help with plan change

I accidentally changed my plan to a different line, and they helped me get a refund and change my plan. Thank you.

A+++ Lighting Fast Service / Many Features

A+++. Ported my number from my old carrier into Tello.com in just 2 minutes after I placed the request online. TWO minutes. That's right. In 2 minutes I was ready to roll with Tello.com without doing anything to my phone which was able to recognize Tello and update the APN with ZERO input on my part. The visual voice mail from the old carrier stopped working, but a Tello rep asked to set up a different application, which is far more better than the old one from the old carrier because it provides FREE TRANSCRIPTS to all voice mails. For that service alone some carriers charge $3 / month. Got it FREE with Tello. Most important, I am quite happy with all the flexibility and features Tello offers, as compared to my old carrier: 1. Can use the same phone number when travelling outside the US. 2. Can use wifi to make and receive calls. 3. No yearly contract required. 4. Can adjust my plan anytime to exactly what I want. 5. FREE visual voice mail transcripts through an ap. FREE. This is a 21st century feature that only a few carriers provide. I did not not know Tello offers it, and I would have switched carriers only for this feature alone. It is mistake for Tello not to mention this great FREE feature in its web site. A lot people will switch to get FREE visual voice mail transcripts. Because of the above features Tello looks 21st century to me, and my old carrier 20th century. Quite happy with Tello.com

Reception and Support for a great price!

I get great reception and customer support for a very low price. Recently, I told a young person what I pay, and she replied, "Oh, you must have a flip phone!" She was amazed that I have a smart phone with lots of memory for less than many folks pay for a flip phone. And I was able to upgrade recently to a better phone for a reasonable price. I'm so glad Clark Howard told me about Tello.com!