Why customers love us:

I have spoken with different reps at Tello and they have all been very helpful, knowledgeable and professional. The last rep Dana Nia was very helpful in explaining what was going on with the phone I was trying to activate. I have three family under my account with Tello and don't have any problems. We have very good service and low rates. The best part is creating your own personal plan.

Tello has been super easy to configure and provided good coverage in the US. Now I use the international option with WiFi calling; it works very well in a dual-sim configuration. Very satisfied.

I am roaming in South Korea and have had problems connecting to mobile data, meaning I couldn't receive MMS's or connect to the internet at all. After trying to troubleshoot with forum discussion suggestions, I sent an email to Tello's customer service. Over the course of solving the problem, I was contacted by 3 different representatives who each provided key information on solving my problem: Alejandro, Samuel, and Mihail. Key information provided like roaming Tello APN settings and manually choosing a network were essential in confirming my roaming status and resolving my issue. Replies and troubleshooting messages were detailed and swift. I've had a great experience with Tello's customer support (and especially with Alejandro and Mihail) and I wouldn't hesitate to reach out again if I have another concern. They are awesome!

Cheap and best plans for lower income families

I am pleased with Tello. I have 3 lines in my family and highly recommend one and all.

The agent I spoke with Maurice was exceptional. Tello was extremely easy to port into, the whole process took maybe 10 minutes. My husband also signed up and soon we will be adding a pay as you go line for our tween girl. It's been about a week since we started service with Tello and no disappointments! No streaming lags and the phone app very easy to install and use.

So far, I’m very impressed with Tello. It has been a good experience. Had a little difficulty setting up my phone, but the customer service representative helped walk me through it and made it such an easy process. I’m so grateful and so far happy with my decision to switch over. I’m even more impressed with how fast I was able to access someone through customer support. That’s pretty unusual these days.

The CS Rep was very helpful and courteous.

Claudia was very helpful and knowledgable. Well spoken, very personable and definitely an A+ to the company. As soon as I get my tablet, I'll be a customer of Tello.com

I spoke to Andres in the Bolivia office and Boy howdy did he do a fantastic job getting my issue squared away in a very short time. I work for a multinational IT company and I would certainly hire him for a role here. He is fantastic at his technical and customer service skills. A+++++ give this guy a raise if you are his boss reading this.

I've said it once, I'll say it again. Best price I know of for American cell phones.

Price is great, and it's super easy to change plans, cancel or upgrade!

Great bang for the buck!

I switched to Tello about a week ago, and so far so good! Their customer service seems responsive and that's helpful. The porting process went smoothly as well! I will add my wife's phone as soon as we get the SIM card. I'm looking forward to saving $$!!!

Excellent Telecom provider!!

Super easy to activate from abroad via esim, and I can even receive texts and calls. I'm all set up for my trip to the USA ahead of time, which is great!

Service is great! I have had it for several months and haven't had any issues. I definitely recommend.

Great follow up.

Having been a Trucker and traveling all over the states, a phone that works everywhere is a necessity, and it does that at about one half the cost of other phones. I've used Tello for so long I don't remember when I started, other than years ago. Whenever I'm asked for a phone recommendation I don't hesitate to recommend Tello, Confidence in your phone and a few extra bucks in your pocket makes for "Good Medicine".

It's been a year and so far so good Tello !

Purchased $20 worth of additional data for my wife’s phone. The transaction was easy and the data was immediately available. The reason I am only giving 4 stars is because I previously bought $20 “pay as you go” for my phone because I was traveling to Canada and wanted to use my phone. I did, using exactly $1.15 for international roaming, leaving an unused balance of $18.95. I could not use that money to buy data for my wife and I doubt I will be traveling internationally again. I cannot apply the $18.95 to my monthly charge so I guess I will just have to kiss that money goodbye. It’s a bit of a shame.

I accomplished my goals. this was much better than Mint Mobile. My goal was to change from Mint to Tello because the service at Mint was so Poor

GAL WAS GREAT..SHE KNEW THE ISSUE AND WAS ABLE TO HELP ME TOTALLY..i APPRECIATED IT!

Best service for lowest price with quality performance.

Tello provides all the telephone service I need with no problems.

