Unlimited phone plan for $25/mo

The Best Cell Phone Company in the USA

It's all about as good as advertised . Better than Boost and better than Simple Mobile which is way over priced . The website works the way it should but it could be redesigned to make it easier to use You can get things done without speaking to a live agent which is a plus .

Phone order canceling is near impossible

Tello is generally great, but their order canceling pipeline is terrible. I placed an order for a new phone late last night and soon realized that it was the incorrect model for me. There are no actions available in the portal for canceling, so I sent two emails to customer service within about a half hour. This morning, I got an email before 7am my time with the standard verbiage that it was, "already being prepared for shipment". This was probably not actually the case. It's just a bad system for cancelations. Customer service eventually said if I had called in right away, they could have intercepted the order. Unfortunately, I was ordering a new phone because my current phone doesn't work, so I couldn't call in. Also, I couldn't find anything on the Tello website that said customer service was available 24/7, so the thought never crossed my mind. So, now, I'm no doubt stuck paying expedited shipping for a product I can't use. I can try to refuse the FedEx shipment, but I've never in my life been able to coordinate that successfully. It's amazing how no one could just call the warehouse and stop the shipment. I don't think it's the agents, I think it's a system that doesn't support them. FOLLOW-UP: I was able to refuse the package in person, but the package did end up traversing the entire country in both directions. I found the whole experience to be somewhat stressful. Fortunately, in the end, Tello was able to give me a full refund for the phone purchase, and they communicated well during the entire process. With what they have control over, Tello customer service is generally excellent.

First of all Misty was very pleasant…

First of all Misty was very pleasant and never complained or suggested that she was impatient with an old man that doesn't always understand what is going on. Second she was very precise in what she told me to do. Third she was efficient and persistent and got the job done. You are lucky to have an associate like that.