Why customers love us:

I needed help getting my e-sim activated and Tello provided outstanding support to get it done. Very impressed with their customer service. I'd give it 6 stars if I could.

Good customer service if you need it.

Took 3 times one time almost an hour he didn’t fix anything yesterday I tried again the woman helping me was very confident and knowledgeable less then ten minutes it was fixed. It’s been a while since I’ve had Customer Service as good as that usually they don’t really care too much. She was very concerned about fixing my problem.

professional support. short waiting time

You guys are always steady, reliable and easy to work with.

Tello is an awesome company. I've never had bad customer service. They've always gone above and beyond any other carrier I've ever used.

Tello provides outstanding customer support, absolutely the best. The agents are exceptional; knowledge and professional, skilled at technical problem solving and billing processes; and with 24-hour support, Tello far exceeds their competitors. Thank you Tello, contacting your office is truly a pleasure.

We switched carriers with some concern but could not be more impressed. The cell phone service is great and the custumer service is amazing.

Fácil y cómodo.

I worked with two different people on two different calls. Both of them were very competent. They communicated clearly and were very patient as they walked me step by step through what I needed to do to set up my account and to activate my eSIM card. They both had the technical expertise and the ability to communicate it in a simple and direct way… which I find quite rare these days. Thank you!

Just learned of Tello. As an American living abroad, joined Tello as a solution to Skype retiring to fulfill the need of receiving conformational sms from financial institutions. I had a question, called the 24/7 help desk. The representative was outstanding - kind and knowledgeable. Highly recommend. Thank you.

I have been using Tello service for a few years now and it has been wonderful. Our family has several lines and we love the highly customizable plans. We have also recently used the international roaming feature when a family member was in Vietnam and there were no problems. Today I needed to switch my line to a new phone and I asked a Tello rep for help. The rep was super prompt getting back to me and told me exactly what I needed to do. The transfer to the new phone was simple and smooth.

1. excellent customer service 2. knowledgable in all features and details 3. listens to customer needs and wants. I have been with 3 airlines customer service supervisor in my career, the management derserves praise for their training of they agents. well done tello

Tello is beyond amazing! I switched from one of the big guys 2.5 years ago, and haven’t looked back since. From flawless wireless service to exemplary customer service, Tello has been a five star experience from the beginning, and saved me more than $50 each month. I have absolutely no complaint other than I wish I’d found them sooner. Keep up the great work, Tello, and thank you guys so much.

Every time we call we get the most polite and curteous people. They do every thing they can to help up. The service is great.

Agent was very helpful. They have a an amazing array of plans for every price point!

Adrian was a great help to me over the phone and im 100% satisfied with the experience.

I have had service for two months now with Tello. I do appreciate the price and the service provided. When contacting their customer service they are efficient. Definitely a great alternative to big-cellular!

I got through to tech support super fast. Maurice was super knowledgeable, patient, and helpful. I have been very impressed with Tello in all aspects of the service.

Samuel was calm, professional, genial and on task to get our transfer from T-Mobile to Tello to be successful.

Everyone there has been so polite and willing to help me get my phone especially with the one I was gonna get being out of stock, they decided to give me an even newer phone. I am very impressed with the service I am receiving from Tello.

I love the ease of online tools and the price for a dumb phone plan (voice/txt only) is second to none

I was having trouble with my phone service provider after many attempts to solve the issues I came across Tello a cell phone service provider called Tello I decided to give it a try and I am so happy I did I have made calls with Tello and everyone of them have been crystal clear and not one dropped call. My daughter said when I called her that she could hear me much better than before I am really enjoying this cell phone service Give it a try I think you will be impressed

Tello is for those who want the most value for their money, but don't need all the glitz and glamour of the big wireless guys. The first thing you notice is how simple their website is simple (in a good way) and how all their base plans give you a great deal of flexibility and control. Their plans are simple (in a good way) and you can pick as big or small as you want. For once, I feel like I'm in control of my wireless plan and my budget!

This company has wonderful, understanding, patient customer service with very nice attitude. Everyone I have ever talked to have always been so nice and helpful. It is very much appreciated. I would like to say a special thank you to Luna Valencia for helping me today. She talked me through the whole process in setting up the account. She was patient, kind, understanding and helpful and most pleasant to deal with she never rushed me and just took her time while I got to where I needed to be. Tello is a very good company and wonderful employees and we appreciate them very much.

