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Together, Shawn and Tello provides, patience and excellent customer service.

I originally was going to give a 2star rating but called back again moments later and spoke to a different representative named, Shawn. The previous woman was not very helpful she caused my wife to not want to activate her new tello SIM card. Shawn not only fixed my problem, he helped to reasure to her why i have a great deal of confidence in Tello. Shawn provided excellent customer service and patience for me and my wife's android services/cost and performance issues both domestically and internationally. .ost importantly is that Shawn Allow me to explain the issue without any interruptions before interjecting what he thought the issue was. That is what impressed us the most.

The reason I gave 4 stars instead of 5…

Very good product, with flexible plan options and great quality. I especially appreciate the calling app, which solves the issue of poor call quality caused by weak carrier signal. Calls made through the Tello app are very clear. Also, Tello’s choice of a blue-themed design is very pleasant to look at. The reason I gave 4 stars instead of 5 is because Tello tends to suspend accounts too easily, often without sufficient reason, and once an account is suspended, there is no way to appeal or recover it. This is the only downside so far.

We have been with Tello for almost 2…

We have been with Tello for almost 2 years now. The pros: we haven't had any service interruptions and I can email support and not be stuck on the phone all day. I have as good of coverage as I did with AT&T. Cons: sometimes the data does not penetrate into certain buildings where I had coverage before and the unlimited plan is not really unlimited. I thought it was supposed to just slow down at certain limit, but we were charged for 1 GB of data on the unlimited plan.