Why customers love us:

Recently, I could change my SIM card to the ESIM with little pain. Thank you very much for your kind explanation for it.

This is the best budget phone service I have found. One of the best parts is that you basically design your own plan according to your own needs and budget. I have never had any problems and I have been with this service about 3 years. As of now I don't have any plans of ever switching services.

Great price, love the a la carte options.

I'm here for 3 reasons. 1) the cheap price. 2) great customer service. 3) Your simple to navigate website.

Excellent Knowledge, price, and service.

I love Tello for many reasons. but when I bought a new iPhone last week, the online instructions for switching from the old to new were not the easiest to navigate and for this reason I gave 4 stars.

Customer Service was great

Customer service response time is very good. Service is always reliable. Price is exceptional. Big change from the company I used to have.

It’s perfect for our needs.

Budget-friendly, flexible plans, good coverage.

When I placed the order I didn't really expect it to arrive so fast. I was happy and amazed Knowing how slow the postal service has been due to lack of employees. So kudos to both of you! Thanks. Yours Truly, S. Prestigiacomo

While traveling, my cellphone malfunctioned. I couldn’t make a call or text message and worst of sll my gps would not work. I called Apple, they reset my phone. It still didn’t work. I called up Tello. The Tello tech by the name of Belen patiently guided me for about an hour to get a new esim card on my phone.

As much service as I need - no more no less - at a great price, and has been faultlessly reliable

I have been a Tello customer for just a few years and am so amazed that they offer great customizable plans for great value! I find it so easy to use locally and internationally that I have recommended them to many travellers that I meet. Also very user friendly for me in my mid 70s and not as techy as the young ones! Not only do they offer GREAT VALUE, they have the BEST CUSTOMER SERVICE I have ever encountered!

Just added a second line for my elderly dad and it couldn't have been easier! Buying and activating an eSIM, porting over his old number and then deleting the old profile... all very intuitive and simple to do for his existing iPhone, with just a little guidance from the Tello help line folks. They are available 24/7 and there was a real human to speak to at every step if I needed, with very little waiting. They were patient, polite and a pleasure to work with <3 Thanks, Tello team, for making a daunting task so painless!

Thank you Roger with Tello for your great customer service. I am thankful. I appreciate you. Tello is a great company.

Rollover minutes!

Low price and dependability

I notice the data is faster then my previous plan. So far I haven't had any problems. I'm glad I switched over to Tello.

Smooth onboarding and payment experience. Perfect solution of "Parking the phone line" for 3 USD per month - very practical.

I love it, the best carrier in US

Easy sign up with many good choices of package.

Barato, siempre con cobertura en USA y otros paise. Facil de gestionar.

I recently had my iPhone repaired so my Esim with Tello was removed from my iPhone. When my iPhone was returned to me, I was struggling to get my esim to reload. The phone team at Tello were so helpful, patient and knowledgeable. They assisted me in getting a new QR code, explained the steps necessary to get the esim working on my repaired phone and also how long the process would take. I am giving them 5 stars however if 10 stars were allowed, I would give them 10 stars!

I use this as an extra phone line. Always works and is cheap. Thanks.

Clarity of the phone calls is amazing, and I have real flexibility in managing my plan. Easy to set up.

This is just an honest customer review and I am trying to find out why it is so underrated. I have been using Tello for 2 years now.

great customer service, always a strong signal and of course a good and fair price !

It would have been a five star if I had a phone that didn't malfunction on me, but otherwise I'm satisfied with the company.

Tello is a great experience! Most every process is automated, and the customer service is there if and when you need it. If Tello coverage fits your needs, there is no need to look elsewhere.

tello works great and costs very little.

Excellent connection and affordable price.

Best cell phone service I have ever had!

It was easy to complete my order, clear when my next payment was due, and took no more than 2 minutes to complete the transaction

Best phone service I've had

Their services are really great

Customizable and affordable, with great range!

I can’t activate my SIM card when I get it and try again and again! Just can’t ! Very frustrating! I activate the card by email they send me the link to. Thank you for replying to me very quickly!

The phones---and the monthly charges---are terrific.

I faced an issue with respect to Tello eSIM in India , hence contacted the customer care who helped in resolving the issue in a timely manner. The customer care is patient and kind and goes above and beyond to solve the issue Thank you

Incredibly a good option. Don't try to look for better

Fernanda was very knowledgeable about every question I asked regarding Tello (and I had a LOT of them)!!! She was very pleasant and professional in the way she addressed me, too! I look forward to using Tello as my go to service outside the US!!!

I enjoyed speaking with my last tello rep who helped me to up my plan fir 2 lines. She made it so easy that even I couldn't screw it up. Many thanks for your great customer service and a great pgone company .

