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Spoke to customer service rep Michael

Spoke to a representative named Michael. He helped guide me through the process of resolving my issue, and his customer service skills were PHENOMENAL. He helped guide me through a tough tech issue, and he showed a great deal of patience and genuinely wanted to help. I was very impressed considering that most reps with other companies just want to get you off the phone as soon as possible. Michael's the best customer service rep I've ever interacted with. (And for the record, I've spoken with 2 other Tello reps, and they were great as well, so props to Tello!)

Together, Shawn and Tello provides, patience and excellent customer service.

I originally was going to give a 2star rating but called back again moments later and spoke to a different representative named, Shawn. The previous woman was not very helpful she caused my wife to not want to activate her new tello SIM card. Shawn not only fixed my problem, he helped to reasure to her why i have a great deal of confidence in Tello. Shawn provided excellent customer service and patience for me and my wife's android services/cost and performance issues both domestically and internationally. .ost importantly is that Shawn Allow me to explain the issue without any interruptions before interjecting what he thought the issue was. That is what impressed us the most.

The reason I gave 4 stars instead of 5…

Very good product, with flexible plan options and great quality. I especially appreciate the calling app, which solves the issue of poor call quality caused by weak carrier signal. Calls made through the Tello app are very clear. Also, Tello’s choice of a blue-themed design is very pleasant to look at. The reason I gave 4 stars instead of 5 is because Tello tends to suspend accounts too easily, often without sufficient reason, and once an account is suspended, there is no way to appeal or recover it. This is the only downside so far.