I was with ATT for 12 years, and each year customer service worsened if that were pos...
I was with ATT for 12 years
I was with ATT for 12 years, and each year customer service worsened if that were possible. Off shore folks who can speak a little English, but comprehension barely. It becomes so frustrating when you call to get something fixed, and they don't understand what you are even saying, right? We have ALL been there, but with Tello their English speaking AND English comprehending reps are all outstanding. By far the best customer service experience, and super user friendly website to meet all your needs.
In this age of zero phone booths and rare home phones, it is fantastic to find a cell...
In this age of zero phone booths and rare home phones, it is fantastic to find a cell service that is reasonable enough to allow you to afford a phone for even the youngest members of your family. Tello has made it possible for just that! For less than I was paying with another company, I not only have my smartphone but I can afford one for my grandchild to keep in touch with me and his other grandparents! Thank you, Tello.com!
Happy we found Tello EDIT: ...
So happy we found Tello. The prices are great! I am able to get each of my children...
Happy we found Tello EDIT: Pay As You Go policy change
So happy we found Tello. The prices are great! I am able to get each of my children phone and internet plans that suit their individual needs. The younger ones I use the Pay As You Go. I love the new option to organize the family, all under my account. I am able to adjust the plans and increase or decrease each child's plan, according to their needs. Tello emails me monthly before the plans renew, which is very helpful. Anytime I have a question, the customer service responds very quickly. Best cellphone service I have ever had.
UPDATE: I just got notified that the Pay As You Go rules have changed. Originally, the rules were that you could put a minimum of $20 into your account, and use it as you needed. If there were no phone calls, internet use or texts for a year, the money would be taken away by Tello. It worked great for the kid's games that need data on car rides and occasional texts/calls. This was also a wonderful option for older people on a fixed income, that just needed a phone for emergencies.
The new rules for Pay As You Go are that you have to add a minimum of $20 every 3 months, regardless of usage, or they take your money away. Clearly, they are hoping you will instead, sign up for a low cost plan and pay monthly for it. Tello does have a $5/month plan, making it cheaper to do a plan than to put in $20 every 3 months for Pay As You Go.
Four of my kids are under the age of 12, and don't need monthly plans. It was nice to know that when we were out of range of our home internet, they could still contact me. Due to coronavirus, the kids don't leave the house often, but I still appreciated them having this safety measure. Pay As You Go is no longer a viable option with this policy change.
Especially considering that most people using Pay As You Go would be using a monthly plan if they could afford it, it seems that Tello is putting business ahead of community. The ability to communicate is a safety need, not a luxury.
Tello still has the best plans and customer service.
But as a parent with a large family, already struggling during the pandemic, this change in policy is very disappointing.
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