Why customers love us:

Easy and fast top-up!

Good line and very cheap

Dana is great! incredible service. Great communication skill and very knowledgeable. Thank you Dana.

Tello is no time to wait when it's subject supporting customers. As soon as you address the issue, you have an answer right away. When I told them about the problem, I thought that it will take the support team two or three days, I was wrong. Tello got back to me with a solution and everything is good to go. This is beyond my expectations. Highly recommended with five stars.

Easy to complete my transaction, great price.

I travel back and forward to America a lot and it is great to be able to park the number while I am away

The Tello service is mostly great. Recently it took just 15-20 minutes to port 3 phone numbers from my previous provider. On the negative side, it was VERY confusing when I was adding 2 new lines to the existing Tello account. The search on the website provided only one link to address this, but there was wrong information there. I was able to find the right way by googling, and the info was in the blog on the Reddit website.

Fair pricing great services.

Employee was very helpful in telling us how to take out our SIM card and to get our ported number started. Was so very patient.

Answered my call on a Sunday and quickly and efficiently solved my issues, with a friendly tone. Glad I switched from Verizon after 25 years!

Thank you, Cecilia A.! You were very helpful and great at explaining everything we needed.

Signal is better and I can use it back to my home country

Tello offers great service. We've never experienced any slowness or coverage issues, even though we did with the provider they lease towers from. And the price can't be beat!

Great service. Works everywhere in my experience.

Super flexible plans and excellent value for good service. The price you can't beat!

I love being able to talk with someone and your prices.😁

Tello has been an excellent provider for me and other family members. I’ve never had a problem with Tello,

I was changing my plan in order to have my current data and minutes roll over to the next month. I wish this rollover was automatic and I didn't have to remember every month to do this manually in order to keep the amount of unused data and minutes I paid for.

Excellent service provided by Tello

I got my plan changed very easy, no hassel at all.

Nelson Rivadineira was so kind

I ve been using tello plans for a year now, overall I think they do pretty well, they offer flexibility in their talk/text/data plans, this adjusts perfect in times of inflation and economic uncertainties. The customers who use a lot of data might encounter some issues on their plans, but moderation and wisely used their plans are fair and customer service is excellent.

Great customer care service and reasonable prices.

Great customer service; price that is the most affordable for me. I have problems with the service in the mountains, but other companies have it, too. I would recommend Tello

As a customer for the past three years, I can’t even calculate how much I’ve saved. Thanks Tello!

I had to call many times about my password and to change my account information everyone l spoke to was pleasant and very helpful

Good service great price unlimited plan data last pretty much until the renewal date no issues thus far

I tried to install esim and encountered with many problems in doing so. But every time I wrote to the customer services, I received a reply in no time. Every reply contained very comprehensive instructions and was very helpful. Unfortunately I was not successful in installing it and had to order a sim card which I am still waiting for to arrive. I am confident in installing it with the instructions given to me. Thank you I would appreciate it if you didn't publish my name.

I love the service

The customer service representative was very helpful in resolving my issue. She was friendly, knowledgeable and professional, and I am very satisfied with Tello as my cell phone carrier.

Es fácil de conseguir una línea sin contrato para los que recién llegamos a vivir a este país y necesitamos una vía de comunicación

customer service is very helpful and easy to interact with. I was chatting from outside of the country but everything went so smoothly. I am impressed!

Dana was above and beyond outstanding. Very patient with my ignorance, she has a great demeanor and super super polite and patient

Whatever I email support for, and sometimes navigate through pre-canned messages, I always in the end get specific help for any issues I have. Tello support is far and away better than any major or any other cellular company. At 65 yrs old I have literally dealt with most of them

The representative was knowledgeable, professional and patient.

Great customer service. Reception is stable.

Excellent service

Great Customer Service whenever I need them.

It`s all good thank you !

Amazing company and customer service - I had an issue with my SIM card and they helped me quickly and very efficiently- I am impressed by their professionalism. In the past I had questions and they always been very good to answer within less than an hour. Thanks Tello team for your service

This is a great company for the following reasons: Fantastic support - somebody always answers your call within minutes and always has an answer. It was a snap to port our number from T-Mobile. It's done on their website and the port is implemented in seconds. It's easy to use an eSIM and a physical SIM for another phone arrived in two days. Prices are excellent. Unlimited text and data is $25 with the only add-on being sales tax. It doesn't even pay to get a limited plan since it's only a dollar two or less.

Fits my needs and customer service is good.

