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I needed to adjust my plan

I needed to adjust my plan - specifically, extending my existing plan by a couple of days so it would align with my travel dates. I only needed the boosted plan for one month, but my current billing cycle fell one day short of covering the day I needed it most: my taxi and airport journey. My original plan was to cancel and then reinstate with a new plan a few days later. Before doing that, I wanted to make sure this process wouldn't cause any long-term harm to my number, so I explained my intent and needs to the agent. They came back with a much better solution: agreeing to extend my current plan by a few extra days, free of charge, so I could manually select my own plan within the period I needed. This was excellent customer service. In fact, every time I've called, I've been very happy with the support I've received.

Good and cheap service

Good and cheap service, the only problem I have is that it's a change every 30 days instead of once a month and that causes the payment date to shift.

Difficulty when credit card changes

If more than one number to an account please make it very clear, not a scroll down box, which number you are renewing. Also please allow a change of paying instructions to PayPal without having to put a manual PayPal payment first. When pointed out to Tello, they refunded the extra month paid quickly. Impressive response.