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If I could give these guys 10 stars I…

If I could give these guys 10 stars I would. I’ve never had any issues using tello. It’s so easy and everything takes seconds to sort out. Amazing service!

My sister is not tech-savvy and threw…

My sister is not tech-savvy and threw away her SIM activation code when she received her new Tello number. I thought I would need to buy another SIM card, since I couldn’t activate that one. I was reluctant to contact the support team by email because I needed to solve the issue as soon as possible, but I gave it a try anyway. To my surprise, I got a super fast response with detailed, step-by-step instructions from the support team, which helped me solve the problem and saved me from buying another SIM card/plan. This is the second time I've ever needed support from Tello, and I can honestly say they’re excellent in that area. Daniella, Olivia, Estella — thank you for your kind responses and proactiveness. You made my day better!

Awesome Customer Support

I purchased a new phone and needed to change my eSim over and had lost the PIN code. I rang the support line and spoke to Fernanda who answered the phone on the second ring and was amazing and had me back online in a matter of minutes.