Why customers love us:

The support team is very responsive via e-mail.

Tello is the only cell service that offers what I need at a cost I can afford. It is also dependable.

I spoke with Camilia about turning on international wifi calling. She was very patient, kind and professional as she walked me through the process of setting it up. I've used Tello for a few months now and so far the experience has been very positive.

I've been using Tello for a few months now, and I'm quite happy. I live in a place where only data with T-Mobile access is worth paying for, so I initially tried T-Mobile directly, and they tried roping me into a ludicrously expensive plan that would involve me not being able to use my own phone. I was rather insulted, and left in search of something more reasonable. At Tello, I pay 20$/mo for data that T-Mobile was trying to charge me 60$ a month for. My data's just as good as my friends with T-Mobile, better than my friends with ATNT, and I pay much less than all of them. I'm a happy camper.

Everyone has been so kind and helpful and patient with my transfer from another cell phone service to tello I'm very happy I made the move.

I appreciated Laura G. who was my customer service rep. She took care of my billing problem quickly. Her service was excellent. Thanks for Tello staff for her well-trained outstanding job!

Service is consistently excellent and very well priced.

I was a Comcast / XFinity internet customer for 14 years and a mobile customer for around 5. I even recommended Xfinity over competitors while neighbors and friends were on or switching to AT&T. In the last 4-5 years, I began to experience increasingly difficult account issues with them - but still, I did not leave after the first problem. Or the fifth. Or the tenth. Instead, I spent countless hours on the phone with customer service, worked with supervisors, communicated with Executive Customer Relations, and even writing to members of their Executive Team and Board of Directors. I GIFTED them multiple opportunities to correct recurring issues, and more patience than most customers would have extended. However, eventually, I realized that what I was calling loyalty had become something else. I was spending increasing amounts of time and energy overcoming problems that should not have required my involvement. At some point, persistence stops being loyalty and starts becoming unpaid labor. And so, two weeks ago I switched my internet service to AT&T, three days ago I switched all our home's cell phones to Tello, and I left XFinity for good - today. So far, Tello has been great. Their website is clear, easy to navigate, and if an issue arises or a customer is unsure of something or other, their customer service agents are a non-AI, non-"push 100 options"-away. Oh, and best of all the porting of some of our numbers went extra smoothly and quickly - literally MINUTES (with a digital esim) - and the rest of the lines we decided not to port to them were given fantastic new numbers with a practically unavailable area code from other providers for my area. The sweetest thing? I was not thrilled with one of the numbers and the customer service agent Carla Ante**** was excellent at refunding my order so I could try again. Amazing! I later phoned with more questions and spoke to Josue, who was also great. On a not so great note, one of the new numbers we received from Tello seems to be a magnet for scam / spam calls, but I'm not blaming Tello. Some numbers are just that way. I blocked & no biggie, but I thought it worth mentioning. All in all, SO FAR, I am happy with Tello. OH -I almost forgot. ChatGPT recommended Tello as one of the best lower-cost / lower-priced cell phone line providers AFTER GenMobile ridiculously could not port my main number in because (get this) I had already had it with them years ago. Like, ummmm, what? Isn't that counterintuitive to like ummm, getting customers back? :) All worked out in the end - again, SO FAR. Will update if things change.

The best pricing for our needs. Customer service has been fantastic every time we've called.

moved both my iphones from Mint Mobile to Tello yesterday. Quite a project for a 78 year old man with no phone help from Tello. But it was Sunday and I understood. Took me 2 1/2 hrs. but was well worth it! Now I just needed help to get my brother's neighbor his referral fee. I had never heard of Tello before Rich Farci clued me in. Trying to continue with Mint Mobile was a nightmare! I mentioned to Nicole that your website said to remove previous eSIM before using your new service . But I believe it said you may have to contact previous carrier to accomplish this. I went on line and got directions how to do it myself. Fairly easy.

Mirvia is the best customer support representative I've ever had the pleasure of speaking with. She was extremely helpful, professional, and kind.thanks

GOOD SERVICE GREAT PRICE

The company has a user friendly website. The cell phone plans are clear and detailed. The customer service is available to help you if you have issues.

The price, quality, services...everything made me happy. Highly recommended.

