I am so glad I took the chance and joined Tello!

I joined Tello around 03/06/23. I almost wish I had known more about Tello a while ago. I have always had a flip phone and that is still the type I carry with me. I also recently got my first and last smartphone (forced into it). I rarely ever turn it on or even look at it, but the problem was that I could not get a data plan for it through my previous carrier (T-Mobile). It wasn't that they did not offer it is that they only have one plan and it is far more than I need and unaffordable. The bigger offense was that they lied to me for two months making all kinds of promises that I later found out were completely false (not only customer reps, but supervisors as well)! I only needed 1 GB of data and though it would be nice to have both phones with one carrier, but I can't afford $65 per month for something I will never use. I was very skeptical of Tello, thinking it was a fly by night scam or something, but I needed to leave T-mobile (who no longer has good customer service) mostly for the lies. I decided to take a chance with Tello for both phones. (I now understand what Tello is better). I am not used to DIY for cell phones and was scared I would mess things up setting up service with Tello, but the customer service is amazing! From before service to setting up, I was able to get someone on the phone almost immediately and every question was answered. Not only did I get set up, but I even ported my number, which happened in record time (after I threatened T-mobile, who were being uncooperative, by citing chapter and verse of the law regulating mobile services). Once I got what I needed, Tello ported my number in less than an hour! I now have a custom plan (love that) and paying half what I was for my flip phone coverage and getting more than I had with T-mobile directly! I opted for one sim chip that I will switch back and forth between the two phones as needed, which won't be much. (I only need data for places without Wi-Fi and I'm rarely in that situation). To date, the service has been fantastic! I think this is really the way to go.

Changing Data Plans

I downgraded my plan a little, since I was consistently using only about half the data I was paying for. Super easy to do on the Tello app.

Best Cell Phone Service

This is the best cell phone company! The rate, the service, the transfer, SIM, and everything is simple and outstanding! I did have a reception issue at the beginning of service, but it's been perfect.