Why customers love us:

I found a Tello plan to match my needs perfectly. No other company appears to offer the range of options I found with Tello.

Auto pay so no effort at all. Not sure why more people aren't switching to Tello. I guess they just don't believe that $10 a month is for real.

The service overseas was easy to set up and performed as promised!

We’ve had Tello.com as our cell phone service for several years now. Our phones have always worked well! And if we needed to look up information— that worked well too! Tello.com has not disappointed us! Plus very reasonable prices, of course. We highly recommend this service!

Been with Tello over 2 years and what is nice they're not trying to sell you something every week. Their sevice is as good as T Mobil and far, far less expensive. My wife calls Australia every day to talk to her daughter and it cost nothing. It is very easy to change unlocked phones & we have found their customer service is excellent as well. I've told a lot of friends about Tello and they also have signed up with no problems.

Great service! Been a customer for about a year. Just ordered a phone for my husband.

Very reliable service at a very good price. Many plans to choose from. Initial setup was very easy.

As a nonprofit with phone needs only as an information line, Tello has provided more service than we need at a minimum of cost.

Flawless service, great value and user friendly website.

Best of the best…. Price….service….easy to join ….

Good service with a budget friendly price. Had tello for 2 years and don't plan on switching

Great service all around. Never get dropped, crisp, clear sound. Best of all, can’t beat the price!!

Love my Tello! 9 bucks a month for reliable cell service!

Reliable, easy to use, helpful customer service, and inexpensive!

GOOD SERVICE

You were very helpful, tested my phone and clearly stated what my problem was. Tello support is the best.

Very prompt helpful service. Thank you.

Great Service, best deal

Absolutely the best cell phone service I ever had.great service at a reasonable price. Thanks Tello.

Good services. convenient online chat and services.

Everything about this company is top level I am happy to be a part of it all

Excellent price and cell service

I have had Tello service for over 5 years for my two grandsons. They have everything they need with unlimited talk and text, and 2 MB of data, which allows them to keep in touch when needed. The service has been reliable and durable and is more than I would expect for such an incredibly low price. I would recommend their service to anyone who wants exceptional service at a very low price!!!

No problems, no hassles or junk. Plus a great price

Great service and pricing

the service is very good!

The service is reliable and most affordable for those on fixed incom.

I use WIFI 80% of the time and live in a rural area (No cell signal) The price is the main draw for me I set up auto pay and Tello always give me a notice before and after payment. The ability to change the plan or cancel with no problems is great. I have no problems but haven't had much interaction with Customer Service enough for a full review.

The ordering process is simple with variety of plan for selection. The quality of call and data speed is also fine.

Easy to set up, easy to change later, the service even reaches me in Amish country (Ethridge, Tennessee). If I'm a little late to renew I don't instantly lose my number. The rates are really cheap with no catch. The simplest time I've ever had with a phone plan. It's so good I felt it was only fair I give a review when asked so I could share my own experience with it. All around a no-fuss affair.

I am in the Philippines and i cannot make any phone calls anywhere. It says for emergency use only. And i can't get a live agent to help me. So find someone who can help. I need to make calls. That is why i have tello and i have over 3000 minutes, so that is not the problem

The Customer Service at this company is the absolute best. I called at 1 AM, and the lady I spoke to was a delight. I never experience this level of service anywhere. They have several plans, and options to choose from. I am so impressed with this company. I suggest you try it to see immediately what I am speaking of. Thank you & Happy Holidays!

Very easy to use website that had clear instructions.

LOVE being able to change my plan quick and easy. So, when I travel, or when I'm home, I pay for just the services I need.

One of the best interactions with customer service I have had. Patient and helpful and most important, got the problem solved.

Got it just for the text and calls (no data) and it good and is doing exactly what sppouse to do... and is just $9.23/month

Very affordable and reliable, straightforward to change plans or add prepaid minutes when going overseas.

I've had Tello cell service for years, because nobody can beat their prices, customer service, or coverage.

My CSR was great, as usual.

I called the customer service number and call was answered quickly by Alejandra. She also resolved all my concerns. Excellent job!!!!

