Why customers love us:

Lucas is really kind and help me to fix problem! Thank you Tello! I will using tello forever

Best price around.

My experience with Tello was absolutely terrific because of the exceptional customer service I received from Franco. Being in my 80's, technology is very much a challenge. I need a relaxed, patient voice on the other end to walk me thru the maze of windows required. Franco was everything and more. He was so patient. calm, and savvy. Quite the professional the world needs more of. Kudos, thanks and blessings galore. Thank you Tello, thank you so much Franco for providing this level level of care and service. S.G.L.

Tello, has been the best experience my wife and I have had in the mobile industry. We purchased our first mobile phone 1995, many companies later Tello is best. With prices on everything rising overtime, I believe Tello is the lowest price we have ever paid and for service. Thank you

....The best phone service I ever had in my life!! .....Excellent quality, low cost service!! ....A very honest American based phone service! ......They are truly the best! ..Thank you to Tello!

Price and service!

My wonderful customer service agent helped me beautifully! He patient and kind and helped me through a very stressful situation.

This company had an affordable plan as a secondary phone for me to use for back up. It's only 10 dollars. I keep it in my car glove compartment.. I use it to call friend in spain. It does take a long time to connect but it still works well. Like the idea of free roaming now in Europe. Smart!!

Me and my wife have spent 3 days trying to port her number over to tello and my man Cameron was actually able to get it done. Fantastic customer service and a very personal experience. Made me and my wife feel welcome and heard. Give this man a raise!!!!

5 stars for Lucas - he was wonderful - very patient and professional HOWEVER Getting Customer Service was a -1 --- I have had Tello as a backup line for about 4 years - haven't needed to talk to anyone recently but trying to get a live person was ridiculous - there is an Ai chat which doesn't understand the issue - I finally got a phone number but when I called it told me that" no onei s available to answer your call - please email us the problem!!!" Email the problem??? I wrote a very strong email and got an email back that evening that "someone would call the following day between 4-4:30." Seriously??? THAT is the worst customer service ever. BUT I did get the call back during the time period and Lucas was understanding...unfortunately if I can't talk to someone unless I email and wait 24 hours for them to call me back at THEIR appointed time, that is ridiculous and I will probably drop the service

Customer service rep was patient, knowledgeable, and solved the issue.

great coverage and a very great price.

Mauricio was professional, kind and patient looking up information about my phone and advising me about the best way to use SIM cards when traveling.

I went to Tello for their pricing BUT I stay with Tello and recommend them because of their Customer Service.

Hi reference this number 19241954 Tello and this Gal who help me, Rossio. I wanted to sign up my wife with Tello.com and let her enjoy the ease of operations and all of the low cost of service as I am doing. My request to customer service was complicated so I spoke with Rossio for assistance. She helped me set my wife up with Tello service, got her an exchange number local to our new address, and even got both of us $10.00 Tello dollars for the referral. When you find a internet company that has patience to step someone through the entire setup process with new phone, phone plan, Esim setup and local area code then don't look any place else cause you have found the right company to work with. Tello.com is a phone carrier that is simple and inexpensive. Thanks for your help.

Natalia, my customer service agent was calm and professional. She walked me through the steps that finally activated my phone service. I left the country for 3.5 months with no solution to my service problem. Then, on the day of my return my service was working, thanks to Natalia. Great job! Give her a raise!

Seamless purchase of more data. Straightforward process

Simply a caring, responsible attitude that is very comforting. I do believe the person's name is Mirvia.

great prices. great customer service. Good product. good we site

all good Esim can be activated only while being in USA

lucas helped me tremendously. thought i deleted e sim. he got me on correct settings assured me all correct. thank yoy

A retired mobile telecom exec, I am more than thrilled to recommend Tello, a straight-shooter company providing seamless-quality mobile services at excellent prices. They seem to have found the sweet-spot trade-offs in services packaging flexibility for customers, and a supportable business model. So impressed, Tello - I'm a fan! Conquer the world!

Rossio was a tremendous help. She was informative, helpful , patient and professional. I have really enjoyed being a Tello customer. Their customer much better than other big companies I’ve used in the past.

The CS rep was extremely knowledgeable, easy to communicate with, and was very calm. I really appreciated her help.

Very helpful

I’ve been with large cellular companies all my life and with my recent decision to travel and after reviewing international calling plans I decided to roll the dice and try Tello. I have been very pleased with the coverage and especially the very reasonably priced offered plans. I have reached out to customer service and response was fast and informative. Very easy to switch and service is dependable. Thanks Tello!

I travel internationally and love that I can adjust my plan and save money with excellent service world wide.