My previous provider was sold and it was a mess. I moved to Tello with unlimited Talk+Text/no-data. The price was right and I actually rarely use the service, so I am a price conscious customer. I need a phone and I really like the inexpensive service. OTOH, the accumulated taxes are truly annoying. And, yes, I realize that you-all have no control over that.

Love it. I am a customer for more than 5 years now. Tello provides reliable service for a good price, can be used when traveling abroad.

Price is great for unlimited EVERYTHING. No issues with service at all. No contract and service as good as anything avaliable out there at 4x the price

Tello has been my phone service provider for several years. I have never had any issues with the service and really appreciate the price.

Easy to change plans monthly to match needs and save money.

Lucas helped me a lot! He was really helpful, kind and patient. It was a pleasure getting help from him.

Very professional customers service

Rossio the agent, walked me through all steps for activation and fitirn wifi calling for republic of Panama as well. Did not miss a beat Very professional, patience, and a pleasure to have done phone business with 5 star service. Trent Denney

Diana Andia has been incredibly helpful in assisting me with my concerns and issues I encountered during activation of my newly arrived sim cards. I truly appreciate her patience and help!

Price and service

Great customer service

Very Nice Very Nice

At the beginning of June 2026 I thought I would try out Tello.com phone service. I wanted to make sure I had good coverage in the very rural coastal town I was moving to. Well since Tello uses T-Mobile towers I tried them out. Not only did I have 100% data talk and text, I never once lost my connection. And I can tell that this location is really out in the sticks. Sadly enough the whole time my wife struggled with even getting, much less receiving a signal with Spectrum Mobile. Tello has straight forward pricing and billing plans that work well for everyone. No 'Brick and Mortar' only internet presence but easily reachable by phone. If your phone has ESim ability they can get you started in an hour. So far I would say that Tello.com has a pricing plan and coverage that works well.

Even though you have discontinued certain plans—such as the 1GB data, 100-minute voice call, and other bundled packages—I still feel that your plans offer good value for money. Furthermore, calls or roaming services that fall outside the plan are essentially blocked by default, rather than allowing the usage to proceed and then charging you for it later.

Price is fanatstic! Customer service always very helpful, never have an issue with service wherever I am. I tell everyone about Tello when they express dissatisfaction with their current service

Love Tello, the lowest price for great service.

Everything went really smoothly. Good, detailed instructions on porting my number over from another cell phone provider. Service is excellent. No dead zones.

I had a problem with my phone (not Tello's fault-- the Samsung team messed up the repair) and Tello diagnosed the problem for free and even sent me a new free sim card. They were super helpful.

Josue Anda, who was the customer service rep who helped me was outstanding. I am an 80 year old who does not understand modern technology, and he was estraordinarily kind, patient, polite, and very professional helping me with setting up my phone for international travel. I am very appreciative for this very helpful and pleasant interaction.

Dependable service and great pricing.

Your rep was very kind, patience and very informative. 5stars from me, and I'm sorry I forgot her name (old guy you know), but fantastic work ethic and service.

Great experience and outstanding customer service. Highly recommended. Thank you!

She was a great help and fixed my issue quickly, she was on top of her game.

Diana siguió el protocolo de la empresa y resolvió de forma amable y positiva mi problema. Gracias

Great service for low use users. Dependable and web features are great for modifications on your own, quickly.

It was a pleasure to speak with Darrel, who listened to my problem and helped me reactivate my Sim and port my number. He was so calm and humble that I don't see that quality very often. He spent 25 to 30 minutes on the phone with me without showing any frustration or unease. I wish I could thank him in person. It also shows Tello hires the best people and is a great company to do business with, providing low-cost cell phone service.

Ms. Julia Infante guided me through the many steps needed to activate my SIM card. The process was more complicated and consuming of her time because not only have I never operated an Android device but also the use of my hands is impaired. Kudos to her for bearing with me.

We had a great experience with Mauricio as our Tello technical support person. He was knowledgeable, professional and patient with me as an older man. He solved my problem and called me to verify the situation had been resolved. I am pleased we decided to move forward with Tello as a multi country solution which is important to us as we travel. Highly recommended.

