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Customer Service Review

It seemed to be a hopeless situation restoring my service which was turned off because the auto payment did not process. Bank card was accidentally turned off and service ended. It was complicated by the fact I did not remember my Tello password and had old, outdated info in my account setting. The rep was patient and helped me to set up my current info and have the payment processed and my phone service was restored. I appreciate his understanding and patience and was relieved that I did not have to set up a new account and phone number.

They reply to my questions very quickly…

They reply to my questions very quickly and clearly. Even work on weekend and night time. And they explain that I am concerned patiently. Also the service for using of balance data for different plan is very good for customer. Thank you very much for your service.

AWESOME CUSTOMER SERVICE The Amazing thing about Tello cell…

The Amazing thing about Tello cell service is they have the most wonderful people like Nicole She was totally kind and thoughtful. She stayed with me till I understood everything and my concerns were met 100%.My experience with most prepaid cell plans do not have humans to solve problems that come up. Tello has 100% AWESOME CUSTOMER SERVICE REPRESENTATIVES. THANK YOU TELLO. AWESOME HAPPY CUSTOMER Charles