Go, go, go with Pay As You Go!

Good Features for Expats, Confusing Setup

I love the price and features. Online setup and international roaming are pluses, especially for overseas expats. The setup is a little confusing, and seemed to require using a VPN to activate the esim. I had to resort to Reddit to finish setting up the service on our phones. Because of this, I hesitate to recommend this service to my non-techy, older friends.

It was easy to order but unexpected set up difficulties

It was easy to order. The plug that came with phone did not work; phone did not charge. Not possible to realize this without turning on phone. Swapped bad plug out for another USB plug and that worked. It was incredibly difficult to figure out setting up new account with apple product - definitely not intuitive. Plug that didn't work was labeled made in China. Maybe plug not designed for 60 Hz.

Great customer support

Great customer support! I was charged in accordance with my plan which i failed to cancel. I sent a request to reimburse me the charged amount because i was outside of the US and could not use the service. No extra questions were asked, the charge was reimbursed within an hour from my request. This is a clear sign of customer care and high level of ethics and efficiency. They could leave the charge and cancel it form the next month because i failed to cancel my plan, but they reimbursed me. This is how businesses should be. Great company!