Go, go, go with Pay As You Go!

My iphone suddenly needed service …

My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doing that. So, I contacted Tello via the app to find out what to do. They gave me crystal clear instruction via email within 30 minutes. Then, I saw in the procedure that I needed my security PIN, which I forgot long ago. I contacted them again in the app, and within minutes I got clear instructions to follow and I got a new PIN! Thanks to Dana and all the customer service team at Tello. I’m never disappointed.

Easy to order and customer service was helpful

It was easy to make the order. I wasn’t sure the best way to proceed as I’m helping someone who lost their phone so I called customer service. I was expecting a long hold but someone answered quickly and he was very helpful in advising me what to do and where in the website I could find what I needed.

Best deal out there

Problem-free service for about 5 years now, and still paying less than $11 per month. I am grateful for this company.