Go, go, go with Pay As You Go!

They go the extra mile to troubleshoot promptly

Live customer service has been faded out so its email only but the agent assisting me by email provided me with a ph# extension to be assisted by a live agent who really got down to the problem and was able to figure out that it was the LG phone I was using not a defective sim. LG has co. has been shut down for about a year now though there phones are still being sold in stores, through carriers & online.I happened to still have an Iphone 7 that was given to me but never used as I was always used to Android but agent Luis L. was so helpful and efficient walking me through and it was ready in no time for full use and I am ever so greatful. Tello has wonderful customer service.

Spoke with a real person :)

I had to cancel mt CC b/c I feared it had been misused. In all that stress, I forgot that my Tello payment was due and promptly declined. So, I called Tello and explained that my new card was in the mail but hadn't arrived yet. The agent listened, understood and helped me, without charging a fee like some big carriers (e.g. ATT) do. That's what I call excellent customer service. A real person, who understands their customers' needs and helps. Kudos! I love my Tello!

Great service for US expats residing in Europe

As an Expat living in Italy, I have been using Tello now for several months, primarily to have a US phone number that I can use to receive sms/calls and to use the phone while I am traveling abroad. It was very easy to set the new phone number, prices are reasonable and the plans are quite flexible to accomdate different needs. Tonight I also had a positive experience with their customer service. They responded to my query within 30 minutes and resolved my question quickly. I highly recommend Tello!