Top-notch customer service!

Tello goes above and beyond with their customer service—and that's the sign of a great company. And the cost of their coverage can't be beat.

Didn’t expect this kind of excellent service and easy to set up

I purchased an Esim option just to learn that somehow it didn’t work on my IPhone XS Max when it should (learned later that because it is this specific model from China that is a problem).I contact customer service via chat,helpful instructions was provided but due to mode’s problem it wouldn’t work. Staff was very helpful and cancel the service,refund back on credit card instantly. I’m impressed. The other E-sim bought by my sister works like magic,easy set up , choose the plan for what you really want. I would recommend Tello to anyone coming to the US!!

So easy to have my payment resolved

So easy to have my payment resolved. Very courteous and professional agent. Much better than their competitors for Customer Service.