I'm a Gen-X'er and loyal brand customer for just about everything I buy, and I'm not that savvy technologically. Also, I distrust marketing and dislike being marketed to. I was late to the cell phone craze, purchasing an older model, cheap Motorola flip phone (year???) from Tracfone, holding onto it well into smartphone years through about 2012, and then taking the leap to smartphones by purchasing an Apple iPhone SE, also through Tracfone. I've used the Tracfone service for over a decade for my flip phones, and later for my current iOS smartphone. Tracfone service is harder and harder to get, so this June 2026, I did some research and decided to take a risk to try out a new-to-me organization, Tello, that offers low-cost, premium coverage and service for smartphones. I anticipated that switching phone providers was going to be complicated, anxiety-inducing, and time-consuming. Taking a deep breath, and left to figure this out on my own, I jumped in to initiate a migration of my phone's Tracfone service to Tello while summoning the Gods of Preservation to retain my old phone number. Immediately, I encountered roadblocks. Before losing my head, I found a Tello phone number and, holding onto my sanity, called. I expected to get routed into the dreaded, AI-assisted, press-a-number, hell-line. My call, by the second ring, was answered by a man with a calm, friendly voice. Alexander Montano's welcoming presence--honestly, gave me pause. Is this a real person, I wondered. His professionalism...yes... it's really clever, but is it a sneaky AI-bot ruse to gather detailed data about me? Will he soon push me off to a deeper, AI-run, data-collection hell-pool? No, the phone connection was clear, Alexander was real, and his tone was quick, supportive, and exhibited a comfortable and authentic professionalism. As he listened to my concerns, rather than connect me to someone else, Alexander addressed and tied up all loose ends. Wow, a one-stop shop! Soon, when all my questions and concerns were answered, my phone contacts and other data (SIM/eSIM?) were migrated, my new Tello phone service was activated, and I was back in business again. The call was completed. My case was fully resolved in roughly 15, or so minutes! I hung up the phone (translate: ended the call) a little cautiously. I reflected. How is it that I got so lucky, and how did Tello manage to land such a well-poised and talented representative? This story may be more common than we might imagine, and it may signal a teachable moment for a growing number of organizations that plan to harness AI to produce and market their product(s) worldwide. Increasingly, consumers are left with some products to simply "wing it" if, or when they can not afford, or choose not to afford, a service contract. Customer data is collected and assessed for varying degrees of value as it relates to future sales, maybe. Organizations that hope to live beyond the AI bubble hire the talent exhibited by Tello employees like Alexander. Assets, or more accurately, business partners like Alexander have the potential to build and cultivate a catalog of loyal, repeat business that has could fill in budget gaps in an organization's lean years. People like Alexander are precious, yet while these individuals make THE difference and demonstrate the CRITICAL credibility needed to sustain a serious business, they rarely get recognized or duly rewarded. The AI shift will challenge organizations to reflect on and to reconsider how they view employees like Alexander. For example, they bring a magical and precious commodity, the ability to seamlessly communicate and connect with consumers, understand the company's product(s), be knowledgeable in programming, be able to interface with human beings, read and respond to emotions, identify, puzzle through, and solve problems, and record mundane data. Their EQ balances and harmonizes with their IQ. These premium employees, or, rather, organization partners, can connect with customers sincerely, and in a significant way that may offer value AI may not be able to touch. They may become valuable business partners for 22nd-century-minded organizations.

I have been with TELLO for 4 years ( or more ) and have had nothing but good service . When I email for help it is always quick and helpful . I find the cost of my plane very good and does all I need . I also like to tell other people about because I believe in the service that I am getting is the best value you can get .

Thank you, Tello, for offering the most affordable cell phone services.

Love Tello, great prices and plans. Works perfect too.

The main reason I have Tello is price. I mostly use the internet for web connection & Tello’s Internet service is very slow & lacking speed. The text & phone service is very good however.

Great service. Cheap and reliable, they offer good deals.

Great customer service, amazing and very affordable products!!!

Activation is easy, connectivity is great... easy to understand the app. Works well all around.

Great price, can different plans to choose from, easy setup.

Nicole was very helpful walking me step by step thank you really very grateful.

