Alenjandra Alvarez was excellent in all…

Alenjandra Alvarez was excellent in all respects. She is knowledgeable, patient and kind. She helped for almost an hour with a SIM card that just barely fit the tray and then walked me thru activating my phone and choosing a Plan. She is a gem and dserves a raise and/or a promotion for her service which outshines every other customer service rep I have encountered.

Good service, great price

Been using Tello for a few years now. The service is good, easy to use, and it's a great price. It worked well for us during our trip to Scotland, too.

Tello's customer support is over the top outstanding!

I have a Pay-As-You-Go account. I have it set to auto recharge with $10 when my balance drops below $2.00. Recently I used up my balance but my account didn't auto recharge leaving me with a balance of $0 and the inability to make or accept calls or texts. I contacted Tello support who responded quickly. They investigated and found that my account did not auto recharge because my payment method credit card had expired. It was great detective work for them to zero in on the problem so fast. They gave me detailed steps on updating my payment method credit card and also on checking some settings, which turned out to be very important because some settings had changed, probably because my balance went to zero. They fixed my account so I was able to auto recharge and now everything is good. The problem was entirely my fault for not keeping my payment method credit card up to date but instead of blaming me, Tello support handled my issue with grace, professionalism, kindness, and expertise. It is rare to experience such outstanding support now a days so great job by Tello!