Great Value

It simply works

Very simple to change plans

Tello mobile is a great service with fantastic prices. We pay a fraction of what we would pay at a large company and rarely have issues with service. Customer service experiences have been good as well. Highly recommend.

When TMobile shafted me (cancelled my number so I couldn’t take it with me to another company), I picked Tello randomly out of a list for seniors. It has been great! No problems, no drama, no frustration, no price raises. Just $25/month, billed automatically, for unlimited everything. I’m a very satisfied customer!

Cheap-as-chips solution for keeping your mobile number abroad. Only caveat: you have to switch to Tello while you're in the USA. And there's no international plan (that is, you can't use cellular networks outside of the US). Otherwise, highly recommend. Thank you!

The representative was amazingly patient with me and very knowledgeable in solving my problem.

I want to give a special thank you to Ramiro from Tello Support for the outstanding help he provided me over the phone. Ramiro was extremely patient, kind, gentle, and professional. He took the time to explain the different plans clearly and really listened to my needs. He went above and beyond to help me find the right option and make sure everything was accommodated properly. It is rare to receive this level of customer service these days. I truly appreciate Ramiro’s patience, knowledge, and willingness to help. He is a great representative of Tello, and I hope his excellent work is recognized and appreciated. Thank you, Ramiro, for making the whole experience so easy and pleasant!

First of all Misty was very pleasant and never complained or suggested that she was impatient with an old man that doesn't always understand what is going on. Second she was very precise in what she told me to do. Third she was efficient and persistent and got the job done. You are lucky to have an associate like that.

pretty good

Really very quick and great response on my requirement.

I really like Tello because of the reliable service and the very reasonable monthly price.

Very good listener helping me...ld never made payments this way before...(or not for years). He was reassuring and patient!

As a senior with hearing loss, I hardly use the phone. But a few years ago, the apartment complex I am living in changed their laundry system to require cell phone to pay for the laundry. I did not want to subscribe to mobile phone services that require a hefty sum each month. My son gave me his old phone, and hooked it up with Tello. Never heard of Tello, but my son found this service that is so economical, so perfect for my budget. I am now using this phone more often, talking with others, and learning to text also, with one finger typing. I never have any problems with Tello. Was always able to connect. And the monthly price is just so fantastic, less than $12/mo, can't beat the price. Thank you Tello, Mary

I signed up two months ago and I like it very much. I'm not a very tech-savvy guy, but I got through the set-up process with little difficulty. I haven't had to contact customer service for anything yet, so I can't comment about that. But, the price is great and I would recommend this company. So far, so good.

Wow a super support live person.... Thanks for NOT Having any totally worth-less AI pretended support!

good company

Trouble free phone starting at $7 per month. there's nothing better!

$5 a month cheaper than Mint and I can just pay monthly! No quarterly payments for each line! No problems with service at all. I can't see why I would ever switch. I don't use much data and even if you do, the plans are very reasonanble. A++

Carls Was excellent. Efficient, polite and effective. We were successful in getting things working

I won't go into the actual details but let's just say I left alot more happier than when I came in and to be able to say that my sole issue wasn't against tello and would have stayed if I hadn't canceled before calling you all back looking forward to coming back had great laughter and a warm welcome with the problem being solved and left with a smile

good service, fair price, no hassles, no harrassment

The very dear person who helped me was so patient and understanding for starters and was able to get me through all the things I was disadvantaged of due to my shortcomings as it were. I am so glad because I have been with your company since 2021 and it has been very good, thank you.

Easy and straightforward

Service is good or better than most telephone companies.

Excellent company, great customer service, very attractive pricing, and no problems with cell phone service.

I travel frequently internationally and my husband got this service for me to keep in touch when I am in the US, and when am roaming and on WhatsApp. From the date of enrollment, the service has been reliable between countries and I am readily updated via email. Overall my experience with Tello has been easy, efficient and reliable. Thank you.

very kind and patient Tello rep helped me with all my concerns and questions, made me more glad than ever to have this service. Tello should do whatever it takes to keep her on the team!

I always have service.

Helpful and know their stuff. Excellent customer service and always available. Highly recommend!

Customer was outstanding when I needed assistance setting up a new phone.

Great customer service!

I’ve been with Tello for many years. As someone who is not constantly on their phone, I appreciate the custom plan options at very reasonable prices. On the rare times that I have needed customer service, they were very helpful.

The price and the service and the quality of data is unbelievable. You are a hidden gem

very good！！

Mauricio was fantastic. He served me with endless patience and kindness beyond measure. That kind of service from his part is rare. I do appreciate it very much. Bless his heart.

Mauricio was polite and very patient. He worked hard to find a solution to my problem.

