Why customers love us:

Great company, great customer service! No AI bullshit, when you call you speak to polite knowledgeable human being. I recommend Tello to anybody who will listen.

Does its job at the best price.

Customer Service is Excellent... A Great Value

I have been a very Happy customer of Tello for over 5 years and have always been on the $10.00 per month Plan and always gotten excellent service. In those 5 years I think I may have contacted Customer Service 3 times and have always been pleasantly surprised that within just a couple of rings a REAL person answers the phone and will be able to resolve your problem without a transfer. Yesterday was no exception. I had just purchased a new Pixel phone and was switching from a Motorola to the Pixel. Well the new Pixel has an eSIM and the process of the activation seemed simple enough, on the Tello website, but I am almost 80 years old and not as sharp as I used to be and somehow messed the activation up. Well, after initially thinking, Now What? I'm Screwed! I got my wife's phone and called Tello Customer Service. After 1 or 2 rings a nice gentleman, Lucas, answered the phone. I explained my dilemma, he said no problem and that he could get me up and running. He patiently walked me through the steps, never once making me feel like I couldn't do it, even after again doing something wrong on my end. Well the 3rd time was the charm and than he stayed on the line with me until he was able to see that I was connected properly and even make a first call, I am now up and running with a new phone. I am amazed how great both Tello's phone service is and their Customer Service is even more amazing and for me for less than $125.00 PER YEAR. I actually feel a little guilty when each month I pay less than $10.50 including taxes for a phone I use everyday with no issues or problems for unlimited Calls/Texting and up to 2 GB of Data. Thanks again to Tello for their Great Service, their Great Employees and their Great Prices.

The first thing that was great was that there was no hold time, my customer service representative walk me through the website and I successfully and easily was able to change my billing payment. I can't be happy with the service that this company is giving me

Julia is a great person. She helped me to guide for setting up my new Tello esim until it worked on my phone.

Nice contact with service and a direct answer to my problem.

Darrel was totally amazing! He helped me get a second line setup while being very patient and extremely efficient about ensuring that i comfortably understood how all of Tello’s amazing festures worked to suit my personsl needs! The BEST thing of all is that Tello is completely staffed with REAL himan beings… and provides 24/7 Exceptional customer service! And I fear I will run out of room before i have a chance to mention their unmatched prices along with a Spam Guard!!! It doesnt get better than this, Folks! And it is SUPER great for the children in your family cuz it provides a restrictive setting to protect children from being exposed to sites with harmful content! Thank you Darrel for treating me like a VERY valued customer! I have had a single line of service with Tello for 10+ years without EVER experiencing ANY problem! (Seriously!). So now I am happily adding a second line! Thank You again, Darrel.You ROCK! (And these comments are ALL True!).

No problems with Tello. Very good service. Seniors should take note.

Giovanni, fue super amable y resolvi lo que tenia en mente.

La ayuda que Rossio me brindó fue rápida y eficiente, agradezco mucho su servicio, fue excelente, gracias Customer service 👍

I was unable to remember and reset my security pin to purchase new phones under my account because the phone number to send activation code to was completely dead and did not work. I called Tello customer support, and the representative was very professional, patient and walk me through what I needed to do to complete the process. With her assistance, I was able to purchase new phones .

fast, reliable service

Loved speaking with your representative. She was patient, professional, knowledgeable and had the most soothing voice. Moving to another country has its challenges, it’s nice to know that Tello is here to help you. Love this company! Thank you…Del🇪🇸

Yeah I remember that place

I really like the flexibility of Tello. I travel outside the USA a lot, and I am able to keep my phone number active without spending a lot of extra money. One thing I don't like as much is that, when I change my plan, I lose whatever was left of my previous plan - it doesn't carry over. So I do lose some money if I'm not careful. And my payment date changes to whatever the date was that I changed my plan - that can get a little confusing.

The Customer Service is out of this world! Sergio solved my issues and was very patient! He was concerned, polite, and helpful! Also I waited less than five minutes on the phone! I highly recommend Tello!

Es demasiado buena para ser tan pequeña y los planes que tiene en verdad hacen ahorrar dinero en planes innecesarios se ajusta a la realidad de cada persona, su renovacion del plan mensual y aviso es sencillo.

Tello provides the service I like without breaking the bank. They are very affordable and easy to deal with.

Great customer service. Wuick response and was able to walk me through the process. Highly recommended.

My customer service agent, Jamie, was on the ball and quickly took care of the phone number transfer I wished to accomplish.

I needed help setting up my new Motorola phone. (I am 74 years old and not the sharpest tack in the box!). God blessed me by connecting me to Fabio, your customer service representative! He was extremely patient, very knowledgeable, and spoke to me very understandably so I had no trouble following his instructions. I am extremely satisfied with Fabio’s assistance! My husband and my brother also have had your wonderful problem-free service for MANY years! I am looking forward to it as well! Thank You! Jalae Tomasek

Excellent service at a good price.

