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Customer service

The nice thing about tello is that when you need help there's always somebody live there to help you. And they speak English! Otherwise, other services are excellent.

Great value plan, great customer service, no contract

Their customer service is the best I have ever experienced of online it over the phone ( especially as so many companys nowadays cannot be called or just make you sit in hold and never plan to help to begin with). I have interacted with them over phone and another time by email and they quickly resolved the issues. The price is a good I am doing $25 for unlimited data text and calls, it is probably has more areas that have trouble with service for calls or data than a larger company but is a great budget company, if you have allot of important zoom meetings or very high data use functions to use may not the be best one for you. I also appreciate no contracts just month by month, I have stayed with them for a year or 2 and don't plan on switching any time soon.

Trying to Do the Impossible

I was told that when I returned to the USA for the winter, I could reactivate my SIM card from last year. I tried for 2 hours to get that work without any success. I asked some helper online and they told me to do what I had been trying to do. Finally, I asked for a response from the Help Line. They told me that I cannot reactivate a SIM card that has be deactivated. They were very friendly and indicated they would send a new SIM card in the mail, which I should receive within 3 - 5 business days. I have not received it yet but this is day 4, so I anticipate it will be there tomorrow. Next time I will order an e-SIM card.