Tello great customer service

Hello l wanted to share a great experience I had with Damaris. I had issues with my phone plans and she spent good 20 mins on the call to resolved. I appreciate her patience and hard work to resolve my issues. I’m very pleased with Damaris service and she has raised the Tello Brand to a higher level of customer service. Thank you for all you do Damaris!!!

The BEST carrier EVER

I signed up about 3 months ago, with their $10 plan, which gives me unlimited talk and text and 1 Gigabyte of data. Since there is WiFi in my house, 1 gig is all I needed; I use it mainly when out in the car, and I barely use the data I have. Call quality is excellent. I’ve never had issues with text messages, and customer service is 5 stars all by itself. It's rare that a discount carrier has 24-hour live support, plus chat service, and most rare is that, while the support team is in Bolivia, Bolivians usually learn English as a second language in school, so you will likely connect with someone you will swear is in the United States! If you reach someone who doesn't speak pure English, he or she will speak with a Spanish accent, yet you can easily communicate with them, and get your issues or questions resolved very quickly. Call most other companies, and you get someone from India or the Philippines that you have difficulty understanding, and so your call takes two or three-ties longer, not to mention time on hold. Never have I had to wait on hold with Tello. I only wish I found Tello years ago, and by the way, your invoice (sent by email), very neatly breaks down each fee, like tax and state regulation fees. The Tello invoice leaves nothing hidden, and you don't need a Ph.D to figure it out. No need to play the other companies' games; Tello is as transparent and straightforward a they get.

I know they're in Latin America but…

I know they're in Latin America but their English is usually flawless and for that, I feel respected and appreciated. Haven't had any real issues yet but I'm going to upgrade the end of this month because the first few months I was just testing the waters and now I have confidence. Customer Service has always been friendly and courteous to me.