Go, go, go with Pay As You Go!

I'm really happy with Julia She the goat

I'm really happy with Julia She Answered all my questions and help me change my due date as requested. She was quick and provided all the necessary answers and help me log into the mobile app as well. I had no idea that for the mobile app you need a 1-time code instead of the main password use only for the website even though is stated at the bottom. Plus, she did not ask for a Survey I asked her to send the survey because of how many answers she gave me and how patient she was. Additionally, she shows me how to use the chat and tells me is only available when the lines are congested.

Tello's customer support is over the top outstanding!

I have a Pay-As-You-Go account. I have it set to auto recharge with $10 when my balance drops below $2.00. Recently I used up my balance but my account didn't auto recharge leaving me with a balance of $0 and the inability to make or accept calls or texts. I contacted Tello support who responded quickly. They investigated and found that my account did not auto recharge because my payment method credit card had expired. It was great detective work for them to zero in on the problem so fast. They gave me detailed steps on updating my payment method credit card and also on checking some settings, which turned out to be very important because some settings had changed, probably because my balance went to zero. They fixed my account so I was able to auto recharge and now everything is good. The problem was entirely my fault for not keeping my payment method credit card up to date but instead of blaming me, Tello support handled my issue with grace, professionalism, kindness, and expertise. It is rare to experience such outstanding support now a days so great job by Tello!

Great coverage

Great coverage, better or at least equal to AT&T in my experience, for 1/4 the price. I was hesitant to switch because the cost was so low I feared that would lead to poor service, but I was completely wrong!