Why customers love us:

she was very helpful and kind assisting me with my mobile number problems.

It works great as a back-up phone, that I use when I travel. The connection is also strong in my local area at home. Super value - I'm very happy with the service

NEVER HAVE HAD A OROBLEM.

Very easy to set up and use

Rossio Helped me get my refund back quickly and securely. Wasn’t too much back-and-forth and she made it very seamless.

Tello is very affordable and extremely reliable. I recommend it to everyone!

Perfect for those who want a US number while living abroad. You can get the cheapest plan and have a number to receive your OTPs. You can also call any US numbers while abroad as long as you got wifi. And then when you’re back in the US you just add GB for data and pay as you go.

Laura L. is a consummate professional, is very thorough, offered excellent customer service from beginning to end, and was unbelievably patient in walking me thru every step and answering every question knowledgeably.

Had some questions about activating eSIM on the 2nd phone I placed the order for. Mirvia, my Tello rep, was exceedingly kind and patient in walking me through this activation. This was one of the best customer services I’ve experienced. Totally recommend Tello. And Mirvia!

This was my first time using Tello, and frankly, I was not sure of what to expect, but after speaking with Olivia, I was relieved. Olivia was exceptionally helpful, and does her job well. She guided us to transfer both our phones and even sent us an email to assist with the final process, as I had accidentally disconnected our call. Olivia was very patient with our questions and clarified all our confusions. The entire process was done with excellence and professionalism, we couldn’t appreciate her and her services more…. Please give Olivia the highest recognition there is, for her service excellence demeanor! Thank you kindly Olivia for your kindness, professionalism and dedication. This is what I call SERVICE EXCELLENCE! Gracias!

the service was great.

Good Service

I had an excellent experience with the Tello customer service. I was able to speak with a customer service representative- a real person, not an AI- immediately. The representative was kind and respectful, knowledgeable, and was helpful in responding to the question I asked of him before ending the call, "what do I possibly not know to ask that it would be helpful to ask regarding using your phone service?" He walked me through several features that I would not have known to ask about. I am a very happy customer! THANK YOU Cameron and thank you Tello!!! Please continue to offer service like this and you will have me as a customer for life!

I never had an issue with their services. Tello delivered what was promissed.

Service is dependable and user friendly. Great value and I would recommend the service to anyone.

The representative was knowledgeable, fast to respond to questions and pleasant to talk with. Who could ask for anything more! Graet job!

Great company that I use for a U.S.-based SIM while abroad...I could even set it up abroad using e-sim which was so helpful. Then I just switched from AT&T to Tello for my U.S. SIM in the U.S. It is working great so far and I'm saving $10 a month! :)

Spoke with Tello customer service rep Diana regarding setting up my phone for international roaming for an upcoming vacation. Diana was very patient, going thru everything step by step so it was easy to understand and she answered all my questions providing additional details that she felt might be important.

Using it for over a year. Happy with quality and services.

The comment I have about is as a new customer. I was with another carrier for quite a few years and I was having problems getting to buy SIM cards from them. Their system would not OK my credit cards and this went on for hours on the phone and I tried to resolve it with no luck no help and I gave up and went over to tell. I am a senior so I had a few problems getting my number sent in. You know I think they call ported in and the operator Maria Mariva I think it is she was absolutely great when she straightened out the problems I was having and I couldn’t be more happy and my whole family will be switching to tell. Thank you, Ron.

Mobile service is reasonably priced and works fine.

Never had a problem, support for installing is great. Rates are very good, connection and speed are also good. I live in the uk, I can park my number for $3 per month when back home and immediately increase my requirements when visiting.

I is great , easy to set up and great for roaming.

The lady was able to walk me thru all of it from taking back battery and SIM card. She knows her stuff I got my phone number she called and now all is good. Great lightweight phone for seniors. And so easy to do set it up and make calls. Thanks Tello for a simple solution. to all the cell phone plans out there. My agent was so kind and professional and knew her phones

Johyse was very patient with me walking me through what I needed to do to activate a different phone. She was very pleasant and understanding of my limited technical ability.