While the online support for additional family line on my account was SUPERB, I was disappointed completely by total lack of live agent call back support. Earlier I used to always have a customer support agent on phone to smartly resolve my issues. I am sure a LOT OF YOUR CUSTOMERS are expecting improvement in your live agent support.

Excellent experience!

The price is great!

absolutely the BEST service and price!

Nichole was very helpful.

I'm not the sharpest tool in the shed. There were a few questions I had for my new account and I contacted the Tello Help/Support team. They were very helpful, patient and courteous in guiding through the short process of giving me good answers and fixing my issue which was my mistake. Telling others about Tello is a pleasure and I'm helping my friends and family.

Simple, follow instructions and BOOM!! you are all set. Easy Peazy and the Price was good also. Good coverage wherever I go.

Your reps were all very helpful courteous and friendly. Add to that knowledgeable

Easy to activate a phone. I’m in control of what service I need as a customer.

Tello is the Absolute BEST. If you're looking for an a la carte service plan, they are unbeatable.

I was able to talk to a person without having to wait..they answered my questions and guided me to find what I needed. They were friendly and knowledgeable. I recommend Tello to all my friends.

Really! Tello is The Ritz Carlton of Mobile Phone! Never-mind the price which is lower than any other carrier, MIND THE SERVICE. Here is what comes to mind, remember all your headaches, calling ATT and Verizon! All the Nasty Sarcastic combative and less than cordial customer service! Ok, If you want peace of mind, would like to experience competent support, get a line from Tello.

DATA IS MOST IMPORTANT..TY

great service easy to use low cost

Plans are simple enough to understand and purchase

Dana Nia was very helpful and knowledgeable. By the sound of her, you can feel her willingness, her patience. She made the experience go very smoothly.

My experience so far talking with the people at Tello has been excellent. The staff is trained well and can answer your questions honestly and truthfully. I'm happy I found this company. I hope they're happy with me.

Excellent customer service.

Magnificent services easy for servic multi choices

The customer service was timely and so helpful. I’m very pleased with this service.

Very easy to buy and activate a new phone line. Very reasonably priced, too! Will definitely choose them again if I have to repeat the whole thing.

Ordering was effortless. Shipping was quick. Porting my number was very quick, took less than 20 minutes. Great t-mobile service.

Tello has resonable prices, and works great once it is installed. I had problems changing my fysical sim to esim. I did not see any message saying that it had been completed, and later got message saying that the operation could not be completed, so I tried several times. Finally, I noted (by trial and error) that the esim was installed, and everything works fine. I would suggest that Tello make clearer instructions but in general, I think Tello is a great option, with in general, excellent instructions and answers to questions (easy and clear), so I definately reccomend Tello.

The process is very smooth and intuitive, best in the trade.

the price, the good reception and good customer service

Great billing great sound quality best price Great coverage .I don’t know why anyone would use another phone carrier

you can choose your own plan based on the usage...

Customer service (on phone) was great

Tello is a great company I've had them for years. You cannot beat their price and service. What I like the most about Tello is that they offer smaller phone plans for people that do not need unlimited data. I'm a low phone user, I pay 7.00 a month, 1gb data 300 minutes and free text--- if I manually renew my plan before it auto renews,then my un-used data and minutes rolls over, you can see how this would add up over months at a time. Tello keeps me connected to my friends and family at a low cost. I also like that you can add to or change your plan on the fly anytime you want in your dashboard, There is no need to contact them to do this, although that option is available if needed. Over the years the amount you pay on the lower end plans has stayed the same and even dropped, while the amount of data you get on those plans has went up. I've had Tello since 2017 and am not looking for any other service.

Love Tello's custom no contract plans, reasonable prices, Customer Support. Just switched from an eSIM to a SIM card because I'll be traveling abroad and will need a local eSIM (My iPhone 12 can have 2 SIMs active only if one of them is a physical card, I wanted to keep my options open.) The process was easy as pie. Well actually quite a bit easier than pie.

Nice simple emails and, of course, fabulous price.

I had a major problem and my agent did a fantastic job resolving the issue.

I just switched from T mobile. Paid off my traded for phone after only a few months just to get away. In the 3 months of my T mo experience I had to call CS 6 times because they kept doing sneaky stuff. 5 of those times I waited over 30 minutes for CS, who generally tried, but often lied. To switch I wound up calling Tello CS 3 times. Each time had a rep within 2 minutes. And saved enough monthly to pay the rip-off T mo phone. They have enshitified that company. So glad to be with Tello.