The very best all over.

THIS PHONE COMPANY IS JUST GREAT. THEY GIVE A VERY GOOD SERVICE AT VERY REASONABLE RATES. I SINCERELY AM, VERY SATISFIED AND RECOMMEND IT TO ANYONE INTERESTED IN GOOD PHONE SERVICE!

He was kind and courteous, helped me out quickly!

The customer service representative from Eastern Europe was wonderful to work with. Issue solved.

The website was extremely user friendly!

Estoy muy contento con Tello y pienso que es una de las mejores telefónicas de Estados Unidos, especialmente porque los planes se pueden adaptar a mis necesidades. Lo que más valoro es su centro de atención a clientes, ya que todos los asesores me han tratado con gran calidez humana, como si fueran parte de mi familia. Recuerdo especialmente cuando cambié mi celular y ellos me apoyaron dándome un nuevo esim. Y también me encanta que puedo usar mi línea en México de forma prolongada, lo cual es muy útil para mí.

Very knowledgeable, patient and truly listen to what my issues were. She took the time to help walk me through everything. From confirming account details and waiting while my slow wifi logged on to my email. Explain what happened with a sim purchased and resolved the mess I made. This why live people matter and it was truly wonderful and reassuring to have someone like this take my call and provide stellar customer service.. thank you

I have my mom on a Tello line and she absolutely loves it and so do I being that the prices are so affordable and now my daughter also joined Tello as well if ur looking for an affordable phone plan Tello is the one.

Sent my request via email and the issue was resolved in no time. Would recommend others to use the service.

I am a senior who still uses a flip phone - rather infrequently. BUT - I do need one for obvious reasons. Tello is so reliable and the single best value. In my opinion, there is no competition.

I was a little rude but I apologized the young lady was still very nice she went over and beyond to help me.

I bought Tello so that I could call forward my previous land line to my cell phone and still receive the phone calls. The service has been consistent! The one time I needed technical support they understood my challenged and walked me through the fix! I highly recommend Tello to my friends who want good phone service at an affordable price.

Great customer service and help!

He was A+ 5⭐️ very professional to explain every each step .

Having limited talk time, I like the ability to renew early & roll over the balance. Gives me extra minutes needed, for traveling.

Switching from a landline that was way too expensive for our use of it. Sad to lose whole-house connectivity, but AT&T is simply out for money now.

Great service, great buy.

I don't know of a better price for cell service and haven't had any problems. The int'l calling is great. I've been trying to tailor my plan to my use and don't like that I have to wait to the end of the billing period to make a shift, or else pay a super high price for extra data. The introductory offer credits only last 6 months and you have to have enough to pay a full bill, so most may well go to waste.

I have used tellos $25 for 3 months now AND LOVE IT however,since I am a heavy data user I always end up having to add more data and end up spending $55 a month.So im switching since I can get a much better plan with more data for my needs for around that price. I recommend it to anybody who uses extremely light data (like when your actually browsing on your phone your at home on wifi and arent using data) However if your constantly traveling or using data on the go use another service for high data users that suit your needs. :)

Very helpful, knowledgeable, and cordial!

GREAT SAVE MONEY AND I WAS VERY HAPPY

Love being able to increase data for a trip, then bring it to minimum when I am home.

I needed help getting my e-sim activated and Tello provided outstanding support to get it done. Very impressed with their customer service. I'd give it 6 stars if I could.

Good customer service if you need it.

professional support. short waiting time

You guys are always steady, reliable and easy to work with.

Tello provides outstanding customer support, absolutely the best. The agents are exceptional; knowledge and professional, skilled at technical problem solving and billing processes; and with 24-hour support, Tello far exceeds their competitors. Thank you Tello, contacting your office is truly a pleasure.

We switched carriers with some concern but could not be more impressed. The cell phone service is great and the custumer service is amazing.

Fácil y cómodo.

I worked with two different people on two different calls. Both of them were very competent. They communicated clearly and were very patient as they walked me step by step through what I needed to do to set up my account and to activate my eSIM card. They both had the technical expertise and the ability to communicate it in a simple and direct way… which I find quite rare these days. Thank you!

Just learned of Tello. As an American living abroad, joined Tello as a solution to Skype retiring to fulfill the need of receiving conformational sms from financial institutions. I had a question, called the 24/7 help desk. The representative was outstanding - kind and knowledgeable. Highly recommend. Thank you.

I have been using Tello service for a few years now and it has been wonderful. Our family has several lines and we love the highly customizable plans. We have also recently used the international roaming feature when a family member was in Vietnam and there were no problems. Today I needed to switch my line to a new phone and I asked a Tello rep for help. The rep was super prompt getting back to me and told me exactly what I needed to do. The transfer to the new phone was simple and smooth.