Customer service when we have a problem with our phone, billing or need technical support. Tello seem to do well in these areas. I live in a highly populated Florida ciylty. I traveled to rural Tennessee and tested the basic services and was very satisfied with the tesults on my tello phone. Thank you Tello

The Best cell company...

The attention 1000 of 1000 Diana was wonderful.

cofiable, seguro, formidable!!!

Since 2022 Tello has provided me with blanket coverage, ease of use and low cost.

Economical cell plans!! Cell coverage has greatly improved with time. Keep up the good work!

Low cost option for expats. Excellent customer service… I highly recommend

Precise and fast response to my request!

Muy atenta y muy profesional, la recomiendo con 5 Estrellas.

I am entirely happy with Tello as a service provider. It gives me what I need, it performs well, and at a good price. What’s not to love? Furthermore, every time I have called customer service, the person who helped me was outstanding. The very definition of customer service. Whenever the subject has come up in conversation I always tell people about Tello and recommend it.

谢谢你们方便快捷的服务。但如果你们25元的套餐流量能给我们更多一些就好。

The best telephone service money can buy. I've had Tello Mobile for years and I've had no issues whatsoever. Highly Recommended.

I paired up with Tello about 5 years ago, and it was just as good back then as it is today in terms of value. You really can't beat $25 bucks a month for unlimited talk/text AND data. They have only gotten more generous as the years have passed - firstly by offering an upgraded 35gb of data replacing the old cap of 25gb. Then, they allowed for loyal customers to have rollover data. It's super and fulfills the need for above average usage without having to worry about being throttled too soon before your plan expires. In addition, when I just recently reached out to them about a phone line that I neglected to cancel myself, I sent them a message asking for a refund, explaining my situation for having ordered a new phone - they promptly responded and were sympathetic to my situation, giving me a refund without further questioning. It made my day to know that the staff behind the desks were not looking to nitpick or look for nuanced ways to undercut my problem. They immediately granted my refund request. It made me even more fond of the service and the company. I have never had issues with connection in my area of TN. Very grateful for the service.

Belen was extremely patient and very helpful. She stayed on the phone to answer all our questions.

While I have been extremely pleased by the patience and helpfulness of everyone involved with the problems with starting my service (due to Verizon) Lucas has just successfully helped my set up our service. As I had set everything up before leaving the US doing this from overseas was complicated but Lucas patienly helped me navigate the entire process. We now have fully working phones with Tello. Bravo! and so many thanks to Lucas.

Tello is a great ph.co. fair prices, excellent service & great customer service! Live advisor every time.

Tello = Clarity. So unusual these days. The Tello website and the Tello agents give you the basic information you need, no "bait and switch" deals, no fancy tech talk, and are genuinely personal and friendly. It is simplicity and not hype, and importantly, it is very affordable.

The customer support was very helpful. Because I was traveling, i didnt have all the information readily available to prove who I am. She was very patient and provided me several alternative ways to prove myself. She was able to fix my problem. Thank you!

Tello is hands down the way to go. Great price and great service. Thank You

It is reliable,trustworthy towards the costumer services and to their entire SATISFACTION. Thank you TELLO TEAM N FAMILY💕🙏❤️

Great experience, easy instructions, prompt delivery...

Used Tello for 3.years now after moving from Mint. Added another family member and will add more. No complaints, very happy

Incredible affordable and reliable phone plan. I've been using the $10/month 2 gigs of data plan for the last 3 years, since I don't have trouble using data sparingly. Especially when I compare my phone bill with my friends and family, I realize just how much I've been saving. Thank you, Tello!

Employees are knowlegable and experienced. Very helpful

Cheap and yet reliable service provider

I would have given 6 out of 5 because the service is sooo good ?

I took too long, to join the team! Happy to be here now!

