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Excellent
4.6 out of 5 based on 15863 reviews
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November 11
Exceptional Customer Servic...
Exceptional Customer Service That Truly Goes Above and Beyond!
I had an outstanding experience with Tello's customer support team!
I needed to tran...
I had an outstanding experience with Tello's customer support team!
I needed to transfer another phone number to my existing Tello line, but there was a 90-day waiting restriction. My previous number was approaching expiration, so I was worried about losing it.
Instead of simply telling me to wait, the Tello support team took the time to understand my situation, coordinate with the relevant departments, and find an alternative solution.
Thanks to their dedication, my number transfer was successfully completed!
A special thank you to **Nicole, Cayo, Andrea, and Fernanda** for their patience, professionalism, and exceptional support throughout the process.
What impressed me most was that they genuinely cared about solving my problem rather than just following standard procedures.
This is exactly what great customer service should look like. Tello has truly earned my trust and loyalty.
Highly recommended!
Ivan Hsueh
November 03
The Tello Support Team memb...
The Tello Support Team member Johyse…
The Tello Support Team member Johyse was very helpfull during the setup of a new acco...
The Tello Support Team member Johyse was very helpfull during the setup of a new account using a referral program and choosing a plan to meet our needs. Thank you for all your help!
MF
November 03
Clear and Patient Service
Clear and Patient Service
I called for information about my plan and the Customer Service Representative, Rossi...
I called for information about my plan and the Customer Service Representative, Rossio, answered all of my questions. She was patient as she explained things clearly and allowed me to repeat what she was saying to ensure that I understood correctly. It was a good interaction.
OTJ
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