Very Impressed, But With A Couple Grumbles
I just use pay-as-you-go for voice. And for that, it's an awesome bargain.
Was never able to get data working on the LG flip-phone that not only worked fine with prior MVNO (the now-deceased STI Mobile), but has a tether cable. Support desk definitely tried hard and patiently, just didn't have the necessary level of knowledge to crack this. May buy a new phone anyway, for a hopefully fully-functional hotspot. Have one now from straighttalk mobile, but Tello's prices beat it, especially at my light usage levels.
Two minor grumbles: 1) Taxes and fees add 23.5% on top of your recharge amount. It would be nice if they'd itemize what it's for. If they do, I haven't found where. It's still the best price for PAYG voice, but I'd still like to see it accounted for. 2) It looks like they dropped the $5 recharge and minimum is now $10. While not a serious inconvenience, I just hope they're on top of their business, and this isn't a symptom of anything. It's a rough business they're in, margins are tight, and competition is serious. I really want them to make it.
UPDATE: Thank you for the response. Aha, so that's where it is! I was looking at the emailed order acknowledgments. Maybe you should synchronize those? Anyhow, looking at my orders, it looks like I've been a customer for six months now. I also have an AT&T GoPhone, but Tello outperforms it almost every time, outgoing and incoming.