Great service. Can’t beat the affordability of the line costs. I get unlimited everything just for $25. I’m also able to get 5G even in my rural small town. The phone I got is the Nuu B20. It takes forever to charge but the battery life is great. I just wish they had new phone options for the iPhones. I also wish they would incorporate a payment plan option of their own to pay off the phones over time. I know they have affirm but that won’t really be as good when getting a phone that’s well above a couple hundred dollars. Also feel like the prices on the refurbished phones are a bit ridiculous. They’re basically charging the price of a new phone for a used/refurbished one.

I rarely leave reviews but Tello has been an absolutely great company to be a customer from. The service works without issue, and the cost is amazing. It's a great value and I tell everyone I can about it.

I use my Tello SIM card when I am in the US. It has always worked well in the various places I have used it. I ordered it from Canada, and it arrived when they said it would. I have contacted customer service for various reasons. They have always replied quickly, with obviously people-written replies. I tried to purchase an e-SIM at one point, being convinced that my phone would take it, and they correctly did not sell it to me, as I was mistaken about my phone. In the time I have had the SIM, they have increased the amount of data on my plan without raising the price.

"I am very happy with Tello! My family and I have been with them for about three years now, and they are hands-down the best value for the money. The company is extremely efficient and easy to work with. Their customer support is top-notch, always providing maximum assistance whenever needed. I couldn't be more satisfied with the services provided!"

It’s easy to purchase credit for internacional use, works really well in other countries, and does not interfere with other SIMs on the phone. I am really pleased I found Tello.

Great price no matter what level of phone service you need. I've been with Tello over 8 years.

Great value and services

Since I started using Tello a few years ago the service has been as high a quality as any of the previous 'big name' cell phone providers I used. I've told all my friends and family about my experience.

Good service that is always available. I wish the international service use was more clear. A solid value at very fair pricing.

Excelente servicio

absolutely great

Actually, the Tello app has a bug. After successfully changing plans, it is stuck on the receipt. I must restart my iPhone to get back to the landing page. It’s been like this for at least a year.

I like Tello, it is very flexible!

I used tello services for my back up spare phone that I keep in my car. The price is very affordable for my needs and I use it to call a few friends in Europe. Thanks for a low cost service.

Response within the hour via email. After a period of time, I was asked to call to address the issue. Resolved 100% to my satisfaction.

Idiot proof.

So far, TELLO has delivered the goods: a phone line at a reasonable cost. (as I write this, I am also still waiting for my old phone number to be ported from my previous carrier, but this is not TELLO's fault. I am very sure my previous carrier's greed is causing the problem.) The one thing I do not like with the switch I made (i.e going from my Big Carrier to TELLO) is the transition and its steps (getting the new SIM card, slipping it in the old iPhone, activating it, setting every button in the APPLE "settings" on right, and getting the phone to work correctly between rings numbers and voice mail) is never as easy as one would hope. I am sure this would be equally infuriating with the big carriers (such as VERIZON or ExFINITY or AT&T) but TELLO has no stores and no active phone support, really. Even if they email you back fairly fast after you emailed your question, they always seem to be sending you rote replies of a general nature and rarely apply themselves to addressing the particularities of your case or your question. This means I am spending a lot of time right now trying to figure out how to record a clear outgoing message, and have it delivered to my callers in as few rings as possible. Someone more adept than I am at that game might figure out the hoops quickly, but I feel a bit let down for lack of help, although I cannot deny the technology is amazing and very affordable.

What a breeze to work with polite and knowledgeable CSM team that listen and answer questions without being rude or arrogant. No forever hold and speedy resolution. Thanks for another great experience! Setting the standard.

I have used several cell phone companies over the years and some were ok some were not but Tello is awsome they meet all my needs for a great price and have bigger plans if needed and the 1 time I had a problem they fixed it with in 10 minutes I would tell anyone to give tello a chance you won't regret it

I don't trust my number with any other service. Easy to port into, out of, and flexible plan options make it unique but also easy to use. Option to rollover minutes and data are plus. Thank you Tello for the great service and peace of mind!

Excellent collection of affordable options for flawless mobile service. Very good spam filtering, too!

Does everything I want a phone service to do without any problems.

