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I love Tello

I love Tello. I have had this plan for years, and the service has been consistent, excellent, and I pay with an auto payment, which they notify every month that the contract is renewing on that date, then again when the transaction was complete. Never had any complaints. Would. and have recommended to others.

I was caught up in an issue with my new…

I was caught up in an issue with my new SIM and failed to activate it. Then I talked to Tello customer service representative and she fixed it easily. Amazing.

My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!