Great customer service

Samuel from customer service team was great in helping out my mother understand the payment on her account and update the card . Thank you

Affordable cellular service

Customer service is outstanding -- no menus to navigate on the phone -- you get connected to a human within half a minute. The representatives are knowledgeable and courteous. By far the best feature I like about Tello is the ability to customize plans to suit individual needs -- something you don't find with other cellular service providers. Plans are very affordable and one can switch plans at anytime. Their website is well-designed with a very informative help section and so is their mobile app. Another bonus is free calls to 60 countries. The network is decent -- I've had no issues so far. Among all the MVNOs, Tello easily stands head and shoulders above the rest for their economical and flexible plans, great customer service and reliable network. I'd have no hesitation in recommending Tello to family and friends.

Reception with Tello has been…good

Reception with Tello has been consistently good in most places I frequent, and the price for two lines with them is the same or less than the single line price from other carriers using the same network. My only complaint is that texting can be a bit spotty at times