Great. Good service. Sometimes we have to wait longer in the queue to talk to customer service. But good overall.

Hugo was amazing! We've been having trouble with our phone ever since we got it. (We're really NOT tech savvy.) We called and emailed multiple times, but had trouble getting a hold of someone. Hugo was very patient and explained everything step by step for us. It turned out to be something very simple to fix. Wonderful experience talking to him! I wish all customer service experiences were like that. Thanks, Hugo!

Customer service was very helpful.

very good, you can do everything online from anywhere

Why isn't everyone using Tello? I am retired and travel a lot and the coverage has been great. When I had a problem they immediately assisted me and solved it. And all this for a fraction of the cost that the big carriers charge. A++++

Easy to set up. Great service. Excellent response time. Love the app. Just the right combination of services I needed at a good price.

Excellent service....Great price!

It does what it is supposed to do.

It was a long and hard day but in the end, Darrel made me smile again . I appreciated his patience and calm attitude to my ineptitude. Thank you, Darrel!

It's all in the customer service, when I call or have dealings online, the customer service is excellent! No complaints.

Customer service was very friendly, patient, professional, and my question was answered immediately. Problem solved .Thank you!

I spoke with Misty, who helped me with a severe problem on my phone and she was extremely patient. Extremely knowledgeable and just great. She gets a +10 in my book.

My phone was stolen, and I live in France where my Tello account is mandatory for connecting to US banks, etc. This thoroughly professional expert walked me through all details to recover my account and install a eSIM in my replacement phone. The best part of this thief experience. Thank you

I totally recommend Tello, buying plans every month at a low price has put my mind in positive ease

Great service and price!

Reliable carrier in the market. They deliver services as promised.

It's inexpensive and works reliably--that's all I need!

Best price for excellent quality, and yet, best kept secret. No one seems to know about it--what a deal!

Luca was very kind and helpful!

I have unlimited everything for one low price. Cheapest pay plan i ever had. I had no interuptions. So cheap that i had to get a second lime for my gitl.

Very good signal in GA and the best price plus awesome costumer services

I had a question about porting in my landline to Tello and it was answered in great detail and in a timely manner. I have been using Tello for about three years and have been extremely happy with their service. I only wish I had found them sooner.

I have been with Tello for many years (with 2 phones) and rarely have to call them but when I do, the customer service is always excellent and the issue is resolve right away.

I spoke to a technical support, her name is Christy, she is very nice, friendly, patient and knowledgeable, she guild me slowly step by step to solve my problem. She should deserve commendation.

Jamie was very understanding and patient.

No problems whatsoever, service is great no complaints.

Very reliable phone service. I travel a lot and keep my US number with Tello, and it has never let me down.

Best pricing around. Simple and straight forward.

Prior to Tello I first used Verizon, then TMobile. For my usage, both were three times as expensive as Tello. And I had major service problems with both (no signal, dropped calls, unavailable help, nasty help). About four years ago I switched to Tello. Not only is my bill 66% LESS with Tello, I have had zero service issues. Over four years I've contacted Tello customer service three times (with questions like rolling over to new phone, not service issues). I use the online contact option. Tello answered almost immediately, were polite, and provided clear complete answers with none of the upsell. In fact, last time I contacted Tello they responded in less than 10 minutes. I recommend the entire world get Tello.

I've had Tello service for a number of years now. It's always been great. Of course, the price is the big draw. But after that the reliability has been just as good as any other of the providers I've been with.

Customer service is awesome, every time. Thank you.

Service is great. Fair prices for the service. Easy to work with customer service. I would definitely recommend checking what they offer

I had the challenge to activate an eSimcard on my new Tello supplied Samsung Galaxy phone and was not able to make the service work despite working on it for days. Finally I decided to call the tello customer service and a gentleman named Abdrei helped me. He was very helpful, knowledgeable and patient guiding me through the indeed complicated steps I couldn't do by myself. Thank you Mr Andrei for your great support. My service is now up and running flawlessly.

I got a Tello sim for a 2 week trip to the US, but I am planing keeping them for a long run. When I got back to home I used their service roaming in Europe and this summer I was plesently surprised having in some countries better data speeds, then my local legacy sim card. Tello has consistently exceeded my expectations with every interaction - their CS is pompt and their roaming in EU is neat!

Everything I've experienced with Tello has been great. I was worried when I first discovered them that it was to good to be true. I thought there has to be some hidden charges. It turns out I was wrong. Everything I had hoped for from a cellphone company came through. I was with T Mobile for 15 years. Tello is the best company I've ever had.

Flexibility of plans, price, and ability to use while overseas, particularly the limited offer of free roaming in Europe.

Josue is very knowledgeable, very friendly and very helpful.

