Go, go, go with Pay As You Go!

TELLO EXCELLENCE

Good morning: I had the outstanding privilege of working with Sorin this morning on a few complicated issues including international travel with Tello and a black Friday promotion. I have been a customer with tello (and have other members of family from the very beginning of 2016, when TELLO started). I have stayed with Tello because of your EXCELLENT CUSTOMER SERVICE. Every single time I have a small issue, my service is promt, accurate and outstanding, and I wanted to let you know that Sorin (Michael) was no short of this exemplary service today! In a time where I cannot get good service elsewhere, I am so glad I have a company like TELLO that treats it’s customers with respect. I give Sorin (Michael) my HIGHEST RECOMMENDATION AND COMPLIMENTS for helping me out today. Thank you kindly for what you do!!

Tello's customer support is over the top outstanding!

I have a Pay-As-You-Go account. I have it set to auto recharge with $10 when my balance drops below $2.00. Recently I used up my balance but my account didn't auto recharge leaving me with a balance of $0 and the inability to make or accept calls or texts. I contacted Tello support who responded quickly. They investigated and found that my account did not auto recharge because my payment method credit card had expired. It was great detective work for them to zero in on the problem so fast. They gave me detailed steps on updating my payment method credit card and also on checking some settings, which turned out to be very important because some settings had changed, probably because my balance went to zero. They fixed my account so I was able to auto recharge and now everything is good. The problem was entirely my fault for not keeping my payment method credit card up to date but instead of blaming me, Tello support handled my issue with grace, professionalism, kindness, and expertise. It is rare to experience such outstanding support now a days so great job by Tello!

Even though I had to call Tello three…

Even though I had to call Tello three times I got problem solved on my third call by a lady I don’t remember her name Thank you