Unlimited phone plan for $25/mo

I’m a senior

I’m a senior, and I just can’t say enough about the Tello, the kind and attentive ‘hands on’ customer support and service of the highest quality my husband and I have ever received, both with their products as well as their monthly cellphone service. Over the last 4 years we’ve experienced their commitment and dedication in providing some of the highest quality of uninterrupted services that we’ve ever had, always professional, but also with patience, warmth and kindness, always reassuring us that they are there to support us in every cellphone service and situation that may arise. Earlier today, after struggling online with the lack of internet capability, one of their competent technicians by the name of Andy couldn’t have been kinder or more patient as she walked me through by phone call, some changes I had chosen to make on my account. I don’t have a computer, but While speaking with her by phone, she had me pull up Tello’s website and spent the next 35 minutes so so very patiently assisting me, step by step, all the while reminding me to just take my time and not be too stressed. Oh my gosh, she made ALL the difference. I couldn’t thank her enough. All of these qualities I’ve described, plus many more have made my husband and I very grateful to have chosen Tello as our service provider, I very sincerely thank them for being there for us, we continue to tell friends and family members to certainly consider using them for all their cell and internet needs.

Honest and fair help

For about 3 weeks I was trying to connect my smart watch to my new phone and port anther phone from Google Fi. So Tello customer service asked me to call them to get help to activate the phone. I called and a friendly voice (her name Ivana) answered and patiently started to direct me what to do. I am 86 with poor hearing but she managed to slowly explain what and where to tap on confusing screen to get the job done. It would be great that live agents at Google Fi or other places to have at least 50% of Ivana qualities. It would be fair to mention that Tello is quite easy to get in touch with and not given a run around like most other businesses.

The agent I spoke to was very helpf

The agent I spoke to was very helpf , polite and kind.. I was lost and she guided me through the confusion..