I love this provider! The service is much better than Verizon, which we paid outrageous fees for. Sure, sometimes there are a few seconds or minutes where you don't get service, but that happens a lot with the big carriers too! The price is amazing! I never run out of data. The company has been professional to work with. Always easy to reach and helpful to resolve out problems, which I haven't had any, just setting up the plan.

Best prices, superior service both day-to-day and when I have had a question - what more could someone ask for in a cellular carrier? This is a great company.

Been with them for three years great company no problems the hell a lot cheaper than everybody else

Personalized plans are very good and useful for those who don't want to stay longer in the US. Thanks for that. Coverage still need improvement. Specifically when in underground parking lot. Also, a lot of spam calls.

Tello makes it really easy to save money on cell service. That's why I'm moving all my service to Tello.

The fact alone that I can speak to a human who speaks and understands English is a big plus

I made a complicated mistake during the sim installation. Their customer service worked long and hard to help me solve the issue. Their customer service is really exceptional. Real people (not machines) doing a great job.

Tello is that rare company that underpromises and overdelivers.

Dana was wonderful and it convinced me that Tello was a good choice.

Reception with Tello has been consistently good in most places I frequent, and the price for two lines with them is the same or less than the single line price from other carriers using the same network. My only complaint is that texting can be a bit spotty at times

Easy to sign in. Calls have good quality. I like the opportunity to park the number so I can have the same number each time I visit the United States.

We’ve had Tello for a few years now and have no complaints. No overage fees, you use your data you simply buy more or you won’t have any. No unexpected random fees.

Ease of use.fixed rate saves money. Love it!

I have been using Tello for several years and have never had any problems. It’s a great service and great value.

Your rep spend a relatively long time digging down into the problem with me until it was fixed. And it was, texting works again.

Tel-low prices excellent service. A combination customers appreciate.

Easy, affordable mobile service

Happy because I can pick my own plan with my needs & didn’t waste my money

Great service, unbelievably great rates. I've had their service for a couple of years. I love Tello!

Reliable service at a great price. Thanks

The price is affordable and the service works. When I returned to the US I was able to get phone service quickly and easily. The main thing that would make it better is if I could choose from a selection of numbers rather than receiving one randomly. Other than that, I like the service a lot.

Kate was my rep, and she helped me. solve my problem. She was very patient with me, even though I was sometimes a little slow doing what she suggested. A great rep, and in my opinion, I think she deserves a raise!!!!!! She solved my problem for me, and the phone works perfectly now.

My family has used Tello for 3 years now. We love the pricing structure and flexibility and the reliability of service.

Great network and affordable prices and good customer care also, keeping going

The representative addressed the issue quickly and professionally.

It is cheaper.

The customer service representative was very professional, very thorough, very patient, etc. and really went the distance for me in answering all my questions and solving the issue. I thank her for making my day a bit better. Best Regards, Jeff Wexler

I rarely use my digital phone but need it on occasion. Tello's flexible rates allow you to chose a low monthly rate when all you need is to have a phone on hand.

My conversation with Mike was excellent. He was very helpful and he was very patient with me, he has great knowledge and understanding about my issues and solved it very peacefully. Yesterday when I talked to someone was not nice and he didn't know what i was asking. He was very much happy to solve my issues. He did excellent job. I am very much grateful to you.

We have five lines with Tello and couldn't be happier. We switched from another "Major Carrier" due to high price and poor service and we never looked back.

Tiene buena cobertura, es muy rápido, precio adecuado.Lo recomiendo

I like cellphone freedom! I like to pick a choose the cellphone plan that fits my lifestyle the best. I also like the fact that I can change my mind anytime I want to. Now that's FREEDOM!

Mihail was pretty freaking amazing! I am currently out of the country and was afraid of being charged internationally for SMS messages but Mihail assured me I could let go of that fear, as I was good to go. Mihail even shared with me a better plan to better suit my needs! I couldn’t have asked for a better representative. Thank you so much Mihail!

Great service, really patient

Everything on Tello's end was quick and easy, made it very easy to switch.

Good service

I've gone through my share of carriers, you not only are the easiest carrier to hook up to unlike some of the others your program is up-to-date believe it or not it took me 3 weeks with another carrier to get going because they wouldn't even allow me on the website and not only that when they did let me in it refused to let me do anything with it, you on the other hand walk me right through every step of the way and at a decent price thank you so much for your service

Phone calls are clear and text messaging is great. If there is any problem tech support is only a phone call away and they are very willing to help.