Extremely reliable

do a great job thank you

I have used Tello for several years now for my cell phone service and it's been great! Never have any problems with making or receiving calls. It is so cost-effective and I highly recommend it to everyone!!

Great price and excellent service almost everywhere and I like out in the sticks.

The actual service is great, but the NUU phone I purchased from you is not so great, which is the only reason I did not give you 5 stars. Once I can afford a new phone the 5th star will magically appear. I will continue to use the Tello service because it is just the service I need.

Very fast and on point! Sebastian Coca was the representative that I spoke to. Thank you!

Works perfectly everywhere, every time.

The price is the main reason for my rating. I don't often use my phone but when I do, the service has always been available.

I have been using Tello for many months and have found it fairly impressive compared to other services. The voice and data work well. However, the cost for international and roaming services is higher than that of most other service providers. It is suggested that you revisit these rates to see if you can lower the cost. This should give you an advantage over your competitors and expand your customer base well beyond the others. Your market share could explode! Food for thought!

I have a $7.50 bill every month. If on Wi-Fi at home or work , use that. It’s great service too if not near wi-fi. I have a very small plan and it works great for me for 4 years now. You can always go up in plan very easy if need to if not on safe Wi-Fi

Great service with affordable cost.

Tello immediately fixed my problem, great service, Fabulous price, always recommend them

Tello is amazing!!! I use it for my home WiFi 🤭. It works great! But after the 50GB is used (I rarely use that much) is very very slow….. so slow you can’t hardly do much, overall it’s a great company, easy customer serve reps and transparent billing. Thank you Tello!!!!!!!!!!!!!!!

I have had Tello for several years now. Excellent service. Never are without a good signal. Even in rural areas. Very simple process to port my old number over. Great prices. So glad I got away from Verizon with every month a price increase.

Have had service for three years and have had no issues. Price is great.

Customer support was excellent and very informative!

Honest and inexpensive, that's the secret.

Fantastic experience working with Johyse on a complicated situation syncing my wife account to mine off of an old work email I no longer had. It took awhile but Johyse was very professional and patient as we worked through the security protocols. Thanks for a great experience.

Veronica Mercado She is amazing customer service Top notch!! She assisted me professionally from A to Z solving the processing the payment for my mother’s Tello monthly bill. Please keep Veronica, and highly recommended to offer her management position/training and new market development; she is a real asset of Tello!

Tello Customer Service is impressive. This morning was the second time they've helped me. Andy walked me through step-by-step, very patiently, how I could use my phone in Europe. Very pleasant experience!!

Very good service and signal for the price.

Great rates and even better customer service!

Service works well in a rural area and the low price makes it a no brainer. The reason for 4 starts is that it didn't allow me to open one site using my hotspot - it is a news station that is not mainstream so it blocked it for "Misinformation." That is a big no-no for me, but that is not on Tello - it's on TMobile.

Monthly bill is so reasonable.

If you want to keep a US number while being outside the US, this is the best solution.

Still waiting for a solution after 2 days

The ability to pick my own plan for a very reasonable price.

Simple, straightforward

I had the best experience with support than I've had in a while, they were patient, and kind, they got me all fixed up quick. It took awhile but I thought I could do it myself. I'm not as tech savvy as I thought, if I had just followed the directions from the beginning, I would have done it right, I assumed too much about my device and got it wrong. Your support was key to my succeeding in keeping my phone. Thank you

An honest, reasonably priced, ethical company that provides what it advertises.

Alenjandra Alvarez was excellent in all respects. She is knowledgeable, patient and kind. She helped for almost an hour with a SIM card that just barely fit the tray and then walked me thru activating my phone and choosing a Plan. She is a gem and dserves a raise and/or a promotion for her service which outshines every other customer service rep I have encountered.

Excellent. I'm satisfied with the service

Call answered promptly and the customer service representative responded Dr quickly and efficiently to my needed request.

Awesome wireless company, very reliable

The agent understood my request and gave me the best answers and even improved it while we spoke.

You should know I rarely rate 5 Stars!! That said this is a reasonable good phone service.

I get all the service i need at a very reasonable price.

I appreciate your services and so much more.