You have GREAT customer service-always professional, informative and SO patient. I have been with Consumer Cellular for many, many years and I find your customer service to be so superior, that I am changing my main phone to tello. I also love that this survey is one page long and not an endless list of multiple choice questions. I am so very tired of long surveys that now I will only compete the 1st page and then close it.

So far so good. I have not received the product yet. So I can not give an accurate assessment at this time

Very grateful to Tello, for the service they provide. Thanks, Tello

Short Version: Exceeded my expectations for simplicity, service, features, and price. Highly recommended to anyone looking to migrate away from Google Voice. I have been searching for a replacement for Google Voice for some time, especially a carrier that allows for eSIM, data roaming out of the US, and Wi-Fi calling. An anonymous reddit user made the recommendation for Tello, and after some brief research I decided to make the leap. I was able to create a new account within minutes. Had an issue with my payment method getting accepted and difficulty in getting the eSIM activated. Jason from support answered within seconds of my call - hold time was nonexistant. Jason helped with the payment method and sent some additional instructions for how to activate while abroad. Also there was an issue with my iPhone 13 and setting up Wi-Fi calling, but that was with the E911 configuration on my phone/Apple account settings. After getting this straightened out within my Apple settings, I was able to get the eSIM registered. To top it all off, I placed a port request to move my Google Voice number - and the port was accepted and completed within MINUTES. Normally I would expect a port to take place within 7-10 business days. Absolutely stellar, I don't know how Tello did it but highly recommended for anyone looking to get off of Google Voice. What a life saver! I have been looking for a service like Tello for years and am thrilled to have found a company that offers exactly what is needed, with good customer service, and a reasonable price.

Agents were well-informed, courteous, and quick to address issues.

good and economical

Customer service is very reliable and fast solve problem. Everything is satisfied. Thanks Tello.

Tello's service is up there with the big leagues. I love my Tello service

Very easy to use website. All menus laid out well.

This is the second time I am writing a reviw for Tello...because they are that good. I recently switched to the new iphone which doesn't have a sim card (esim). I didn't knew before i had the phone in my hand. I thought I had effed up butttt you see, here comes Tello saving my life. Everything is so easy and fast on their website. I could switch within 3 minutes from physical sim to esim without any cost or additinal charges or fees. Same plan, same number and everything. Love Tello. I have been using it for the past 3 years know and have no plans on switching.

I was able to create an account and sign up for one of their many plans in less than 30 minutes. Needed a number for my parents visiting from another country. The whole process including activating an esim card was seamless. Unlimited talk/text + 5GB data cost $14 a month. Service has been good. D.ata connection is stable. Highly recommended.

I was able to resolve my issue in a short time and was treated with respect. Thank you!

Prompt On Line assistance to solve my problem.

Switched out my wife's old phone for a newer phone and ported our landlines number to her phone. This should save us about $180 a year.

I've had Tello for over 2 years. All interactions via phone with representatives have been great. Professional service with a personal touch. Online transactions have been flawless. My cell service has been without problems. Best price I could find for what I need. I highly recommend Tello.

The coverage and service I receive through Tello is equal to plans my friends and family use through other carriers at a higher cost per month. Thanks Tello! JV Grandview WA

The service is excellent, and the price is great

Tello, has very affordable phone service plans, you can custom your own plans, Iam very happy with their services... easy to navigate browser and app..keep up the affordable prices and excellent customer service..Thank you..

I love the flexibility of Tello. What initially attracted me was the ability to keep rollover minutes if I didn’t want the expense of unlimited data for which I don’t use a lot of. I am home more than out so at home I primarily use Wi-Fi. However if I’m out and need my data minutes say for during vacation I have plenty. The only thing that can improve at least for me would be if payment could be made automatically WITHOUT LOSING ROLLOVER DATA. Otherwise Tello is all I can ask for and very affordable for being on a fixed income.

You are one of the few companies that thanks a customer for his business and that's great! I wish more companies would do this. I want you to know that I will continue my business with you and as I add phone service I will use your services. Thank you Jack Snyder

Easy and seamless, thanks!

Tello makes life easy - Great value - Great customer service - Great referral program - Great customization

Wonderful Service Provider almost more then a year using tello and awesome everywhere in the world even you on Wi-Fi Calling and specially I am telling everyone in my circle to switch to Tello based on Tello network and support is awesome. 1000% Recommended.

Great prices. Very easy to use (changing plans, switching to them, setting up a new phone, etc).

For one thing, Tello has been absolutely great, not only for services but so very affordable. I have never had a problem with their services. Just, plain excellent.