Go, go, go with Pay As You Go!

Disappointed in billing cycle

Last year, we discovered that we were billed more than once a month. When I contacted customer support, they told me they bill every 30 days, not once a month. This resulted in one more payment; not 12 but 13 for the year. This has not happened before.

Most Honest Mobile Phone Company

Except Tello, all the other mobile phone companies are all about greed and dishonesty. Their tactics to fool and trap current and new customers are despicable. I feel very fortunate to have found Tello. This company treats me like a person rather than a target like other companies do. Tello's customer service agents are very professional, reliable, helpful and honest. They offer the same phone service quality but at a fraction of the cost of all other phone companies, and I feel free as a bird. No contracts, no tricks and no entrapment. Plus, agents are readily and quickly available 24/7. No need to go through all the tricky prompts and stay on hold.

My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!