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I had numerous questions to ask the Tello representative at customer service

I had numerous questions to ask the representative about international roaming to Canada and wireless calling when outside of the USA. The rep, was 110% helpful, knowledgeable and friendly and patient. She also showed me how to change the settings on my Iphone to accomplish these goals. I could not have been more satisfied. I like being a Tello customer.

My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!

Better than Google

The customer service rep that stayed on the phone with me for like an hour was the best and extremely patient. I was trying to add an esim to a Google Pixel 3 watch and having issues is why I called. Long story short, it didn't happen and thru no fault of the rep. I called Google next and guess what? They couldn't figure it out either. Pretty sad. I returned the watch yesterday and have a Galaxy watch coming today.