Go, go, go with Pay As You Go!

Great customer support

Great customer support! I was charged in accordance with my plan which i failed to cancel. I sent a request to reimburse me the charged amount because i was outside of the US and could not use the service. No extra questions were asked, the charge was reimbursed within an hour from my request. This is a clear sign of customer care and high level of ethics and efficiency. They could leave the charge and cancel it form the next month because i failed to cancel my plan, but they reimbursed me. This is how businesses should be. Great company!

A voice in the dark brought me to the light.

I switched to Tello a month ago when my phone stopped connecting outbound phone calls. I borrowed a phone to call customer service and Alison Claris kindly, patiently, professionally and expertly diagnosed the problem which was a residual eSIM that needed to be removed. Voila, Back to chat!

I get through to a real person that I…

I get through to a real person that I can understand and my questions are answered that I understand