Excellent customer service. No waiting, quick, and efficient.

Hendrick was helpful and informative. He is a personable asset to customer service.

Samuel from customer service team was great in helping out my mother understand the payment on her account and update the card . Thank you

The customer service team is the best. I contacted by email. I thought I had to wait at least a day for the response. They provided information to help me fix the problem within one hour, however the first method did not work. Then I contacted them again and heard back from them within 22 min and it fixed my problem. Thank you so much. I will never change to other providers.

Excelente atención y excelente actitud, además de muy acertado en sus recomendaciones y la solución de mis problemas. Muchas gracias.

The ease of resolving the problem. The rep was able to navigate me through the issue i was having. She was patient, very refreshing. All my family numbers are with Tello

Dana was exceptionally clear in explaining the steps to resolve the issues I was having with moving my phone number from a dead iPhone to another iPhone.

Mr. Vass was professional and knowledgeable. He promptly assisted me and had my service working immediately. I highly recommend Tello to anyone looking for excellent quality and service.

solved the problem

Dana, I wanted to take a moment to sincerely thank you for the exceptional service you provided during my eSIM activation. Your patience, professionalism, and expertise made the process incredibly smooth and stress-free. Your dedication to ensuring that everything was set up correctly and your willingness to go the extra mile did not go unnoticed. It’s rare to come across such outstanding customer support, and I truly appreciate the effort you put in to assist me. Thank you once again for your kindness and efficiency. You’ve made a lasting positive impression, and I’m truly grateful!

I am new to Tello. I'm so pleased with their customer service.

Customer service is outstanding -- no menus to navigate on the phone -- you get connected to a human within half a minute. The representatives are knowledgeable and courteous. By far the best feature I like about Tello is the ability to customize plans to suit individual needs -- something you don't find with other cellular service providers. Plans are very affordable and one can switch plans at anytime. Their website is well-designed with a very informative help section and so is their mobile app. Another bonus is free calls to 60 countries. The network is decent -- I've had no issues so far. Among all the MVNOs, Tello easily stands head and shoulders above the rest for their economical and flexible plans, great customer service and reliable network. I'd have no hesitation in recommending Tello to family and friends.

Unbelievablyconvenient tech support. One person, one call, no waiting. I had user issues with my eSim and the issue was resolved before I finished the call. Very smart people working here.

I am about to start using this wonderful service. Compared to other US based phone services this one is much better if we talk about prices and all other features. It's a shame that many people are not informed about this magnificent company. Let's imagine just for 5$ monthly you may use your service without any contract, or if you want US unlimited calls there is another 8$ plan. If you are in the US and you need data, the most expensive plan is 25$ per month. With these plans you are able to call 60 other countries for free and if your country is not listed you may purchase pay as you go credit. For all of those who are trying to port their numbers the process is pretty easy. It may take some 5 business days. Also if you are outside of US but you still want to use US phone number, you may use this service together with your local phone provider cause this company is offering ESim. Finally, I need to emphasize an excellent experience with their perfect customer service. If everything else isn't good their customer service is the best compared to others. Agent Mihail Vass was so friendly, professional and kind that I can only recommend it to all normal people of good will. His readiness to help, knowledge and intelligence may only make you speechless. Strongly recommended to everybody.

Realicé el proceso de portabilidad desde la pagina web de Tello y el proceso fue rápido, seguro y sencillo, compré la Esim actualmente con la promoción de los 3 primeros meses por 15 dolares (minutos ilimitados + sms + 35GB) hasta el momento estoy muy contento con este operador, excelente cobertura en los Angeles CA, adicional el servicio al cliente es muy bueno están muy pendientes a los requerimientos del cliente.

Arlen A. is a professional, helpful, get it done kind of a person. Helped me with the request at hand and was patient with the walk thru. Nice personality all around.

Mihail was super helpful in helping me get the e-sim working. He had all the tools at his fingertips to find out the right steps to take with my particular phone model. Now the account is ready to go.

They are very efficient. Porting and service are great. Customer service by chat was on par.

no problems

I don't usually buy new cell phones and SIM cards, but when I do from Tello, I've had no problem so far. Plus, the prices are reasonable.

Great prices and the service is superb. Sim for phone no problem and sim for computer data only works great had them up and running right away. Customer service gets you to a live person , no problem, also answered and solved my problems right away. So far fabulous company Gary Sevakis Traverse city, MI.

