About Tello Mobile

It started out rough for my iPad but TELLO customer service was GOLDEN! EXCELLENT follow through! THANKS TELLO!

I have an iPad with cellular+wifi, and saw so many ads saying that Tello would work with my iPad. Initially (2 days ago) when I signed up, after 2 days of difficulty, I spoke to a tech support rep who flatly contradicted all the advertising saying that this data service would work with my iPad. This tech rep emphatically told me that Tello would not work on any iPad PERIOD. When I wrote to tech support about the many ads saying that TELLO is good for tablets, they contacted me and FIXED MY PROBLEM! The tech support person I spoke to initially who said I would never have Tello working on my iPad WAS WRONG and the backup TECH SUPPORT contacted me and got everything working! I'm THRILLED with their response! THIS IS THE CATCH with an iPad: They're not built for cellular phone use so although a phone number is assigned to every account, the number does not work for incoming or outgoing calls with any data plan or any cellular plan, even though these iPads can use either a physical sim card or an E-Sim. The problem with that is when Tello needs to send you a ONE-TIME code to log into your account - because the phone number doesn't work, you are OUT OF LUCK. But there is a solution that the new Tello Rep who contacted me worked out. Theres one back door that allows you to get the one time code. What the iPad with WiFi+Cellular is good for, is giving you secure private internet access when you are on the go, so you don't need to utilize public WiFi. It can also allow your iPad to act as a hotspot for a laptop or other devices. You do need to check (by entering your IMEI number) for compatibility of your device. THIS IS KEY INFORMATION: If you have an iPad and have difficulty setting it up, this is what the KNOWLEDGABLE representative specifically told me: ************* We understand that iPads, even those with SIM compatibility, cannot receive SMS messages directly. While these devices can use mobile data, the Messages app on iPads only mirrors messages from a paired iPhone and does not support native SMS functionality. For this and similar situations, we offer an alternative method to log in to the app if you're unable to receive text messages: -Log in to your Tello account at: their link for my settings. -Scroll to the “One-time Mobile App Password” section. -Enter your Security PIN and click “Request Password.” -A one-time password will be displayed on the screen. You can use this code to log in to the My Tello app. Keep in mind that this login only needs to be completed once, as the session should remain active on your iPad unless you log out manually. ************* Make sure, if you are signing up for use on an iPad, that you find the correct tech support from TELLO who has the real answers! This too: Under GENERAL on your iPad you need to go to CELLULAR DATA to turn on the ability to use your iPad as a Personal Hotspot if you intend to use it that way. Also you should set APN settings on your iPad. You can find that info on the TELLO website. I'm on "day one" and feeling really thrilled at the time and attention the customer service staff paid to help resolve my issue. THANK YOU TELLO!

Perfect for International Travelers and Expats

In addition to the US, I have been utilizing Tello in South America (Brazil), and Tello has met or exceeded all expectations. First and foremost, the receipt of SMS messages for TFA, via either WiFi Calling or International Roaming, has been seamless, in addition to its other functionalities. And to top it off, Customer Service is of a consistently high caliber and always helpful. Very highly recommended!

I love Tello

I love Tello. I have had this plan for years, and the service has been consistent, excellent, and I pay with an auto payment, which they notify every month that the contract is renewing on that date, then again when the transaction was complete. Never had any complaints. Would. and have recommended to others.