Unlimited data usage at reasonable cost

Just now I created my account, and my wife changed her line to me. This is the first time we handle it, Diana give us great help. She is very patient and explain the detailed process, which makes our process smooth and success. Many thanks.

Diana was so patient, so helpful. She helped me navigate the website step by step. There were some confusions at my end. She patiently helped me start over again. She is just wonderful! I appreciated her great service and kindness a lot!

Tello makes it very easy to order what you need and want, plus, a great phone service.

I can’t tell you enough how impressed I am with your customer service team. Or your support team.! Each and everyone is so pleasant, friendly, knowledgeable and skillful. They never show frustration over my accent or explanation. They were very patient and tried different approaches until the problem is resolved.

reliable,inexpensive

Tello provides good phone services with low cost. The website interface is very easy to navigate and to make changes to the service plan as needed

Great Coverage and best value for money

we shopped around, and tello is the BEST, not only in prices but also in customer service.

Lucas was patient and did a troubleshoot then walked me through the steps to fix my issue. Thank you Lucas!

I needed to adjust my plan - specifically, extending my existing plan by a couple of days so it would align with my travel dates. I only needed the boosted plan for one month, but my current billing cycle fell one day short of covering the day I needed it most: my taxi and airport journey. My original plan was to cancel and then reinstate with a new plan a few days later. Before doing that, I wanted to make sure this process wouldn't cause any long-term harm to my number, so I explained my intent and needs to the agent. They came back with a much better solution: agreeing to extend my current plan by a few extra days, free of charge, so I could manually select my own plan within the period I needed. This was excellent customer service. In fact, every time I've called, I've been very happy with the support I've received.

Covered very good. Anywhere. Thanks.

Good, dependable service

Diana is the rep that made my experience more than wonderful. I was shocked at how quickly she resolved my issue and i felt that her major concern was my issue being resolved. Diana was very friendly and professional and represented Tello very well! Because of the awesome impression Diana left me I will certainly consider doing business with Tello in the near future!!! Thanks again Diana!!!!

After decades with the 'name' providers I found Tello. I'm older, not tech savvy at all, so I worried about signing up online and with an eSIM. It didn't work with another company I'd tried but it was all smooth with Tello. In four years I've had one problem that was solved right away with one phone call. It's all been smooth with no service problems and the price can't be beat. When I travel I bump up my plan and drop it back down when I get home, no problems, no billing questions. Tello is my communications home and I can't see any reason to ever change it.

Excelente servicio! Me ayudaron a resolver mi problema. Fue rapido y eficiente.

Customer service agents are available 24 hours a day seven days a week. We are very knowledgeable and helpful and all the extra Miles to assist me with any questions or needs. I highly recommend cello.com for cell phone service! Why pay big bucks for other carriers who are difficult to get a hold of and the service is not any better!

Tello is Great 👍👍👍👍👍 100%

The service is excellent for the price and the variety of plan options available.

Satisfied with tello in home& abroad.

Acceptable coverage for price paid. Great if you use phone service via wi-fi as opposed to mobile data. Satisfied customer.

I get the service I need at a good rate.

Super great experience so far. The customer service assistance has been above my expectations. The phone service works nicely. I have no issues no negative whatsoever.

easy to understand menus

I switched to Tello from AT&T nearly 2 years ago now and it's the best. I have service everywhere and the price can't be beat.

I moved my whole family’s service from Tracfone (Verizon) to Tello and had no problems or delays at all. For my particular area, the service is so much better! The price is better as well. After Verizon took over Tracfone, it was one problem after another. I had been with them for over 20 years. After many frustrations with them, I decided to give Tello a try after seeing all the great reviews and great plans. So far I have been so pleased. Hope everything continues to go smoothly!

Great rates and no problems at all.

The service agent Belen was very helpful and polite. She listen to my problem and helped me far more than others would. It is a pleasure to have a company with this type of customer service when you compare it to others there is simply no comparison. What a great service and wonderful; Belen person. Thank you.

Unlike so many companies that have taken advantage of inflation to raise their prices, Tello has kept prices low without sacrificing service.

Good and cheap service, the only problem I have is that it's a change every 30 days instead of once a month and that causes the payment date to shift.

i don't know whynyou are asking this but i do like Tello

Best Line with cheap price

costs less than anyone else and is more reliable than big-name companies I've used in the past.

Agent quickly understood my question, and stayed with me and walked me through the steps to accomplish my goal for my Tello account. Thanks!

They continue to upgrade without any extra fees. The price you pay never changes unless you want to upgrade. I would highly recommend this cell phone business. Thank you for your service.

They have been so easy to use and ridiculously inexpensive!