Tello’s monthly service rates are low compared to other carriers. Long-distance calls are clear and uninterrupted. I am very happy using Tello’s services.

I’m a senior, and I just can’t say enough about the Tello, the kind and attentive ‘hands on’ customer support and service of the highest quality my husband and I have ever received, both with their products as well as their monthly cellphone service. Over the last 4 years we’ve experienced their commitment and dedication in providing some of the highest quality of uninterrupted services that we’ve ever had, always professional, but also with patience, warmth and kindness, always reassuring us that they are there to support us in every cellphone service and situation that may arise. Earlier today, after struggling online with the lack of internet capability, one of their competent technicians by the name of Andy couldn’t have been kinder or more patient as she walked me through by phone call, some changes I had chosen to make on my account. I don’t have a computer, but While speaking with her by phone, she had me pull up Tello’s website and spent the next 35 minutes so so very patiently assisting me, step by step, all the while reminding me to just take my time and not be too stressed. Oh my gosh, she made ALL the difference. I couldn’t thank her enough. All of these qualities I’ve described, plus many more have made my husband and I very grateful to have chosen Tello as our service provider, I very sincerely thank them for being there for us, we continue to tell friends and family members to certainly consider using them for all their cell and internet needs.

Nicole Simon, was the representative that helped me, very experienced, patience knowledgeable, thanks, give her a raise

Easy as can be and inexpensive, it does what I need it to do.

Best experience in US.

I started with two lines and now I am waiting to transfer all of my 8 lines. Their customer service is beyond expectations. I ran into a little hicup because it was my fault porting the number but within two hours it was up and running and I said bye bye to my previous carrier. 10 stars 🌟

I’ve had Tello for years. Price remains the same and help is always available, if needed.

Response was quick & comprehensive. Tone was professional & friendly

I switched 2 lines to Tello, the plan I selected did not qualify for the 3 month discount. After I did signup properly on the plans eligible for the 3 month discount, Tello credited my mistake on plan selection. Nice customer service. I also had something hang up porting one line from my old cellular network, the support person I worked with was patient and helpful so work through the issue to resolve the problem. I am happy so far with the cellular service besides good customer support.

"The discounts are always for new users only, but they keep sending them to me, making me think I'm actually eligible to join in."

The website is exceptionally well designed, highly convenient, and very user-friendly

Although I couldn’t use it at all, I am aware of the potential Tello can offer. I am based in France and I couldn’t activitate the e-SIM card, it was thanks to Alex of the customer service in Español that I was able to learn this, luckly I speak Spanish because the customer service in English is horrible, somebody answered and I started to describe my situation and I was cut off inmediately, I used the service on line but it is very limited. Alex is an asset for your organisation.

First, they pick up the phone right away, a rarity today. Secondly, the speak English clearly. Thirdly, the representatives are highly trained and knowledgeable. Once they get the information about your request, they escalate it to the right person, all very professional. They give an honest time frame when the issue will be resolved and it always is. The staff, all of them, are very polite and helpful. This kind of service is wonderful and all but unheard of in our times.

I found the website confusing. The salvation was that when I called Customer Service they were excellent in resolving my issues.

Sergio provided excellent service. He was very patient and walked me through everything step by step, making the phone service transfer easy and hassle-free. Because of Sergio's outstanding support, I feel confident that I will receive great service with Tello, and I'm happy to have transferred my service to them.

The whole process was so very easy. I needed a new phone because my phone died. It was so simple to search for a phone and order it. It came sooner than originally projected. I am very pleased with Tello.

Price is amazing. I only use my phone as a phone and this allows me to have the connection I need for a price I can afford. Love the auto pay which makes my life simple. Highly recommend!

Nicole was informed, clear and patienr.

The only reason it's not 5 stars is because the payment process is a little funky. You can't just click a button and pay, you have to have your card on file and wait for it to auto pay, I would rather be able to click a button and pay immediately and see my receipt rather than wait for it to do it itself . That's just my opinion. Everything else is great ! Love the coverage, no complaints on anything else . Great price, too!

Best customer service in the industry.

Very nice and smooth recharging, voice connections and all texts.

Ecxellente, la Srta. Nicole me asistio para resolver min inconveniente, efctivamente.Thanks.

