Go, go, go with Pay As You Go!

Good service, exceptional pricing

We've used Tello plans on two phones for the past 3 years, and really like that we can customize the features on each phone. We pay only about $25 per month TOTAL for the two lines, as those phones don't need much data—mostly phone & text. Service is reliable, payment is easy, customer service is good. Pricing is excellent!

Lucas saved the day by restoring my data. Now I make deliveries and keep making 💰😀

I had a issue with my phone that my data wasn't working from Friday to Monday of the week of the 24th. I spoke to about 15 different customer service people at tello. But none of them went out the way like Lucas did for me I had two phones and one of them was not compatible with a ESIM even though I was using a ESIM on it for a month. I also was in possession of a phone that did not have a SIM card but it was compatible with a SIM card but not a ESIM. Lucas suggested to me that he put a e sim on the initial phoneI was using but warned me that it was not a compatible device for either a ESIM or physical SIM. But since I had been using a ESIM in the first phone that was actually incompatible he warned me that it mine act unpredictable. So he issued me an esim for the uncompatible phone and it is working right now. In the meantime he ordered me a physical sim and gave me a coupon so I would not have to pay for it. When the physical SIM card reaches me I can put it in my compatible phone. Out of the 15 or so customer service reps I spoke to Lucas was the only one clever enough to come up with a win-win situation for me. A special team was supposed to email me and reach out to me about the problem but I never heard from them. But Lucas took his time really REALLY listened to the complexity of my problem and came up with him brilliant plan to execute me having data. He needs to get the biggest raise because I was about to go look for a different cell phone carrier. But he was like a knight and shining or armor. I hope tello recognizes how great of a customer service rep he is. Please give him a raise because he was on the phone with me for 15 minutes but he would not give up till he came up with a viable solution. Not just a viable solution but a long-term solution. Thank you Lucas you are the greatest ‼️

Great Customer Service Experience with Ms. Arlen Ayala

Needed to swap phone. Arlen handled the job with a smile and utmost professionalism. Very happy with Tello. In no time my phone was working. Beautiful job.