The data collected by tello.com is initially managed and processed by the owning company, Miron Enterprises, LLC ("Miron") doing business as KeepCalling. Additionally, any information gathered by the company is further shared with the app developer Miron Enterprises (KeepCalling).
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
Personal information we collect from you when you use our Services
We collect personally identifiable information, like names, postal addresses, phone numbers, email addresses, credit card numbers, when voluntarily submitted by our visitors. This information is used only to fulfill your specific request or process your order, unless you give us permission to use it in another manner, for example to add you to one of our contact lists.
We do not retain your messages in the ordinary course of providing our Services to you. Instead, your messages are stored on your device and not typically stored on our servers. Once your messages are delivered, they are deleted from our servers.
The app imports the phone numbers from your provided Contacts List to calculate the costs of calls and texts. Specifically, the cost calculation is based on the destination country prefix, with consideration for certain phone numbers that have special costs. We verify and provide the user with the accurate cost of service based on these specific numbers. It's important to note that we only access and use the phone numbers for this purpose; we do not collect any other information from your device's address book, such as names or email addresses.
There are certain features like Speed Dial that allow the app to collect and store contact information, including names and phone numbers, only when the user grants permission. This information is securely stored in our database and linked to the user's account. Consequently, whenever the user logs in to another device, the saved phone numbers are accessible on that device as well. We do not share the contact details with any other third party. The user’s data remains confidential and protected within our system.
To deliver the calling service, the app uses your phone's microphone to read your audio message and transfer it to the other party you are talking to. The app has NO audio Record function.
Personal information we collect automatically when you use our Services
Log information and Usage
We gather data regarding your interactions with our Services, encompassing service-related, diagnostic, and performance details. This includes insights into how you utilize our Services, your Service preferences, your interactions with other users (including businesses), as well as the timing, frequency, and duration of your activities and engagements. We also collect log files, diagnostic reports, crash reports, website logs, and performance reports. Additionally, we record information such as your registration date for using our Services, the specific features you utilize (such as messaging, calling, Status, groups, payments, or business features).
Device and Connection Information
When you install, access, or utilize our Services, we gather data specific to your device and connection. This includes details like your hardware model, operating system information, app version, browser information, mobile network, connection details (including phone number, mobile operator or ISP), language and time zone settings, IP address, device operations information, and identifiers (including unique identifiers associated with KeepCalling products and linked to the same device or account).
Personal information we collect using cookies and similar technologies
What is a cookie?
A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Each cookie is unique to your web browser. It will contain some anonymous information such as a unique identifier and the site name and some digits and numbers.
Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).
What do cookies do?
What third-party cookies does Tello use?
What should you do if you don’t want cookies to be set?
If you prefer, you may choose to block some or all cookies, or even to delete cookies that have already been set; but you should be aware that you might lose some functions of the website.
If you want to restrict or block the cookies that are set by our Site, or any other site, you can do so through your browser setting. The ‘Help’ function in your browser should explain how. Alternatively, you can visit www.aboutcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers. You will find general information about cookies and details on how to delete cookies from your machine.
To opt-out of third-parties collecting any data regarding your interaction on our Site, please refer to their websites for further information.
Personal information we collect from third parties
, or if located in the European Union click here
. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.
If you choose to sign up or log in to Tello using a social media account (Facebook, Google, etc), Tello will have access to the name and email address you registered in your social media account. Even if you remove the social media account you connected with from your Tello account, your name and email address will not be removed from your Tello account.
If you choose to use our referral service to refer a friend to our site we will ask you for your friend’s name and email address. We will automatically send your friend a one-time email inviting him or her to visit the site. Tello stores this information for the sole purpose of sending this one-time email and tracking the success of our referral program.
Your friend may contact us at email@example.com to request that we remove this information from our database.