Go, go, go with Pay As You Go!

Recognition for the excellent support from Tello representative

I would like to express my sincere appreciation for the outstanding support I received from your team. The representative was not only extremely knowledgeable but also incredibly patient and helpful throughout the entire process. She took the time to clearly explain everything and ensured that all my concerns were addressed with care and professionalism. Thank you again for your exceptional service!

My iphone suddenly needed service …

My iphone suddenly needs service while I’m traveling overseas, and the service folks asked me to make sure my Esim is backed up. I couldn’t find my original package, and Apple has no procedure for doing that. So, I contacted Tello via the app to find out what to do. They gave me crystal clear instruction via email within 30 minutes. Then, I saw in the procedure that I needed my security PIN, which I forgot long ago. I contacted them again in the app, and within minutes I got clear instructions to follow and I got a new PIN! Thanks to Dana and all the customer service team at Tello. I’m never disappointed.

I could not be happier with everything…

I could not be happier with everything I have experienced (so far) with Tello. Before I was a customer, the human-to-human on the telephone service was and remained nothing but outstanding during various calls as I was learning about becoming a new customer. The website and online communication were also very good. I was especially amazed when I had to delay my switching plans and Tello giving me a refund with no argument or issue after I had signed up, but got new information to hold me from completing the switchover for a couple of months. I look very forward to returning and will be singing Tello's praises to all who will listen. Thank you Thank you Thank you!!!