Great: price, flexibility; Poor: customer service

I love the flexibility and the price, but recently I've been disappointed by customer service. I've been very happy with my Tello service. Price-wize they blow most of the competition out of the water, and I love being able to bring my own phone, and change my plan month-to-month. I even recently received more data for the same price package, for no reason! However, I've recently had to turn to Tello customer service for a couple of technical issues with the app and phone set-up. Every time, the customer service professional has been very terse, and unfriendly (no, I'm not one of those people who takes out my anger management issues on customer service!). Twice in a row, the customer service representatives ended their chats with me--apparently unable to help with my issue. But, instead of saying something like "I'm sorry, we just can't figure out what's going on", they just abruptly closed the window without warning or notice. Not great.

The only problem I had was when they…

The only problem I had was when they changed their rates, my plan was such that occasionally I would have to buy early. With their new plan structure my rates would go up if I renewed early, so had to stay off my phone for a week to let my normal renew happen.

Best deal available for cell service

Best deal available for cell service. Recommend to everyone. If you get good reception thru sprint towers I don't know why you would go with anyone other than tello. My only wish is they had better coverage in Shawano, WI