Goodbye XFinity / Hello Tello

I was a Comcast / XFinity internet customer for 14 years and a mobile customer for around 5. I even recommended Xfinity over competitors while neighbors and friends were on or switching to AT&T. In the last 4-5 years, I began to experience increasingly difficult account issues with them - but still, I did not leave after the first problem. Or the fifth. Or the tenth. Instead, I spent countless hours on the phone with customer service, worked with supervisors, communicated with Executive Customer Relations, and even writing to members of their Executive Team and Board of Directors. I GIFTED them multiple opportunities to correct recurring issues, and more patience than most customers would have extended. However, eventually, I realized that what I was calling loyalty had become something else. I was spending increasing amounts of time and energy overcoming problems that should not have required my involvement. At some point, persistence stops being loyalty and starts becoming unpaid labor. And so, two weeks ago I switched my internet service to AT&T, three days ago I switched all our home's cell phones to Tello, and I left XFinity for good - today. So far, Tello has been great. Their website is clear, easy to navigate, and if an issue arises or a customer is unsure of something or other, their customer service agents are a non-AI, non-"push 100 options"-away. Oh, and best of all the porting of some of our numbers went extra smoothly and quickly - literally MINUTES (with a digital esim) - and the rest of the lines we decided not to port to them were given fantastic new numbers with a practically unavailable area code from other providers for my area. The sweetest thing? I was not thrilled with one of the numbers and the customer service agent Carla Ante**** was excellent at refunding my order so I could try again. Amazing! I later phoned with more questions and spoke to Josue, who was also great. On a not so great note, one of the new numbers we received from Tello seems to be a magnet for scam / spam calls, but I'm not blaming Tello. Some numbers are just that way. I blocked & no biggie, but I thought it worth mentioning. All in all, SO FAR, I am happy with Tello. OH -I almost forgot. ChatGPT recommended Tello as one of the best lower-cost / lower-priced cell phone line providers AFTER GenMobile ridiculously could not port my main number in because (get this) I had already had it with them years ago. Like, ummmm, what? Isn't that counterintuitive to like ummm, getting customers back? :) All worked out in the end - again, SO FAR. Will update if things change.

Price is great for unlimited…

Price is great for unlimited EVERYTHING. No issues with service at all. No contract and service as good as anything avaliable out there at 4x the price

It was a pleasure to speak with Darrel

It was a pleasure to speak with Darrel, who listened to my problem and helped me reactivate my Sim and port my number. He was so calm and humble that I don't see that quality very often. He spent 25 to 30 minutes on the phone with me without showing any frustration or unease. I wish I could thank him in person. It also shows Tello hires the best people and is a great company to do business with, providing low-cost cell phone service.