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Activate your Tello GSM SIM

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Frequently Asked Questions

If you are new to Tello, you'll need to open a free account, build your own plan or buy Pay As You Go credit. Next, you’ll need to decide if you want to bring your own phone into Tello or buy a new one. Once your service is activated you can start making calls, texting or surfing the web.
In order to activate the GSM service on your SIM you need to follow these steps:

1. Log in into your online Tello account and go to "My Phone" section.
2. Confirm your SIM's delivery by entering the activation code in the field provided (the activation code is printed on the plastic card your SIM arrived in and it's a 8-9 digit number for GSM SIMs).
3. After your service is activated, wait 5 minutes and switch your phone OFF.
4. Remove the old SIM from your Phone (if any) and insert the new SIM from the card you've just received.
5. Follow the on-screen steps (if any) to allow your phone to Activate.
6. Try to make a call, send an SMS & surf the web, depending on your service settings. If by any chance things do not work please wait 30 minutes and then reboot your phone and try again. If you still need assistance, contact our 24/7 Live Support.

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