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Tello won’t transfer my old number…

Tello won’t transfer my old number over. And the customer service is NON EXISTENT. I have called, left messages, and emails with no contact back. So, leaving my initial review above. But updating to 4 Stars as Tello at least refunded me when they informed me they didn’t transfer over Alaskan phone numbers. Tello claims to never received my email (used form for help on website) nor received my voicemail (called number on website and left message). However, they were very quick to reach out to me after leaving a review and actually worked with me over the weekend.

Easy & Flexible

Very competitive plans -- and very flexible. If I'm about to travel I might go for 'unlimited' one month and if I'll be at home (and mostly on WiFi) I can opt for a cheaper plan with less data. You can save a little on voice minutes too by dialing it down to 300 minutes if not a big talker. Sometimes the T-Mobile coverage in my area isn't as good as AT&T, but I can't fault Tello for that.

Great, but has an issue when transissioning.

We use Tello at our home, and we are very happy with it. The only issue we have is that when we leave home in the middle of a call, the call gets dropped. I tried this on both when I am having a regular call or a video call using an app. I do have a data plan with my Tello, so I would think the transition between wifi to cellular data should be seamless, but obviously it is not.