Just got connected today with Tello mobile service and it's already been a great experience and a HUGE relief after suffering under the price-gouging, Xfinity/Comcast crooks and the difficulty in reaching an agent. I had trouble with my Tello phone service today after the port-in was successful. I wasn't able to make phone calls, but texting worked. I called the Tello customer service and actually got a live, human on the phone in less than one minute. The technical specialist I spoke with, walked me through the process of getting a new eSIM. She knew exactly how to instruct me every step of the way. I was able to make phone calls within five minutes after working with her. I cannot express the joy and glee that I feel now that I have switched to Tello. $14 a month compared to $80 a month with Xfinity/Comcast. This is beyond a great bargain! Thank you Tello and your awesome technical support!🥳

Wonderful and thoughtful Lady, Olivia !!

My experience with the customer service reps Sebastian was excellent, we laughed we explored options he made me feel comfortable. I hadn't had a good human experience with customer service like that in a long time. Having employees like Sebastian brings true value to your company and men like that you need to value and give them the worth

Excellent customer service. I accidentally deleted my newly added eSIM, and Tello customer service helped me added back really quick!

Awesome, inexpensive service with great options. I recommend it to my many friends with kids that need limited phone abilities for a great price. Today, Alejandra was very very helpful, easy to understand and follow and solved my issue quickly.

We recently called in with a few questions about our new service with Tello and talked to Ramiro E who was absolutely AMAZING. Not only did Ramiro E explain everything, he even emailed us about our conversation. I can't express how greatful we are to this customer care person we talked to. Thank you, Ramiro E 🏆🏆🏆🏆🏆

Fast and productive response, I'm pleased, Thank you !

The agent named Dana helped solve issues with connectivity to Galaxy watch. I searched everywhere online to fix the connectivity issue on galaxy watch for stand alone number. Dana helped me with the steps and solved my issue. She was very patient and explained me in detail on the steps to follow. Tello service is great and yet the charges are customer friendly.

The call quality was very good and the service of rolling over unused data was great.

Customer service agent was very helpful and friendly and stayed on the line while we worked out our problem.

Well I was hesitant and skeptical about how good the service was going to be. That has been excellent. So far. I found less dead zones that I have at Verizon and usually have more bars and then either Verizon or AT&t in my area. This has been a great experience so far and I continue to enjoy the savings off the astronomical bills that the other carriers charge. I do not know just how long this is going to be but I am enjoying it for now. Very pleased. Excellent five star. Setup was very easy to the point.

I have nothing but positive things to say about my service with Tello, from being able to have good connections to their more than reasonable price. There is no way I would switch companies for phone service!

Worked the way I was hoping it would .. Simple and Stress Free.

My query was resolved in a single exchange and the solution suggested worked. It was great!

Laura was extremely helpful and got me through the process with extreme patience and professionalism.

I have spoken with different reps at Tello and they have all been very helpful, knowledgeable and professional. The last rep Dana Nia was very helpful in explaining what was going on with the phone I was trying to activate. I have three family under my account with Tello and don't have any problems. We have very good service and low rates. The best part is creating your own personal plan.

Tello has been super easy to configure and provided good coverage in the US. Now I use the international option with WiFi calling; it works very well in a dual-sim configuration. Very satisfied.

I am roaming in South Korea and have had problems connecting to mobile data, meaning I couldn't receive MMS's or connect to the internet at all. After trying to troubleshoot with forum discussion suggestions, I sent an email to Tello's customer service. Over the course of solving the problem, I was contacted by 3 different representatives who each provided key information on solving my problem: Alejandro, Samuel, and Mihail. Key information provided like roaming Tello APN settings and manually choosing a network were essential in confirming my roaming status and resolving my issue. Replies and troubleshooting messages were detailed and swift. I've had a great experience with Tello's customer support (and especially with Alejandro and Mihail) and I wouldn't hesitate to reach out again if I have another concern. They are awesome!

Cheap and best plans for lower income families

I am pleased with Tello. I have 3 lines in my family and highly recommend one and all.

The agent I spoke with Maurice was exceptional. Tello was extremely easy to port into, the whole process took maybe 10 minutes. My husband also signed up and soon we will be adding a pay as you go line for our tween girl. It's been about a week since we started service with Tello and no disappointments! No streaming lags and the phone app very easy to install and use.

