Unlimited phone plan for $25/mo

Customer Service Review

It seemed to be a hopeless situation restoring my service which was turned off because the auto payment did not process. Bank card was accidentally turned off and service ended. It was complicated by the fact I did not remember my Tello password and had old, outdated info in my account setting. The rep was patient and helped me to set up my current info and have the payment processed and my phone service was restored. I appreciate his understanding and patience and was relieved that I did not have to set up a new account and phone number.

Best in class service rep

The customer service person (Alison Claros?) was so knowledgeable that she literally blew my mind. I have a scheduled payment at Paypal for my Tello account and it was applied to a secondary corporate PEX card instead of the preferred card B of A card. She walked me through the process of cancelling and re-adding a plan on Tello's site so I don't lose my service before she reversed my charges on the PEX card. She seems to a Tello and Paypal expert all at once. My far the best, first in class, rep that I've ever encountered.

Johyse was a great assistance today…

Johyse was a great assistance today with me for how to add the information I needed to put on a phone by doing it online as to doing it on the phone itself. She helped me with finding the location in the account online and it made it much easier and I thanked her greatly!