Very reasonable and reliable

I switched about one month ago and I've had no issues. I asume Verizon has so much overhead they charge a small fortune. I dont need unlimited data since I'm not watching videos and all the other stuuf some people do.

The price is very important for us retired people when the service is identical -- and it is!!!

She was a great help getting our phones on, on her side. Of course porting the phones on our side took a long time. I’m an older guy so, yeah it was an all day process. One MUST remove the past carriers lines before Tello would work. Do not disconnect the wrong eSIM or you will be toast! Me? I verified 2 xs before removing past eSIM. All in all, I’m glad it’s done and working. Now, that I understand how it works, I will change my 3 phones if, a better deal comes along. But, for now all is super. Thanks to the Tello Girl from the Philippines as she worked with me for a long time. Salamat lang.

Never ,not one problem with TELLO. Great services !!!!

Great service, lowest price but reliable.

Great price, great service. Excellent for people like me, who are not on the phone all day and spend a lot of time in a wifi environment.

Cost. Easy to navigate for my purposes.

I've had Tello for a few years and have always been extremely satisfied. The price is right, the service is great, I've never had any problems or unexpected surprises. It's also perfect for retirees on a fixed income, like me. I highly recommend Tello for all cell phone users.

It took forever to get to a live person. I wanted to talk to someone about "your balance ha expired.' I couldn't solve the problem with the Tello options. I finally found a "help" phone number which gave me Maurice, WHO WAS WONDERFUL. (Other help numbers were useless.) He talked me through the solution in 10 minutes. (I had already spent 90 minutes of futility using your internet directions.) Quit thinking that your users have MS's in computer technology and think of your users as lay people. Jim Groetsch

affordable and dependable

Outstanding!

Great service, affordable and honest.

Best price period! No issues. No complaints. What's not to like?

Excellent service, simple and easy to use.

Tello is one of the best service I ever come accross.

Love the prices many plans to choose from

Best app for to manage anything for you number, like getting a new esim, device changed or lost..setup again for the same phone number. Can be done very easy-to-use..I love it.

Two things: I am a 90 year old and not a techie. I was getting "my balance had expired" on my cell phone. I concluded that my new credit card wasn't recorded. It was a morass from that point onward until I got the phone line for a live person at Tello. Thank God for Maurice!!!

I've been with tello for many years and I've been very satisfied with them. Their customer service is always willing to help you and as far as the service on my phone is outstanding. Thank you once again for all your help.

The customer service is excellent I had called them different times and always they are very friendly, and always they try help you with a lot patience, I m new with tello, but congratulations for the excellent and friendly customer service. I feel like I call my friends to help me with my phone 🙂

The live support agent talked us through solving a problem that I had created and did it in a patient clear manner.

Amazing change from At&t after 20 years! I wish I knew them earlier

very easy to make plan adjustments.

It was great once I finally got someone on the line. I had to call 3 times in the course of 2 hours to finally get help.

This service is perfect for my 11-year-old who does not need a lot of talking time and mostly sends me texts saying he is ready to be picked up from events. A flip phone keeps him safe from dangerous websites and smartphone addiction at a young age. Once my phone crashed and I used his Tello for a month as my own phone. It got me great service within every major city and town.

Great service.

Easy to use and reliable. Service I have used for years and would highly recommend.

Tello phone service is a great career.

No problems with tele and canceled on the spot. Just perfect

All my orders have been fulfilled and arrived on time. My products are just what I needed. Highly recommend.

Good guy, great service quick resolution I’m happy

Have Tello for both my children and it has been great. Easy to set up with affordable options, especially for those that don't need much data or minutes. Would recommend to anyone that is looking for a cheap or basic phone plan.

Liliana was very pleasant, patient, helpful and knowledgeable. She was very understanding of what I needed explained everything to me and guided me through the process that I needed to go through to get my plan taken care of. During the process she never rushed me or showed any kind of impatience. I more than appreciated the time, the effort and her knowledge in helping me out. I think that she is a valuable asset to the company just in the way she handled my situation.Thank you so very much Liliana always stay as sweet and pleasant as you are.

Top-drawer telecom company, scalable subscriptions and stellar customer service from Claudia and Adriana.

always dependable service at a fair price

Tello is one of the best and cheapest mobile phone lines we have ever had.