Go, go, go with Pay As You Go!

Tello Staff - They Just Help

Wow Factor! Over a few days, Alison Claros, and other fantastic Tello staff worked to track down what I did to confuse myself ( and them a bit). The short story. I bought a sim, installed - it got a number - and at the same time ported ( err, moved) my old number to them. Somehow, I set my ported number up to be an esim - and worse - used my library email. OMG... What did they do? Well, patiently tracked down my convoluted path and got me connected ( ha!) with my number . I was ready to give up, they said we'll help. They did. Yes, wow Factor.

Tello's customer support is over the top outstanding!

I have a Pay-As-You-Go account. I have it set to auto recharge with $10 when my balance drops below $2.00. Recently I used up my balance but my account didn't auto recharge leaving me with a balance of $0 and the inability to make or accept calls or texts. I contacted Tello support who responded quickly. They investigated and found that my account did not auto recharge because my payment method credit card had expired. It was great detective work for them to zero in on the problem so fast. They gave me detailed steps on updating my payment method credit card and also on checking some settings, which turned out to be very important because some settings had changed, probably because my balance went to zero. They fixed my account so I was able to auto recharge and now everything is good. The problem was entirely my fault for not keeping my payment method credit card up to date but instead of blaming me, Tello support handled my issue with grace, professionalism, kindness, and expertise. It is rare to experience such outstanding support now a days so great job by Tello!

I can't believe everybody doesn't have…

I can't believe everybody doesn't have tello . There's no contract ,the service is great customer service is awesome and no better deal out there . 25$ unlimited talk text and data . What do you have to loose you can keep your number and you can keep your phone so what are you waiting for ? I've never had any problems with signal no matter where I've been . Check it out if you don't like saving money go back to your old provider . I guarantee it Thank you Tello Very happy customer Fran Duncan