Best value, clear price, easy self manage

Great price, without any connectivity problems.

I've had Tello for over two years when I changed over from Verizon. Tello has provided a great service with such a low monthly fees!! I had a few of my friends to change over to Tello as well. I've traveled overseas with Tello and no issues with using Tello. Recommend Tello to everyone!

Great service and a great price! I recommend to everyone looking for a new phone provider.

The price is so much reasonable.

Best customer service ever!

Price is great, service is great. AAAA

Yellow does a good job with connection speed, signal strength, audio clarity and reliability. I am sticking with them.

Excellent customer service, very cheap, and they clearly want to make customers happy. Really worth it. The coverage is fine, and the data speed is okay. Very easy to set up too.

I just signed up but the tello rep made the transition very smooth over the phone

It was a pleasure speaking with Sebastian Coca today. He was very courteous, polite, and patient while helping me resolve an issue with my mother's phone line. Since switching my cell phone service to Tello, I have consistently received exceptional customer service. Every interaction has been professional, helpful, and pleasant. I truly appreciate the outstanding support and would like to thank Sebastian Coca for his excellent assistance. Karine

Tello has made my phone service very affordable VS Tmobile. I get the opportunity to pick a new plan out every month and it does not put me out of budget. I have two lines with Tello and Im happy with the afforable service and plans. Thank you for your reasonable and affordable service.

Tello customer service is truly outstanding. It seems they've put together a group of friendly tech geniuses with superior communication skills who just at their phones 24 hours a day hoping someone will call with a question. We love tello! The rates are crazy inexpensive, the available cell phones on the website are a fraction of what I could have paid elsewhere. I love this company. I've never had a bad experience -- only good ones.

Your website! Very easy to navigate and order.

Professional, kind helpful enjoyable... You name it 🙂 24/7, robot's speech relatively short and voila, ring ring and a human being ready to help Not to be compared with other services, a different universe. Thank you 👍

Website promotes ease of use and product value. Tello has removed tiers from their plans. Either for limited or excessive data and voice. Less available options tailoring a custom plan.

Tello is great. But I’m not. I needed a lot of advice to figure it out: from friends, from other users and from many calls to the ever patient HUMAN reps. Please keep the humans.

Simply price value, excellent connection good support

For about 3 weeks I was trying to connect my smart watch to my new phone and port anther phone from Google Fi. So Tello customer service asked me to call them to get help to activate the phone. I called and a friendly voice (her name Ivana) answered and patiently started to direct me what to do. I am 86 with poor hearing but she managed to slowly explain what and where to tap on confusing screen to get the job done. It would be great that live agents at Google Fi or other places to have at least 50% of Ivana qualities. It would be fair to mention that Tello is quite easy to get in touch with and not given a run around like most other businesses.

UPDATE: THEY REACHED OUT, AND EVERYTHING WENT SMOTHLY: Never answer the phone and don’t respond to emails. Exhausted trying to get answers. And I’m not even a customer yet! Suggest looking elsewhere

Easy to use and dependable

Great Price! For the price of this service, I am shocked at the quality of the phone service. So far it has been better than other services that charge double or triple.

Fantastic！

Prive, Value and Convenience. Fabulaous User Dasboard that I can use and have complete control and flexibility for my Mobile Phone/Data Account!

I'll be honest: Tello didn't work out for me — but that's on the technical requirements, not on the company. I'm based outside the US and bought a plan hoping to activate the eSIM remotely. Turns out activation requires connecting to a US tower at least once, so if you're abroad with no US trip planned, this won't work for you. Keep that in mind before purchasing. That said, the way Tello handled it deserves five stars on its own. Their support replied fast, didn't give me any runaround, and processed my refund quickly and without any drama — something many companies could learn from. It's rare to see a provider treat a customer this fairly when the sale doesn't work out. If you live in the US (or can activate there first), I'd genuinely recommend Tello — affordable plans and a support team that actually cares. If I'm ever in the States, they'll be my first choice.

Tello is super easy to use, very dependable and will recommend especially with the custom-built plan pricing. Paying for what I want and not paying for things I don't like, data usage vs minutes/SMS