My deepest appreciate to the support - Daniel Siles
I made a mistake by porting 2 phones to the same Tello account and messed up both phones. I called in for technical support around 7:30 am, Saturday, 2/11 and had received terrific help from Daniel Siles. This is one of the best support experiences I have ever gotten.
Here are the reasons:
1) The situation I have is vert complicated because it involves disabling the second phone's number, creating new Tello account, getting a new number, creating a case to port the old number to the new account, and getting my first phone's number back.
2) Daniel was very professional and patient to guide me through all those tedious processes step by step and get things done. Before calling the support, I had some reservation because I know it's a very complicated situation. However, to my surprise, Daniel helped me through all these even on weekend night. I cannot express enough thanks to him.
Please do your best recognize Daniel's contribution and value to your company. He definitely finds a way to satisfy the customers. Please let me know if you need further information about the details. Thanks again for all your help, Daniel.