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My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!

The agent did an excellent job.

The agent did an excellent job of answering questions and guiding me through the process of activating my cell phone.He was very knowledgeable and patient with his instructions with no issues with completing the activation. Thank you the service was appreciated.

I rarely need to contact tech support…

I rarely need to contact tech support at TELLO, but when I do it always amazes me that no matter where they are in the world they always speak English without any accent. And they also solve the problem.