Quick Response

Customer Service was quick to respond through email and kept their promise of calling back when I couldn't get through after a few tries of calling in and lines were busy. They helped resolve my issue quickly and thoroughly. Thank You.

I have no complaints

I have no complaints. Thank you for good reliable service and prices. 4 stars instead of 5 so you never stop striving :-)

It was easy to order but unexpected set up difficulties

It was easy to order. The plug that came with phone did not work; phone did not charge. Not possible to realize this without turning on phone. Swapped bad plug out for another USB plug and that worked. It was incredibly difficult to figure out setting up new account with apple product - definitely not intuitive. Plug that didn't work was labeled made in China. Maybe plug not designed for 60 Hz. Also the battery is not new. The maximum capacity of battery, a measure of battery capacity relative to when it was new, is at 90 percent. My other phone that I've had for four years also has battery at 90 maximum capacity. Apparently, contrary to my expectation, refurbished phone does not include new battery.