So far, I’m very impressed with Tello. It has been a good experience. Had a little difficulty setting up my phone, but the customer service representative helped walk me through it and made it such an easy process. I’m so grateful and so far happy with my decision to switch over. I’m even more impressed with how fast I was able to access someone through customer support. That’s pretty unusual these days.

The CS Rep was very helpful and courteous.

Claudia was very helpful and knowledgable. Well spoken, very personable and definitely an A+ to the company. As soon as I get my tablet, I'll be a customer of Tello.com

I spoke to Andres in the Bolivia office and Boy howdy did he do a fantastic job getting my issue squared away in a very short time. I work for a multinational IT company and I would certainly hire him for a role here. He is fantastic at his technical and customer service skills. A+++++ give this guy a raise if you are his boss reading this.

I've said it once, I'll say it again. Best price I know of for American cell phones.

Price is great, and it's super easy to change plans, cancel or upgrade!

Great bang for the buck!

I switched to Tello about a week ago, and so far so good! Their customer service seems responsive and that's helpful. The porting process went smoothly as well! I will add my wife's phone as soon as we get the SIM card. I'm looking forward to saving $$!!!

Excellent Telecom provider!!

Super easy to activate from abroad via esim, and I can even receive texts and calls. I'm all set up for my trip to the USA ahead of time, which is great!

Service is great! I have had it for several months and haven't had any issues. I definitely recommend.

Great follow up.

Having been a Trucker and traveling all over the states, a phone that works everywhere is a necessity, and it does that at about one half the cost of other phones. I've used Tello for so long I don't remember when I started, other than years ago. Whenever I'm asked for a phone recommendation I don't hesitate to recommend Tello, Confidence in your phone and a few extra bucks in your pocket makes for "Good Medicine".

It's been a year and so far so good Tello !

Purchased $20 worth of additional data for my wife’s phone. The transaction was easy and the data was immediately available. The reason I am only giving 4 stars is because I previously bought $20 “pay as you go” for my phone because I was traveling to Canada and wanted to use my phone. I did, using exactly $1.15 for international roaming, leaving an unused balance of $18.95. I could not use that money to buy data for my wife and I doubt I will be traveling internationally again. I cannot apply the $18.95 to my monthly charge so I guess I will just have to kiss that money goodbye. It’s a bit of a shame.

I accomplished my goals. this was much better than Mint Mobile. My goal was to change from Mint to Tello because the service at Mint was so Poor

GAL WAS GREAT..SHE KNEW THE ISSUE AND WAS ABLE TO HELP ME TOTALLY..i APPRECIATED IT!

Best service for lowest price with quality performance.

Tello provides all the telephone service I need with no problems.

I love this provider! The service is much better than Verizon, which we paid outrageous fees for. Sure, sometimes there are a few seconds or minutes where you don't get service, but that happens a lot with the big carriers too! The price is amazing! I never run out of data. The company has been professional to work with. Always easy to reach and helpful to resolve out problems, which I haven't had any, just setting up the plan.

Best prices, superior service both day-to-day and when I have had a question - what more could someone ask for in a cellular carrier? This is a great company.

Been with them for three years great company no problems the hell a lot cheaper than everybody else

Personalized plans are very good and useful for those who don't want to stay longer in the US. Thanks for that. Coverage still need improvement. Specifically when in underground parking lot. Also, a lot of spam calls.

Tello makes it really easy to save money on cell service. That's why I'm moving all my service to Tello.

The fact alone that I can speak to a human who speaks and understands English is a big plus

I made a complicated mistake during the sim installation. Their customer service worked long and hard to help me solve the issue. Their customer service is really exceptional. Real people (not machines) doing a great job.

Tello is that rare company that underpromises and overdelivers.

Dana was wonderful and it convinced me that Tello was a good choice.

Reception with Tello has been consistently good in most places I frequent, and the price for two lines with them is the same or less than the single line price from other carriers using the same network. My only complaint is that texting can be a bit spotty at times

Easy to sign in. Calls have good quality. I like the opportunity to park the number so I can have the same number each time I visit the United States.

We’ve had Tello for a few years now and have no complaints. No overage fees, you use your data you simply buy more or you won’t have any. No unexpected random fees.

Ease of use.fixed rate saves money. Love it!

I have been using Tello for several years and have never had any problems. It’s a great service and great value.