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Why customers love us:

tello.com has been called “the best thing since sliced bread”
& we have more than 7,000 reviews from our customers,
who appreciate us for:
  • Amazing customer service
  • Easily customizable plans
  • Pure freedom
  • Big savings
  • Reliable service

See what our customers have to say:

Excellent
 	4.5 out of 5 ★
4.6 out of 5 based on 7091 reviews
 	5 out of 5 ★
MIKE
February 23
MS OLIVIA SUAREZ FOR PRESIDENT!!
MS OLIVIA SUAREZ WHO HAD HELPED ME WHEN I OPENED THE ACCOUNT WITH YOU MONTHS AGO, AGAIN CAME THRU WITH "FLYING COLORS"!!! THIS TIME THE PROBLEM IS RESETTING MY TEXT PROBLEM WITH MY GOOGLE PIXEL. SHE IS THE GREATEST!!, SHE'S VERY KNOWLEADGEABLE AND SMOOTH! I WISH I COULD FIND AN AUTO MECHANIC LIKE OLIVIA, SHE'S AWESOME!! OLIVIA SHOULD BE ONE OF THE BEST IN CUST SERVICE AT TELLO IF NOT THE BEST. MANY THANKS OLIVIA, OLIVIA FOR PRESIDENT!! SINCERELY, MIKE-SANTOS T HOLLIDAY 509-370-1997
 	4 out of 5 ★
Kenneth Fisher
February 23
Beware of getting replacement sim card!
I had a problem with tello. I ordered a gsm sim card to replace the cdma card hah. went through all the activation process. Seamed fine till i tried making a call then i get message saying i need to buy minutes/data. I already had an active plan. After 3 calls and 12 hrs later they finally took care of it. Was on the brink of canceling service.
 	5 out of 5 ★
Luminattix Esquire
February 22
Thank you for your help Veronic from Tello A+…
Thank you for your help technical acumen professionalism and ability to understand my situation. I had previously activated a phone with another tello account and needed to activate the same phone with a new sim. Veronica knew exactly what to do to remove it from my old account and how long to wait before it will be completed. I called right before on Feb 22, 2021 at around 9:08am EST and spoke to yousef and he was rude and gave me such a problem listening to what I needed to do. He was bent on updating the phone software which was ridiculous since the old account is working. I tried to tell him he was wrong and it frustrated him and he was soooo sure of himself. He should be fired honestly. Retraining him wont do any difference his superiority complex and rude attitude wont go away or change. Update: my new sim took two days to activate due to a so called glitch. Your support crew is slow at handling the cases and most of them do not have good customer service skills. They need to be trained more. Use the philipines or Peruvian people for that they are smart patient and nice. Took 4 calls and 2 days to resolve. I hope you fired yousef already and look into all your calls and issues.
 	5 out of 5 ★
Eric
February 20
Mihail was great!
Mihail was great!
 	5 out of 5 ★
Henry
February 17
JUAN at customer service is SUPER..
JUAN at customer service is SUPER... went overboard in trying to solve my problems porting a new activation. Very impressed at how fast it was to get connected and speak to him... got him twice...Lucky me
 	5 out of 5 ★
Richard
February 17
Super service
Super service. Six months without a problem. Very flexible rate and usage plans. I was not happy that my ancient phone was being forced out due to a Tello system upgrade but very pleased that a relatively inexpensive and serious upgrade to a new smart phone was available through the Tello site. It arrived fully functional and I had no problems transitioning to the new phone. Customer service was immediate and spot on when I could not figure out how to format the optional SD card I bought at my local store. I am a big fan and have been telling my friends.
 	5 out of 5 ★
Kevin
February 17
perfect setup for me.
perfect setup for me.. reliable too.
 	5 out of 5 ★
Almasood Qureshi
February 16
Very good service
Very good service
 	5 out of 5 ★
Manny Fresh
February 15
If I can give them 10 stars I would!!
Every single time that I have to call these people, they are on it like white on rice! I mean the level of customer service alone makes having these affordable plans worth it!!! I've had many cheap plans before and it always seemed like I'm either bothering them, or I'm teaching them something about their own features or service. I'm grateful and you have a forever customer now that you've teamed up with t-mobile!
 	5 out of 5 ★
Nancy
February 11
Excellent customer service by Veronica
Excellent customer service by Veronica
 	5 out of 5 ★
Beverly Johnston
February 10
Excellent customer service
I had multiple issues that were preventing me from purchasing a phone. This employee very patiently and efficiently helped me resolve them all. He was calm, pleasant and courteous at all times.
 	5 out of 5 ★
Kenneth
February 10
Very helpful in regards to the port…
Very helpful in regards to the port process. I learned that porting in/out does not require SIM release from any service.
 	5 out of 5 ★
Aaron
February 9
Great value
Great value, dependable service
 	5 out of 5 ★
KURT
February 5
OUTSTANDING SERVICE!
Tello provided me expert & fast personal service. I had to call Customer Service a few times with minor technical questions about the cell service itself and a small amount of confusion I encountered with my *new phone's menu functions. Customer service picked up my call quickly (*every time) with a courteous, helpful, and knowledgeable rep. This was a "refreshing" experience after several years of AT&T's otherwise *terrible customer service! THANK YOU!
 	5 out of 5 ★
Alice McCaffrey
February 5
Solved problem that we called about
While we are still having trouble getting the SIM card to work because the phone is missing the tray, the rep help us to do what we called to get help with. That help let us know that if we need more help, we can call back.
 	5 out of 5 ★
Kerry
February 5
This has been a very quick and painless…
This has been a very quick and painless way to save money with great service !
 	4 out of 5 ★
kay savnik
February 2
The only fault that I find in Tello…
The only fault that I find in Tello service is that I am not billed on the same day of every month. I live on a fixed income and do not always have the funds available on the due date. Tello bills every 30 days.
 	5 out of 5 ★
Leo Saliba
February 2
Excellent service and prices.
Excellent service and prices.
 	5 out of 5 ★
joe k.
February 2
No problems to report
No problems to report, it is all good.
 	5 out of 5 ★
Sharon Ihde
February 2
Switched over at the recommendation of…
Switched over at the recommendation of our son. No problems with service. Seems the same as when we had Sprint and it is much cheaper.
It’s time to be happy with your wireless service!
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