Efficient communication Easy Access

Everything is so straightforward, easy, and affordable! I love Tello.

Affordable price great customer service and always someone to talk to whenever you have on issues I would recommend my and family to use tello

Inexpensive, support when needed and it works. My son gets reception when Verizon doesn't. We tweaked our service choices to just the right price. That's an improvement.

Very reasonable phone plans. Great service.

I was having issues transferring my number to Tello from Mint. I contacted Tello and spoke with S'aalliyha. Not only did she help me find the cause of the issue, she went above and beyond by remaining on the phone as I resubmitted the request. Her knowledge, professionalism, and friendly nature shone brightly. In a time where customer service seems to be lacking, S'aalliyha's attention to detail, understanding, and commitment to proving excellent service were rerefreshing. Tello is fortunate to have such an amazing employee. Thank you, S'aalliyha!

Great plans, easy to use, works great. Would recommend!

I’ve used Tello for my kids for about year. I am very pleased the service and cost.

Lucas was excellent! Help me all the way. Great customer service and support. Thanks Lucas for all your help

I just setup my wifes phone from ATT. It was a little complex, so I called 611. The customer service rep was great, as usual, for this service. Both my lines are now on Tello. I wish I knew about this earlier. I will say that the customer service on Tello is one of the best I have ever had. They all are knowledgeable, friendly, patient, and will do whatever they can to resolve the issue.

reasonable a d good service

Good service

Cause this young man did a supreme job with me new plan,change my old plan I am a 80 years old PTSD surviver from nasty war as all are my English its mixed with many idioms and Fabio with patience and laugh helped me throughout saying that all will be OK I really never got one costumer service like Fabio worst in USA is Amazon they are rude hung up etc but Tello its a great company with superbs employed thank you Fabio. Rui da Luz Fall River.Ma Blue blue impire

Tello customer service took care of all my phone service needs!

Tello is my favorite

Diana immediately understood what I needed and walked me through all the steps until it was done. I have had to use Tello's customer service a few times over the years I have used Tello and have always had a great experience. It is nice to be able to talk to a real person when I need to. Thanks, Tello!

Quick and proffesional to handle things and my concern...

Just works :)

Great deal!

Very affordable and customizable plans upon needs.

they walked me through a setup problem with my phone. very helpful service center

25 bucks a month is Second lowest monthy rate to Mint. Pay the whole year up front with Mint and it's 15 a month for the whole year. I still pay 25 with Tello though

Great customer service from Lucas. Guided me perfectly through eSIM setup. Thanks!

Customer service was awesome!! They are available 24/7. Never had a problem with my service either.

Service representative stayed online while I went to site to port my number and then I restarted my phone lost connection cos port went thru successfully from Att was with them 4-5 days unbelievable issues voicemail receiving calls data was lagging went there corporate store then thought was fixed lol I ended up with added charge of 16$ for phone protection I own my phones no whistles or bells I buy outright no carrier locks or anything then try2 get charges dropped then a charge for activation 35$ and bundle fee well someone put me to wiser and I had acct w tello and I came back thanks to great representative helped patiently for successfully ported over thank you wish I remembered your name id of included it here

Inexpensive, good service.

I've had no issues with them so far, contacted them for stuff I was confused about or something I didn't know how to do and they were really helpful and resolved it quick without problems. I don't use the Tello app for calling besides checking on my account with payments, etc. Because sometimes the call would randomly hangup, so I just use my default call app. But other than that, my experience with them been good.

Inexpensive and flexible plans. If the temporary promotion of free roaming in Europe becomes the standard, it will be 5 stars. I'd Aldo love the option to schedule a change of plans without having to set an alarm for the last day of the previous one or lose a month's balance.

Rafael answered on the 3rd ring and was immediately friendly, kind and confidently helpful. Throughout the call he was aware of and responded to our needs and made us very happy. I highly recommend Tello and especially Rafael!

la atención fue muy buena por parte del agente a cargo

Diana is a great customer service person, very patient and has great soft calming voice. Give her a Raise!

