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knowledgeable, patient and courteous

Tello customer service rep Sebastian was very knowledgeable, patient and courteous. He listened to my issue, offered multiple solutions and guided me through each resolution step. Excellent customer service!

Excellent service, ten stars

Excellent service, excellent customer service, and they also have great phones. Above all, as long as they don't change, I am happy, and I will continue to use their service for a long time.

Great service – simple, flexible, and user-friendly

Great service – simple, flexible, and user-friendly I really appreciate Tello for the simplicity of their plans and the ability to customize everything based on my needs. It’s the closest I’ve found to the prepaid offers I’m used to in Europe, which I really missed during my stay in the U.S. The coverage is very good by U.S. standards. I also had an issue with roaming while in Europe, and Tello’s support team helped me patiently until the problem was fully resolved. What I especially liked is that I was able to handle everything via email, which I personally prefer. I also value the option to suspend the number temporarily without losing it, and the fact that there are no cancellation periods — you can stop the service anytime. I’ve already recommended Tello to several friends, and they’ve been just as satisfied as I am.