Go, go, go with Pay As You Go!

I've had the phone for a long while and…

I've had the phone for a long while and never lost service. It's easy to use and the price for a month is very reasonable.

Genuinely helpful customer support

Customer service is prompt, and unfailingly polite and helpful. The "worst" experience I ever had over several years was simply calling at a time/day when I couldn't immediately connect with an agent and so got voicemail instead. Every other time, they sorted out my issue/misunderstanding/whatever with no fuss. It's a serious relief to know that customer support isn't going to be a waste of time, stressful, or fail to resolve problems.

great but expensive roaming

Everything has been great, especially with the eSIM which I could do over the web last year before travelling to the US. Working "over wifi" on my iPhone, even SMS text, is great when I'm not in the US. Payment (card, apple pay...) works fine. The only pain points: * the app UI is a little confusing sometimes (but not terrible) * Roaming in Europe is a bit on the expensive side. It only works in "Pay as you go" mode and 1 cent per MB is too 5 years ago.