Mauricio Torrez, He is a very professional and calm person , he was able to solve my problem and took care of both phones service, and able transfer my number to my new phone. Thanks

I am not one who uses any phone very much. Most of my usage is for texting. That's why I like Tello. While all the others claim to be a great value, none of them can beat the $9 a month, (plus taxes), I pay for unlimited calls and text. I get one gig of data, too, but it's generally enough for me. I also get free roaming to Canada, Mexico, and Europe! This phone service is actually way cheaper than my landline was, and I couldn't receive texts, or take pictures with my landline.

Jasmine made the experience the positive thing that it was. Technology can be a scary and frustrating experience for some seniors. She was exactly what I needed. She was determined to find a solution and did so professionally, respectfully, patiently, positively, and kindly. She was truly AMAZING!

Great coverage and very easy to port my number to Tello. I did the whole switch entirely online and have unlimited everything for excellent price. The data is fast and the calls are very clear. Very happy with Tello.

No fuss. Easy to get help.

Tello allows me to have a low-cost cellphone for my partner, who absolutely hates cell phones. We have never had a problem, and our low cost plan serves all of our needs.

I am writing to share my feedback regarding the assistance I received during my call with ARWEN.. She was very very patient and spent a great deal of time on my service request. It was obvious that she is very knowledgeable about these details as she very professionally worked on a number of possibilities to resolve my service issue, which she did. She was also quite patient with my requests to repeat information she was verbalizing to me because the phone I called in on is rather old and the speaker sound quality not the best. As a result of her efforts, I am now once again to use my phone to make calls using my TELLO service about which I am very grateful. Thank you so much. I wish you the best in your position with TELLO and hope you will receive promotions and/or positive salary adjustments in the future because you certainly do deserve them.

Easy to use. Friendly APP. Good price!!!

After all these years not one failure in service. Thank you.

TELLO is a great mobile phone company. They have the best rates for mobile services. They have great prices on phones, new & refurbished units. I think they're the best.

Tello has given me A+ service 100% of the time

I was on phone with Sam and she helped through the issues with my account. She was friendly, cooperative and very knowledgeable. She help solved the issues I had been having since signing up with Tello. Ken Sommer

Tello is affordable and works well in my area. I am in the LA area and use this line as my backup, and it's never given me any trouble. It's affordable and works well with my iPhone.

It was so easy to find the item I wanted and make sure it fitted my needs. Thank you.

I've been frustrated with using the international calling feature while in Europe. Rossio was very patient, gave clear instructions and did not seem at all annoyed with my repeated questions. Thank you, Rossio.

I had spoken to one operator for about an hour and we could not get the phone working on the Tello network. So, I gave it rest for a couple of hours. I went ahead and factory reset the phone and had just a bear bones system on the phone. Then, I called back and was talking to Arwen. She was so helpful! She guided me through deleting the old eSim and setting up the new one. So, within about 20 minutes, we had the phone up and running and working great on calls and texts. You have a gem in Arwen. She was very kind and patient through the whole process of getting everything working correctly! I did not get the name of the first person I talked to. However, I have to say that she was very good and knowledgeable, and was also very nice and patient, so give her kudos too! Together, they both helped me to get everything up and running!

I am customer 803-467-7451 Fabio the first customer service agent did a great job while trying to assess the problem with the newtwork. He knew exactly what was wrong with the network in relation to the phone and gave me the right steps to follow and make the newtwork Tello show up on my phone again.Most importantly, because I was waiting for a phone call interview. Can you understand how frustrated must be for someone to have a phone interview and your phone and provider that has never gave you any issues before, now the day of your interview your phone is not working? Can anyone understand that? So, I can only praise Fabio your agent for saving the day but, for knowing exactly what the problem with network was and not my phone. Thank you Fabio and keep up with the amazing knowledge and for your great customer service.