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Budget Friendly Carrier

I’ve had no issues to date and I’ve been using Tello for about 3 years now. Affordable, easy to set up, and just what I was looking for. It’s also easy and hassle-free to change or cancel your plan at any time, which I appreciate.

A wonderful supervisor

Initially I had some teething problems getting connected but that was due to my location and not Tello. A supervisor named Stella was fantastic. She listened to my issues, she understood exactly what was required and helped me resolve it. Her communication, problem solving and customer service skills were excellent. I hope she was recognised as a valuable member of the company.

Lucas saved the day by restoring my data. Now I make deliveries and keep making 💰😀

I had a issue with my phone that my data wasn't working from Friday to Monday of the week of the 24th. I spoke to about 15 different customer service people at tello. But none of them went out the way like Lucas did for me I had two phones and one of them was not compatible with a ESIM even though I was using a ESIM on it for a month. I also was in possession of a phone that did not have a SIM card but it was compatible with a SIM card but not a ESIM. Lucas suggested to me that he put a e sim on the initial phoneI was using but warned me that it was not a compatible device for either a ESIM or physical SIM. But since I had been using a ESIM in the first phone that was actually incompatible he warned me that it mine act unpredictable. So he issued me an esim for the uncompatible phone and it is working right now. In the meantime he ordered me a physical sim and gave me a coupon so I would not have to pay for it. When the physical SIM card reaches me I can put it in my compatible phone. Out of the 15 or so customer service reps I spoke to Lucas was the only one clever enough to come up with a win-win situation for me. A special team was supposed to email me and reach out to me about the problem but I never heard from them. But Lucas took his time really REALLY listened to the complexity of my problem and came up with him brilliant plan to execute me having data. He needs to get the biggest raise because I was about to go look for a different cell phone carrier. But he was like a knight and shining or armor. I hope tello recognizes how great of a customer service rep he is. Please give him a raise because he was on the phone with me for 15 minutes but he would not give up till he came up with a viable solution. Not just a viable solution but a long-term solution. Thank you Lucas you are the greatest ‼️