that. We were sick of high prices and non-existent customer service. When I first found Tello I was expecting it to be as bad as Tracfone. After all, you get what you pay for. I figured for the price, we could use their service until I found a "good" company. Because this was supposed to be temporary, I was looking for used phones on eBay. I wasn't sure about which phones would work, and I was confused by the information on their site, so I clicked on chat to try to get some help. I fully expected either to be ignored or get an automated answering service that doesn't know anything, but I decided I might as well try. I was floored by how fast I was connected to a real, live person who actually knew what he was talking about. He stayed with me for almost 30 minutes explaining what to look for and which phones would work. I am extremely satisfied with their service, and I'm saving over $50 a month! I won't be switching from Tello any time soon. I'm so glad I found them.
Excellent company with exce...
Excellent company with excellent customer service. I just can't see why anyone would...
Excellent company with excellent…
Excellent company with excellent customer service. I just can't see why anyone would want to go with any other telephone service. And if you have a problem or a question, someone is always there to answer the phone. And unlike other company customer service reps, they know what they are talking about. Their deals are great. I especially like mine. I could never find a company where I could get just a little bit of data to check my email when I wasn't home or near wifi. Tello offered it at a very good price. Then they added in unlimited minutes and unlimited texts. I don't say that much that I need unlimited, but it works really great for me. There is no way that I would ever move to another company. So as long as they are in business, they will have me as a customer.
Daughter's first phone
This has been a great way to have my 12-year-old daughter have her first phone withou...
Daughter's first phone
This has been a great way to have my 12-year-old daughter have her first phone without taking me to the cleaners!