Go, go, go with Pay As You Go!

Excellent customer service and no problems so far...

After being a customer with Tello for a year now, I can say I'm very happy not only with the phone service itself, but also with the excellent customer service they offer (both in English and also in Spanish, 24/7). Their HUMAN representatives are not only nice and friendly but also very attentive to their customers. Especially, the last representative I talked to a few days ago (her name was Julia) was very professional and supportive. What a difference from working with other major phone companies! I also use the feature that allows me to call my family abroad at no extra cost, and the phone service within the US has been working great as of today as well. I also recently switched my wife's phone number to Tello, and the experience has been simple and easy. I hope this service -and the rates they offer- will continue offering the same level of quality in the future.

I’d say I’ve been a customer for…

I’d say I’ve been a customer for approximately a year. Never had an issue unlike Visible and US Mobile. Visible was the worst experience when I first tried them. Data issues such as no service/internet issues and getting ahold of customer service taking 3/4 hours when I had that issue along with a lot of lengthy back and forth. I think they have fixed it since then. I’ve had a service/data issue with US Mobile before that went in for a few weeks but at least you can chat with them and get them on the phone if need be they’ll call you. Google Fi. You can request a call back. Tello never had to contact them for anything and the data is sufficient enough I can usually play Apple Music as much as I want for the whole month and I do a lot of driving as Truck driver some times I run out with 10 day or less left on my cycle when I’m streaming music and YouTube

Porting of existing phone number was…

Porting of existing phone number was initially a problem ... but explained and quickly resolved by the help line.