Everyone was extremely helpful. I talked to a lot of people about activating my phone. Only one person out of 5 did not care to help in anyway. I wish I could remember HIS name he was absolutely rude.

I like the flexible month by month plan.

Still going strong. Highly recommend

I was struggling on my end and started getting a bit of anxiety but the customer support agent helped me understand the steps and even emailed me them too (because i couldnt set up e-sim while actively in a call) awesome service :D

What a company thank you for your help. I do appreciate it. You really really save my accounts and everything from the accident. Re-examine everything and put everything in black in place. Thank you very much regarding the Slim card and re-examine thank you. My phone is back to working. I really appreciate you guys Mr.Taysr

The agent was a pure pleasure to work with. She was Extremely knowledgeable, confident about the information she provided, patient, and she communicated very clearly. We LOVE Tello and have been with you for 10+ Years! You are America’s best kept secret!

Great service, great prices, and customer support.

Easy setup and inexpensive plans.

Very good price... Amazing service

Great deal !!

As always, Tello has solved problems with courtesy, efficiency and competence. As always, I can easily reach a real person quickly without being put on hold for more than a minute or two. I have, and will continue, to recommend Tello to all!

The associate was accommodating and helpful with my needs

I had no idea how to transfer my phone from an old IPhone to a newer IPhone. I called customer service. The agent was patient with my ignorance. She walked me through step by step how to proceed. I have had this phone service for a few years now. I wish I had known about it years ago.

The easiness to add funds! The ability for a cheaper plan, there is literally a plan for everyone I love that

Need easier access to problems

Does what it is supposed to do all the time. Never not able to connect. Cell, internet, bill paying all work flawlessly. Never a need for assistance. Just works!

Always a great experience. No issues whatsoever.

I have never had a problem with them for the 4-5 years I've used them...and you can't beat the price.

I like everything in tello except one which is activation. Earlier I used to bring my friends and relatives to Tello when the activation happens from anywhere in the world. But now I couldn't bring customers like before. You can see my referral history. Appreciate if you could change it as before.

One of the best customer service experience I’ve ever had. Carla was extremely knowledgeable, helpful, and a great problem solver. She went above and beyond to make sure everything was taken care of. I truly appreciate her excellent service.

I go to california twice a year. I am very satisfied with tello. It works brilliantly.

Tello is the best phone service out there. Aside from being incredibly fairly priced, there are real people who answer the phone quickly and are trained to actually help people. They speak from their brains, not from a script. The man who helped me today, Sebastian, was amazing! I am now on my second line and am adding my daughter...

I got great support for installing the e-sim. The representative was on line and walked me throuh step by step. The service was excellent.

the service has never dropped a call, the price is unbeatable!

my needs are simple and Tello works well for me.The rare call I make to customer service always brings clarity and resolution.

Great service - quick and helpful

I had a problem getting my phone to work and the customer service was extremely helpful. I am now greatful to Tello.

Mr,Andres helped me settled down a difficult problem that theses past several months I always one day early to renew my plan but this time due to some reasons the renew was neglected and the data rollover has been stopped, Mr.Andres patiently listened my report and gave me one time exception that he helped me to let my data roll over. I do appreciate Mr.Andres’ help, he is an excellent customer service staff,he set an excellent window for Tello company!

Got a quick and successful resolution to the issue. Very kind and professional.

Service is great. Left a message and woke up to find a helpful reply.

Since I have never needed to purchase extra data time, I called 611 for assistance. The young woman was very helpful to make it easier for this octogenarian. She was knowledgeable, professional and courteous. I love Tello. Keep up the good work.

Iv always loved tello iv had them for years and Iv even put on my whole family to use them! Its great!

Jamie, the customer care person, was very patient, clear, detailed, and guided me through the process all the way. If your services are as good as her help for me this morning, you are a 5-star company.

Tello is easy to set up, works great and is very affordable. I recommend it to all my friends.

I found the 5G speed in Phoenix during the week I was there problematic at times. I am not a heavy user but had connection issues/speed issues some days - just annoying mapping etc. But not much to complain about otherwise.

Reliable cell service at a very affordable rate. No issues.

Overall I'm extremely satisfied with my experience at Tello. Compared with other carriers I've had in the past this is by far the best. I've had a few small problems but after talking on the phone with customer service it has always been resolved.

no problems no contact is always a good experience

Misty was beyond incredible! Wow! I cannot tell you how much she went above and beyond!!! Saving my old number was the number one thing she did for me, when a lot of people would not have cared! She was kind, listened well, informative, concise, patient with a senior. My goodness, give this lady a raise! She should be a manager or trainer for sure!!! Thanks so much. I always recommend Tello!

Lucas was absolutely AMAZING! He was so patient professional and helpful with my porting problem. I was in a hurry and in a panic, he totally saved my day, I am so grateful.