Unlimited phone plan for $25/mo

World-class Customer Service Experience

After several attempts to reach customer service on the phone, I finally got representative, Lucas Rodriquez, on the phone to assist me in completing my Tello phone setup. It was well worth the wait for the high quality of service he provided. He was professional, courteous, patient, and very knowledgeable. It is employees like him that will continue to contribute to the growth and good reputation of Tello. I am sharing my positive experience with all my friends and family.

Nothing is easy anymore

Nothing is easy anymore, or so it seems. Expect in the Tello world. Today, the most capable Laura guided me through the purchase of a replacement phone, step by step, pausing for questions and backtracking when needed. Laura demonstrated strong interpersonal skills as they guided me through the process from start to finish. She has an 'even' quality in her mannerisms that is impressive. It's never a good day finding your phone's battery has started 'growing'. Laura helped by providing the guidance needed to make the process simple. All Tello Support Technicians are highly skilled. That speaks to Tello's dedication to providing clients a superior level of customer service. Will add this one ancillary observation. The mind of the software engineers as they build on the work of predecessors, often from now non-existent entities, as they design pathways to follow (or stumble over) makes me question whether a 'digital archaeology' course is part of the software engineers' degree.

Mauricio was excellent

Mauricio was excellent. He was patient and helped me order my phone and service. Your monthly price is great. I appreciate the ability to swap plans monthly.