Go, go, go with Pay As You Go!

Ordering and Follow-Up Process

Ordering was easy but the "free SIM card" as stated on the "Phones" page with the purchase of a new phone, became questionable. I was unsure whether one needed a SIM in both (new and old) devices in order to port one's number and data between the two, leaving me to believe that two SIMs weren't a problem. When I didn't get a free one with my new phone, I did everything manually in order to activate it. The Tello emails with directions that I received were somewhat confusing because they were inaccurate. Also, Tello uses the word "line" and I wasn't sure if that meant a "new number" or new service or plan? Anyway, I extracted my SIM card from my old iPhone and inserted it into my new iPhone and finally got it activated after some frustration. I sent this info via email to Tello Customer Service (TCS) and immediately received several positive responses. The info received back from TCS should be placed under a "Contact Us" banner on Tello's main website page. One of the frustrations by friends of mine that use Tello is the difficulty of being able to physically speak to a Tello rep instead of responding to an automated phone system. A HITL (Human in the Loop) is ALWAYS a good business practice vs AI or any other digital-only business practice. Thank you and have a great day!

Spoke to customer service rep Michael

Spoke to a representative named Michael. He helped guide me through the process of resolving my issue, and his customer service skills were PHENOMENAL. He helped guide me through a tough tech issue, and he showed a great deal of patience and genuinely wanted to help. I was very impressed considering that most reps with other companies just want to get you off the phone as soon as possible. Michael's the best customer service rep I've ever interacted with. (And for the record, I've spoken with 2 other Tello reps, and they were great as well, so props to Tello!)

Tello has been great for what we need…

Tello has been great for what we need in a company! The cost is really affordable for seniors! Our previous independent company was bought out and everything changed for the worst! Keep up the great work!