Tello is nearly a perfect cell phone service. The one problem is that your prepaid mi...
Tello is nearly a perfect cell phone service. The one problem is that your prepaid minutes expire after 90 days. Not cool Tello. If they would stop expiring my minutes, then I would definitely give them 5/5!
Customer Service is amazingly EXCELLENT and fast... from quick and thorough email res...
Customer Service is amazingly EXCELLENT and fast... from quick and thorough email responses, to online CHAT with a PERSON (not a computer or FAQ system), to calling them direct (with a less-than-one-minute wait time). I switched because my old carrier would not support my mint condition 128gb iPhone SE; TELLO.com does support that phone and in fact sells it (now smaller iPhones are coming back!) I am STAYING not just because of the cell phone connection but because the Customer Service is the very best I have ever had from ANY provider. Thank you, thank you! (I would have given 10 stars).
Happy we found Tello EDIT: ...
So happy we found Tello. The prices are great! I am able to get each of my children...
Happy we found Tello EDIT: Pay As You Go policy change
So happy we found Tello. The prices are great! I am able to get each of my children phone and internet plans that suit their individual needs. The younger ones I use the Pay As You Go. I love the new option to organize the family, all under my account. I am able to adjust the plans and increase or decrease each child's plan, according to their needs. Tello emails me monthly before the plans renew, which is very helpful. Anytime I have a question, the customer service responds very quickly. Best cellphone service I have ever had.
UPDATE: I just got notified that the Pay As You Go rules have changed. Originally, the rules were that you could put a minimum of $20 into your account, and use it as you needed. If there were no phone calls, internet use or texts for a year, the money would be taken away by Tello. It worked great for the kid's games that need data on car rides and occasional texts/calls. This was also a wonderful option for older people on a fixed income, that just needed a phone for emergencies.
The new rules for Pay As You Go are that you have to add a minimum of $20 every 3 months, regardless of usage, or they take your money away. Clearly, they are hoping you will instead, sign up for a low cost plan and pay monthly for it. Tello does have a $5/month plan, making it cheaper to do a plan than to put in $20 every 3 months for Pay As You Go.
Four of my kids are under the age of 12, and don't need monthly plans. It was nice to know that when we were out of range of our home internet, they could still contact me. Due to coronavirus, the kids don't leave the house often, but I still appreciated them having this safety measure. Pay As You Go is no longer a viable option with this policy change.
Especially considering that most people using Pay As You Go would be using a monthly plan if they could afford it, it seems that Tello is putting business ahead of community. The ability to communicate is a safety need, not a luxury.
Tello still has the best plans and customer service.
But as a parent with a large family, already struggling during the pandemic, this change in policy is very disappointing.
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