1. excellent customer service 2. knowledgable in all features and details 3. listens to customer needs and wants. I have been with 3 airlines customer service supervisor in my career, the management derserves praise for their training of they agents. well done tello

Tello is beyond amazing! I switched from one of the big guys 2.5 years ago, and haven’t looked back since. From flawless wireless service to exemplary customer service, Tello has been a five star experience from the beginning, and saved me more than $50 each month. I have absolutely no complaint other than I wish I’d found them sooner. Keep up the great work, Tello, and thank you guys so much.

Every time we call we get the most polite and curteous people. They do every thing they can to help up. The service is great.

Agent was very helpful. They have a an amazing array of plans for every price point!

Adrian was a great help to me over the phone and im 100% satisfied with the experience.

I have had service for two months now with Tello. I do appreciate the price and the service provided. When contacting their customer service they are efficient. Definitely a great alternative to big-cellular!

I got through to tech support super fast. Maurice was super knowledgeable, patient, and helpful. I have been very impressed with Tello in all aspects of the service.

Samuel was calm, professional, genial and on task to get our transfer from T-Mobile to Tello to be successful.

Everyone there has been so polite and willing to help me get my phone especially with the one I was gonna get being out of stock, they decided to give me an even newer phone. I am very impressed with the service I am receiving from Tello.

I love the ease of online tools and the price for a dumb phone plan (voice/txt only) is second to none

I was having trouble with my phone service provider after many attempts to solve the issues I came across Tello a cell phone service provider called Tello I decided to give it a try and I am so happy I did I have made calls with Tello and everyone of them have been crystal clear and not one dropped call. My daughter said when I called her that she could hear me much better than before I am really enjoying this cell phone service Give it a try I think you will be impressed

Tello is for those who want the most value for their money, but don't need all the glitz and glamour of the big wireless guys. The first thing you notice is how simple their website is simple (in a good way) and how all their base plans give you a great deal of flexibility and control. Their plans are simple (in a good way) and you can pick as big or small as you want. For once, I feel like I'm in control of my wireless plan and my budget!

This company has wonderful, understanding, patient customer service with very nice attitude. Everyone I have ever talked to have always been so nice and helpful. It is very much appreciated. I would like to say a special thank you to Luna Valencia for helping me today. She talked me through the whole process in setting up the account. She was patient, kind, understanding and helpful and most pleasant to deal with she never rushed me and just took her time while I got to where I needed to be. Tello is a very good company and wonderful employees and we appreciate them very much.

Excellent customer service. No waiting, quick, and efficient.

Hendrick was helpful and informative. He is a personable asset to customer service.

Samuel from customer service team was great in helping out my mother understand the payment on her account and update the card . Thank you

The customer service team is the best. I contacted by email. I thought I had to wait at least a day for the response. They provided information to help me fix the problem within one hour, however the first method did not work. Then I contacted them again and heard back from them within 22 min and it fixed my problem. Thank you so much. I will never change to other providers.

Excelente atención y excelente actitud, además de muy acertado en sus recomendaciones y la solución de mis problemas. Muchas gracias.

The ease of resolving the problem. The rep was able to navigate me through the issue i was having. She was patient, very refreshing. All my family numbers are with Tello

Dana was exceptionally clear in explaining the steps to resolve the issues I was having with moving my phone number from a dead iPhone to another iPhone.

Mr. Vass was professional and knowledgeable. He promptly assisted me and had my service working immediately. I highly recommend Tello to anyone looking for excellent quality and service.

solved the problem

Dana, I wanted to take a moment to sincerely thank you for the exceptional service you provided during my eSIM activation. Your patience, professionalism, and expertise made the process incredibly smooth and stress-free. Your dedication to ensuring that everything was set up correctly and your willingness to go the extra mile did not go unnoticed. It’s rare to come across such outstanding customer support, and I truly appreciate the effort you put in to assist me. Thank you once again for your kindness and efficiency. You’ve made a lasting positive impression, and I’m truly grateful!

I am new to Tello. I'm so pleased with their customer service.

Customer service is outstanding -- no menus to navigate on the phone -- you get connected to a human within half a minute. The representatives are knowledgeable and courteous. By far the best feature I like about Tello is the ability to customize plans to suit individual needs -- something you don't find with other cellular service providers. Plans are very affordable and one can switch plans at anytime. Their website is well-designed with a very informative help section and so is their mobile app. Another bonus is free calls to 60 countries. The network is decent -- I've had no issues so far. Among all the MVNOs, Tello easily stands head and shoulders above the rest for their economical and flexible plans, great customer service and reliable network. I'd have no hesitation in recommending Tello to family and friends.