I wanted to use a different credit…

I wanted to use a different credit card for payment on my account. And the written information was a bit confusing. So I called Tello to speak to a representative to get clarification. I only waited two minutes if that, to talk to a representative, and she not only clarified the process, but verified seeing the new credit card information on her end. I was thrilled that it could be solved so quickly! Thank you, Tello!

Lucas saved the day by restoring my data. Now I make deliveries and keep making 💰😀

I had a issue with my phone that my data wasn't working from Friday to Monday of the week of the 24th. I spoke to about 15 different customer service people at tello. But none of them went out the way like Lucas did for me I had two phones and one of them was not compatible with a ESIM even though I was using a ESIM on it for a month. I also was in possession of a phone that did not have a SIM card but it was compatible with a SIM card but not a ESIM. Lucas suggested to me that he put a e sim on the initial phoneI was using but warned me that it was not a compatible device for either a ESIM or physical SIM. But since I had been using a ESIM in the first phone that was actually incompatible he warned me that it mine act unpredictable. So he issued me an esim for the uncompatible phone and it is working right now. In the meantime he ordered me a physical sim and gave me a coupon so I would not have to pay for it. When the physical SIM card reaches me I can put it in my compatible phone. Out of the 15 or so customer service reps I spoke to Lucas was the only one clever enough to come up with a win-win situation for me. A special team was supposed to email me and reach out to me about the problem but I never heard from them. But Lucas took his time really REALLY listened to the complexity of my problem and came up with him brilliant plan to execute me having data. He needs to get the biggest raise because I was about to go look for a different cell phone carrier. But he was like a knight and shining or armor. I hope tello recognizes how great of a customer service rep he is. Please give him a raise because he was on the phone with me for 15 minutes but he would not give up till he came up with a viable solution. Not just a viable solution but a long-term solution. Thank you Lucas you are the greatest ‼️

The experience was great because it was brief and unmemorable. .unmemiorableI…

The experience was great because I barely remember it. I dialed the service number on my phone, spoke to a real person, who was friendly, received the information I needed, made the data entry, problem solved. Received confirmation via email of my success.